Thefoamshop Opiniões 

543
•
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great service great product great price! We needed new cushions for a passenger boat. The foam shop were brilliant from the start from advising on products and how to measure for curved seat cushion... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I waited 7 weeks for a product to arrive and it was faulty. It's taking weeks to get the corrections made and my requests to speak directly to the manager, have been ignored. This is a very stressful... Ver mais

Classificada 5 em 5 estrelas

I was struggling to get Waxed Cotton Cambric locally or onlne (needed it posted on the roll) and almost gave in when I contacted the Faom Shop and they saiduse our sister store Livedale and they will... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I ordered a small test piece of foam, unfortunately it arrived with the wrong dimensions (1inch thick instead of 1cm, easily done). When I emailed to let them know, I received an immediate reply, apo... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de estofos

Escrito pela empresa

The Foam Shop offers the most affordable foam with cut to size available, we are able to supply a range of foam for mattresses, toppers, cushions and upholstery


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

543 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,0

Todas as opiniões

(543)

3 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

New life for our sofa…

Our sofa had long lost its comfyness and support and I’d previously tried to find some cushions that would do the job but I failed. Then I contacted Cy at The Foam Shop and he was really helpful and suggested what we needed. A few days later our order arrived and we couldn’t be happier. Our sofa has a new lease of life and we have somewhere comfy to sit 😊

7 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service!

I accidentally ordered "Click and collect " despite living 220 miles away! The Foam Shop were very friendly and helpful in arranging delivery, and my order was received within 24 hours. Full marks!

3 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

100%

Always somebody at the end of the phone and was cut very accurate to design

26 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Thoughtful customer service!

This company are fantastic!! They noticed that I had said I wanted my order by a certain date and instead of just ignoring it when they had supply issues and delivering it late, they called me and offered alternatives for colours and whether I wanted delivery of the two items separately if that meant getting one part in time. As a result I was able to just change a colour option which I didn’t mind at all and got the whole order on time, despite ordering a little close to the delivery time. Very happy, would recommend!!

17 de agosto de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

I ordered a made to measurement bed for…

I ordered a made to measurement bed for my motorhome it fitted perfectly and the cover was made perfectly
Managed to find really good match material
the memory foam /foam 50/50 great to sleep on and back rest for the seat
Thanks for good work

11 de agosto de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

The Foam Shop have been consistent in…

The Foam Shop have been consistent in their customer service and have always delivered ahead of the delivery time. I have ordered bespoke fire pit seat pads twice now, the advice and knowledge of the team ( including the seamstress ) have been superb. If only all businesses had this level of customer service I would highly recommend the foam shop every time.

2 de julho de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Caravan mattress topper

Ordered a mattress topper for my caravan, the company did not take the correct measurments, the topper sent was the wrong shape and size and it had blue and brown stainng on it, the MD Mark Harris blamed me for their error - only offered a refund or replacemt if I paid the postage. A poor product and a poor service.

8 de junho de 2022
Opinião espontânea
logótipo da Thefoamshop

Resposta da Thefoamshop

Customer wanted a topper for an Island mattress. We have 4 different Island mattress Shapes. Customer affirmed the shape as a Rounded Island Mattress Topper when then in fact wanted an Rounded Corner Island Mattress Topper. we know this with a 100%degree of certainty as the call was recorded.

We understand that there was some confusion so to be helpful we said send it back we will remake it for you Free of Charge and even return it to you Free of Charge as a goodwill gesture. We only want happy customers.

WW3 ensured email after email telling us we were in breach of contract, threats of court action, Trading Standards. The customer then insisted on a transcript of the phone call. We sent a copy of the phone call and asked for comments. The customer went on to advise were were in breach of GPDR regulations as we had not sent a full transcript. We advised that The GPDR is not designed to create data ie a transcript.
The customer then went on to complain that we had not send the full recording as it could be heard to switch off towards the end. This is true however its clear from the recording its at the point we took his card details.. This is for the customer protection.

