The London Jewellery Company Opiniões 

My order was never delivered. They have taken my money. They aren't responding to my emails despite me trying to contact them.

Very disappointed that a promised refund has not been processed, despite the return of the faulty jewellery more than 2 weeks ago. It has been received by the company because the parcel was tracked and I have signature proof to say it arrived on 14th Jan. What do I need to do to get this resolved!? I have sent multiple emails to 2 different email accounts and messaged on Instagram but to no effect. Everything so far has been ignored. Avoid this company at all costs.

My order number is 14110

I ordered a chain bracelet in November and it was too small. So I have emailed them three times and messaged on Instagram and no one is responding. There’s no number to call (that I can find). Customer service is awful.

Ordered a necklace from here in gold, within 4 days the necklace had already started to tarnish so I returned the item back to the company using first class signed for delivery , there was a slight delay with the delivery which I alerted the company about + included proof of postage in the email
I was told they would get back to me once they received the item however they received and signed for it since the 11th of January and I haven’t heard anything from them
My experience with this company has been poor and I wouldn’t recommend it to anyone

I would give this company 0 stars! I got a necklace for Christmas with a heart and letter, the letter is plastic and the heart went black after wearing it for one day. The company are ignoring emails/dms and deleting my comments asking for a response from their posts, definitely a scam of a company and would recommend helping out other small businesses who will respect your purchase and not scam you.

Amazing service, super quick and the ring I got looks very elegant!

Bought as part of my girlfriend's Christmas present.
Arrived quickly. Well packed.
It's a lovely delicate necklace.
My girlfriend is very happy with it.

Great service . Lovely earrings . Will buy again

Awful service. I ordered an item of jewellery Before Christmas, in time for Christmas delivery and it has not yet appeared. I have had no communication with the company, they are ignoring my emails and request for a refund. Avoid at all costs!!!

My order number is 14464, I have sent several emails about this

Ordered this on the 12th December and sent numerous emails and tried to contact on insta. Heard nothing and nothing delivered. Stated it was shipped a while ago but nothing has arrived…

Shocking customer service.

My order number is 14163.

Messaged them on insta, sent around 5-6 emails and had absolutely nothing. DO NOT BUY FROM HERE.

I bought a silver ring for my daughter for Xmas. The ring was sent immediately, and yet between me and my wife managed to believe it not delivered. Customer service was patient and helpful over Xmas day itself. Thankfully I found the ring, they must think I'm an idiot. Great quality, well presented silver ring, great company, great people. Thank you

Necklace for sisters Christmas present. Still awaiting for order processed on 17th December that stated guaranteed before Xmas, paid for 24hr service.
Stayed shipped 21st has not arrived.
Communication is shocking.
I have requested a refund as this item will not be able to be given even if it arrived now as my sister is going away 😩
DO NO BUY FROM HERE!

Like the last few reviews note, I ordered a necklace as a Christmas present on 12 December. Delivery said 3-5 days, it arrived 20 days later and broken. I’ve emailed them about 5 times to ask for a refund, and they haven’t replied. This is a scam company

Order a leaving gift for a colleague, paid for 48hr delivery- 2 weeks and no delivery, no response to my many emails. Absolutely disgusted with the customer service or lack of!

Edited- finally got contacted and they couldn’t be more attentive and determined to get the bracelet to me in time for Christmas. Although it didn’t come gift wrapped as I had paid for I was appreciative that it arrived in time for Christmas. Ended up giving it to my daughter for Christmas as it was too late for original leaving gift. Upgraded to 4 star now issues has been resolved.

I bought this star necklace for my daughter for Christmas. Really pretty and I'm sure she will love it.

Beautiful necklace, excellent communication and fast delivery. Would highly recommend this company.

Lovely necklace delivered very promptly. Great communication with company

I loved both my orders one for myself and the other for my granddaughter - l know she will be thrilled with it - l have nothing but praise for this company they are so very efficient and l will be using their services again in the future

So happy with my jewellery, great service too!

I had my girlfriend ears pierced for these hoops! They’re fantastic!