Thefoamshop Opiniões 

543
•
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great service great product great price! We needed new cushions for a passenger boat. The foam shop were brilliant from the start from advising on products and how to measure for curved seat cushion... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I waited 7 weeks for a product to arrive and it was faulty. It's taking weeks to get the corrections made and my requests to speak directly to the manager, have been ignored. This is a very stressful... Ver mais

Classificada 5 em 5 estrelas

I was struggling to get Waxed Cotton Cambric locally or onlne (needed it posted on the roll) and almost gave in when I contacted the Faom Shop and they saiduse our sister store Livedale and they will... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I ordered a small test piece of foam, unfortunately it arrived with the wrong dimensions (1inch thick instead of 1cm, easily done). When I emailed to let them know, I received an immediate reply, apo... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de estofos

Escrito pela empresa

The Foam Shop offers the most affordable foam with cut to size available, we are able to supply a range of foam for mattresses, toppers, cushions and upholstery


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

543 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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4,0

Todas as opiniões

(543)

3 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

What a great company

What a great company. We could not find anyone interested in making outdoor cushions for our narrowboat. I contacted the Foam Shop and they were fantastic from start to finish. They talked us through the process, advised us on how best to make the templates and advised us on fabrics and colours. The prices were very competitive and the estimated time for completion was spot on. Delivery was by courier and arrived the next day after dispatch. We are delighted with our cushions, quality and colour and they match the templates exactly. When you ring, you speak to real people, who genuinely are interested in your business and they could not be more helpful.

26 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Quick, No Fuss, Great service

Ordering was simple. I was kept completely up to date at every stage, cut and delivered quickly and arrived exactly as ordered. Would recommend to everyone. More than happy to use this company again.

18 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I wish I could give 10 stars

I wish I could give 10 stars. I ordered some replacement covers for some existing outdoor furniture, and provided photos and dimensions.
This company were so helpful and accommodating. and quickly remedied an initial hiccough. Delivery and quality of product were top notch, and the pricing very competitive. They went above and beyond when it turned out I'd made a mistake in measuring up for one of my replacement cushion covers, and quickly made a replacement at a discounted price. I really can't fault them. Can highly recommend.

22 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

EXCELLENT CUSTOMER SERVICE

EXCELLENT CUSTOMER SERVICE
Needed a lightweight mattress for our Motorhome in a hurry. We were given lots of helpful advice and told how we could save money using certain options. 3 days later we had our new comfortable mattress. Perfect!

18 de agosto de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

floppy piece of foam for 650 pounds

After a 100 days following up, I have a daybed mattress that is not up to the specification I was invoiced for. The specific construction of the mattress was advised by the sales person on their side for support and durability. However, what is shipped is a shapeless piece of foam that does not have the firmness necessary to be called any kind of mattress. The sales people talk big game and will tell you all the things you want to hear
1) you will have your item in six weeks
2) It will be built exactly as talked about and pictured in reference
The item was delivered completely out of proportion for the first time after delays and two weeks of following up. The stitching of the cover could be done by a cat with two thumbs.
They recalled the item and went over the order again. Now I have another kind of problem. This business has wasted so much of my time and money. I do not recommend contracting them for anything other than pieces of foam cut since that is all they have the expertise for.

15 de agosto de 2023
Opinião espontânea
logótipo da Thefoamshop

Resposta da Thefoamshop

We are sorry this customer is not happy. The product chosen by the customer was a fibre cushion with a foam core. This product will never look totally uniform, it is the nature of the product. We have done everything we can to try and meet the customers expectations unfortunately it is likely the customers expectations can never be met.
This could be because they have not fully understood the nature of the product or ordered completely the wrong product. Unfortunately the customer has proven to be very difficult to deal with. We have asked for photos to illustrate the customers issues, which have not been forthcoming.
Also the customers email tells us that the product is just foam, which is absolutely not correct! There is a foam core inside what is effectively a fibre filled duvet on the top and bottom surface of the cushion. We are at a total loss how to proceed to at least try and meet this customers expectations but the customers arguments do not make any sense so hopefully in the fullness of time the customer will engage with us properly, so we can provide them with a perfect solution to their concerns. No doubt, this will not be the end of the matter.