As we only want happy customers we offered a full refund including the return postage. This was refused as he refused to re wrap the product to send it or allow it too be collected.

It became obvious when the customer was emailing in CAPIAL LETTERS, and getting ever more belligerent.

The customer advise that he would accept a substantial refund and keep the product.

At this point our Good Will was exhausted, then we saw this review and we withdrew the offer to remake the topper.

Customer has threatened Legal action, Contact from the solicitor representing trading standards

To date No Contact received I expect my reply with instigate WW4




Classificada 5 em 5 estrelas

No more bad back!

Just got my two sofa seat cushions back from the foam shop. I’d sent one of the covers to them as the seams were not standard.
They are better than I’d even hoped for.
It really does look like a before and after picture! They rise up as you stand, no more back breaking puffing up!

26 de maio de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

New cushions for lounge suite.

I was after new seat cushions for a 2-2-1 combo of lounge furniture. I started with the single cushion & was delighted with the ordering process, the delivery time & the product, so then I ordered all the rest in one go. All are in place now & look/feel great. Only time will tell how well the foam wears, but currently, I couldn't be happier.

20 de maio de 2022
Opinião espontânea
logótipo da Thefoamshop

Resposta da Thefoamshop

Let us know how you get on. Thanks for taking the time to review us

Classificada 5 em 5 estrelas

They are a wonderful local company to…

They are a wonderful local company to deal with, knowledgeable, friendly and extremely helpful. We needed 2 single mattresses but in their workshop they also do all sizes and custom for campers etc. (We got chatting and they gave us a tour!)

2 de abril de 2022
Opinião espontânea
logótipo da Thefoamshop

Resposta da Thefoamshop

Many thanks

Classificada 5 em 5 estrelas

Good Company

The website was easy to navigate and I found exactly what I needed. The company kept in touch with me by email and the item arrived very quickly. Would certainly use them again

28 de fevereiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Happy Customer

I ordered foam cut to size and it arrived swiftly and well packaged. The foam is fantastic quality and cut to the perfect size for my DIY project. Thank you so much. Excellent service!

18 de fevereiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent company

I had a daunting task of filling 3 outdoor sun loungers. Thank goodness I got in contact with The Foam Shop, they worked out the quantity, the best product filling and delivered in the quickest time. Extremely efficient and the friendlest team. I would 100% recommend!

14 de fevereiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Our custom size 3" memory foam mattress…

Our custom size 3" memory foam mattress topper for our boat arrived yesterday, which we then unpacked and tried out. First impressions are that the topper is extremely well made, comfortable and feels cool even in our lounge. We are pleased that the sheets we ordered with the topper also have the notch around the starboard cupboard sown in and the sheets are deep enough to go under the existing under cushions as well as the topper. We won't have any problem vacuum packing and transporting the topper to Turkey. Overall, we are very impressed and thank you again for your advice to get this order right. We are now looking forward to trying it out on the boat!
Dr and Mrs Osborne (Sailing Yacht Peitho, Turkey)

11 de fevereiro de 2022
Opinião espontânea
logótipo da Thefoamshop

Resposta da Thefoamshop

Perfect. Don't forget my invite

Classificada 5 em 5 estrelas

I was replacing the scatter cushions…

I was replacing the scatter cushions for full back cushion for a very tired sofa, I am thrilled with the quality of the replacement cushions and the service from the foam shop, Mark has been incredibly patient with all my requests. My old sofa really does look new, they have done a wonderful job, I would definitely recommend their services.

27 de janeiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Received our sofa seat cushions today

Received our sofa seat cushions today, very pleased with them. Sent the covers to be filled, was advised by Mark which foam would suit our needs, was very helpful and prepared to do what he needed to get it right for us ( husband has sciatica and needs firm seating) so sent a sample cushion which was perfect so he went ahead with the others.

17 de janeiro de 2022
Opinião espontânea

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