Thackerays Opiniões 

404
•
TrustScore: 3.5 em 5

3,6

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

This is the worst website I have used... their customer service is really bad. I ordered a belt and I have paid for it, they sent me an email 4days later telling me they don't have the item and the... Ver mais

Classificada 5 em 5 estrelas

From ordering to next day delivery at exact time,I even gave an alternative place to deliver & this was noted. & confirmed Immediately. Product perfect & if I had any problems with colour... Ver mais

Classificada 4 em 5 estrelas

Order two seperate parcels on the same day a wednesday one parcel arrives on the friday the second takes to the following tuesday? Just to say the shop dealt promtly with my emails just letting you kn... Ver mais

Classificada 5 em 5 estrelas

Before making my purchase, I e-mailed Thakerays with an enquiry. An answer came within an hour and contained all the information I asked for ( not a common experience). My parcel was dispatched... Ver mais

Informações sobre a empresa

  1. Loja de moda feminina
  2. também em
  3. Loja de acessórios de moda
  4. Loja de calçado
  5. Loja de moda masculina

Informação fornecida por diversas fontes externas

Thackerays is one of the UK's most respected independent designer fashion stores, with 40 years' experience offering premium designer menswear and womenswear.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

404 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,6

Todas as opiniões

(404)

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Classificada 1 em 5 estrelas

This is the worst website I have…

This is the worst website I have used... their customer service is really bad. I ordered a belt and I have paid for it, they sent me an email 4days later telling me they don't have the item and they had taken the full amount of money from my bank account.
I had rang the customer service and then they told me I would get a refund instantly into my account when they are clearly lying about it because refunds don't go into your account straight away as it takes a few working days.
I would never use this site and I would never recommend this service to anyone. Very disappointed

17 de julho de 2018
Opinião espontânea
Classificada 1 em 5 estrelas

I will never shop with this firm again …

I will never shop with this firm again .i received the goods on time but when i tryed to return i was misinformed on the time it would take to refund by kaytlyn porter(staff member).i was spoke to in a derogatory manor every time i called (as though you again)to ask.eventually refunded after 5 days after being told by the above it would be 2 days

8 de dezembro de 2017
Opinião espontânea
Classificada 2 em 5 estrelas

Very disappointing - missing jacket

They state every customer has a great experience online so ordered a Paul Smith jacket and at a great price. I had seen it a number of weeks before and even emailed to get sizes so was disappointed to to told by email it was missing from stock! Phoned the customer service number 3 times and got no answer, finally speaking to someone the next day to be told she didn't know about the jacket and the girl who deals with orders wasn't in until Monday. I would suggest a new stock system because clearly this one doesn't work or there could be another reason! On a positive note did get a nice pair of shoes hence the 2 stars

13 de março de 2016
Opinião espontânea
logótipo da Thackerays

Resposta da Thackerays

Hi Paul - So sorry we couldn't send you the jacket you ordered. Our stock is spread across our 4 bricks and mortar stores and once you place an order it is called in from its location ready to be sent out to you. Very occasionally an item can be sold in a store at the same time as it is sold on the website, or a little earlier and the web order is placed before the stock update cycle runs online. We will try to find a replacement or suitable substitute before emailing you to let you know. If we do not receive a response to the email we will call if a contact number has been included on the order. I am sorry you were unable to reach anyone in the sales office at the time that you called but happy that your shoes arrived as expected and hope you will shop with us and again and be able to leave us a 5* rating next time around!

Classificada 5 em 5 estrelas

First Class Service

So impressed with the service from this company and the delivery time was spot on, the DPD driver was very polite, and really liked the fact that you could track your parcel. The commuication by email was also first class, would use them again and recommend to relatives & friends

27 de setembro de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

Quality at a Good Price!

Bought a present for my Husband. Was delivered so quickly. Lovely packaging and I was able to track my parcel from start to finish. Couldn't have asked for more.

15 de agosto de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

Ash boots

Thank you I received my boots in good time and they are lovely as expected😀xx

8 de agosto de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

Great service and quick delivery

Ordered a stone island t shirt which arrived fast. Thackareys provided the delivery address with a gps so that you know where exactly the driver is. Quick checkout will buy from here again highly recommend.

5 de agosto de 2015
Opinião espontânea

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