We take great care to provide our customers with a high degree of customer care hence our trustpilot rating of excellent. Unfortunately in this case I think the red mist had decended preventing the customer from letting us help them with thier refusal to co-operate with our requests.

Classificada 5 em 5 estrelas

Saved from buying a new sofa…

Recently bought a sofa from IKEA and the back cushions were so uncomfortable I was ending up in agony. I thought I was going to have to buy a whole new sofa, but came across this company and thought I had nothing to lose by ordering some super soft foam especially made for back cushions. I only ordered one as my kids aren't bothered by the original cushions - put it on immediately and the relief is immense! So comfortable for my poor back and my bank account is only £32 lighter 😁 ordered July 8th and came today, so not a bad turnaround either.

17 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Fabulous service from start to finish

Fabulous service from start to finish.
I would definitely use their services again.
The bespoke mattress I had made for our motorhome looks and feels great too. Highly recommend.

5 de julho de 2023
Opinião espontânea
logótipo da Thefoamshop

Resposta da Thefoamshop

Many thanks for taking the time to review

Classificada 5 em 5 estrelas

Excellent quality and service

Just received our replacement cushions after we damaged our original set. They are super - great quality, the comms at all time was very good from Sarah and the team; and the delivery was spot on the timescale promised at the start. Very happy and thank you very much!

17 de junho de 2023
Opinião espontânea
logótipo da Thefoamshop

Resposta da Thefoamshop

Thank you so much for taking the time to review our service

Classificada 5 em 5 estrelas

Excellent

Excellent, good comms over an extended lead time, and came back exactly as we needed for replacing our furniture set cushions.

23 de junho de 2023
Opinião espontânea
logótipo da Thefoamshop

Resposta da Thefoamshop

Many thanks for your kind review

Classificada 5 em 5 estrelas

What a great service

Wow it came and we are so pleased the delivery was great too thank you so much. I would not hesitate to use them again

22 de junho de 2023
Opinião espontânea
logótipo da Thefoamshop

Resposta da Thefoamshop

Many thanks for taking the time to share your experience

Classificada 5 em 5 estrelas

Excellent Product and Service

They were able to advise us of the best product for our campervan. The product is good quality.We asked if they could rush the order for us which they did. They were very helpful

16 de junho de 2023
Opinião espontânea
logótipo da Thefoamshop

Resposta da Thefoamshop

Thank you so much for taking the time to review us

Classificada 5 em 5 estrelas

Great customer service

Great customer service! I mad a mistake and didn't read the lead times tab correctly. One phone call into sales and my order was escalated and delivered within days. Also really good information on website helped me make my choice of foam.

6 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent item made up to customised…

Excellent item made up to customised measurements and great communication throughout the stages.

1 de junho de 2023
Opinião espontânea
logótipo da Thefoamshop

Resposta da Thefoamshop

Thanks for the review. It means so much to us that you feel we've done a good job & taken the time to tell in a review.

Classificada 5 em 5 estrelas

I am absolutely over the moon with the…

I am absolutely over the moon with the feather cushion I ordered and recived today.
Lovley quality, beautifully put together.
I am so happy, Thankyou .
Would highly recommend.

31 de maio de 2023
Opinião espontânea
logótipo da Thefoamshop

Resposta da Thefoamshop

Thank you for your very kind review

Classificada 5 em 5 estrelas

Can't fault this company, Superb!!

Really can't fault this company.
From my first chat with Cy, who took me through the types of foam and then processed my order, it's been a pleasure. I was even able to ammend my order during to my mistake.
2 mattresses were shipped on the arrange date, quality is excellent.
Have no hesitation in recommending and would definitely use them again in the future.

26 de maio de 2023
Opinião espontânea
logótipo da Thefoamshop

Resposta da Thefoamshop

Many thanks for this review. On occasions when customers make a mistake we with do everything we can to resolve if for them. Thanks for your comments about how helpful Cy was during the order process. He always try's to got the extra mile for our customers

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