RV Fridge Guys Opiniões 

753
•
TrustScore: 3.5 em 5

3,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Norcold fridge shelf fit perfect. Was missing one but not anymore! Seamless transation. Thanks.

Classificada 2 em 5 estrelas

We ordered a control board for our RV refrigerator. It took a month to receive it. We had travel plans so ended up having the fridge repaired by our local rv dealer. I called and spoke to Brian, who... Ver mais

Classificada 1 em 5 estrelas

Ordered a replacement shelf for my RV fridge. Got an email saying it was delivered. It was not. Emailed customer support and they said to ignore that email, it was from a third party. A day later, th... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

The part was correct and works great. Packaging needs a bit of improvement. The ESD bag meant to protect the component was not taped shut and by the time it got to us, it was just lying in the box not... Ver mais

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Escrito pela empresa

We pride ourselves on our extensive knowledge of the Norcold, Dometic, Furrion, and InVision products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, InVision, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator.


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3,3

Aceitável

TrustScore: 3.5 em 5

753 opiniões

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Respondeu a 52% das suas opiniões negativas

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3,3

Todas as opiniões

(753)

57 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

Poor service on several fronts

We ordered a control board for our RV refrigerator. It took a month to receive it. We had travel plans so ended up having the fridge repaired by our local rv dealer. I called and spoke to Brian, who said he would send an email so we could return the part, with a restocking fee, which I agreed to. It's been over a month, no email and I have tried contacting them multiple times. Can't even leave a voicemail the last 2 times. Very poor customer service and would not recommend.

Update 8/26 - called this morning and actually got thru to voicemail. Advised waited a month for a response or email and received email within 2 hours, with an apology. Hoping the refund goes better.

18 de julho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Poor customer service

Ordered a replacement shelf for my RV fridge. Got an email saying it was delivered. It was not. Emailed customer support and they said to ignore that email, it was from a third party. A day later, they canceled my order outright and refunded me. No explanation. Now I’ve wasted two weeks and need to find another place that has the replacement shelf.

27 de julho de 2026
logótipo da RV Fridge Guys

Resposta da RV Fridge Guys

Sorry, Dana. The message we sent was in your order notes that you'd need to be logged in to see. The part was discontinued by the manufacturer and because of that, we refunded you in full. It wasn't our decision to discontinue the part and if we could sell it to you, we certainly would have.

Classificada 1 em 5 estrelas

Ordered a circuit board for my camper…

Ordered a circuit board for my camper fridge that showed "in stock" on the website. Waited 5 days and nothing so I called and was told the item was on backorder with no estimate ship date. Took over one month to finally get the part.

5 de agosto de 2026
logótipo da RV Fridge Guys

Resposta da RV Fridge Guys

Todd, the lead time for the part you ordered is listed next to "availability" above "add to cart" on the product page. We're sorry for the extended lead time, but those delays are set by the manufacturer. Hope the install went well and that you have a great rest of the summer!

Classificada 4 em 5 estrelas

The part was correct and works great

The part was correct and works great. Packaging needs a bit of improvement. The ESD bag meant to protect the component was not taped shut and by the time it got to us, it was just lying in the box not doing its job. Other than that, a great experience. I give the experience 4 1/2 stars.

28 de julho de 2026
Classificada 1 em 5 estrelas

We didn't get our order

We didn't get our order, it was cancelled and we were refunded. Assuming parts were not available but did not get any communication from RV Fridge Guys. Do you expect to restock these?

27 de junho de 2026
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Resposta da RV Fridge Guys

Carmen, sorry you missed the message. It was sent through under your account and states that the part is discontinued by Norcold. We would have loved to have kept the order for you but we're told it's no longer manufactured. It's not our choice...

Classificada 1 em 5 estrelas

Horrible customer service!!

Horrible customer service!!! Ordered a control board panel, order #1060069 and need status on the delivery date; however NO ONE answers, system doesn’t allow me to leave my contact info. VERY DISAPPOINTED. It feels like this website is a scam.

24 de junho de 2026
Opinião espontânea
logótipo da RV Fridge Guys

Resposta da RV Fridge Guys

So sorry you had a bad experience... The part you ordered had a lead time of 2-3 weeks when you placed it. It's listed above the "add to cart" button next to "availability". I do see, however, that this was shipped and received on July 6th. Let me know if there were any issues.

Classificada 1 em 5 estrelas

I have not received

I have not received

27 de maio de 2026
logótipo da RV Fridge Guys

Resposta da RV Fridge Guys

This part had a lead time of 2-3 weeks and it has not reached that estimate as of yet, Karen. If you need to cancel the order please let us know by reaching out to orders@rvfridgeguys.com.

Classificada 1 em 5 estrelas

We ordered the same part twice and…

We ordered the same part twice and tried to ask you to cancel that last order. I didn't get any return email to my request. We also tried calling but your greeting message just kept repeating over and over. The first part came two weeks after you said it would be here.
I would like my $81.54 back.
Claudia Tower

27 de maio de 2026
logótipo da RV Fridge Guys

Resposta da RV Fridge Guys

Claudia, I see that the duplicate order was cancelled for you.

Classificada 3 em 5 estrelas

Shipping wasn’t efficient and I had no…

Shipping wasn’t efficient and I had no choice but to select shipping that was more than the item cost. Three items came in three separate boxes for one order and at different times. Other than that - all good!

27 de maio de 2026
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Resposta da RV Fridge Guys

Kirsten, we had to ship these parts from different warehouses and one of them was a special order part we had to order for you. That's the reason for multiple boxes. Shipping can be pricey when things are shipped separately for parts that are not in high demand.

Classificada 5 em 5 estrelas

circuit board and control panel

I ordered a circuit board and control panel. The checkout was so smooth I figured I must have forgotten something.
I thought it would be a week before the item arrived, but it was almost as fast as a two day item from that big online place with very reasonable shipping!
The web site was uncluttered and pretty clear, although when I first looked at the order, to see what time frame for shipping, I missed the “shipped” annotation, which was very small and unobtrusive.
I have not replaced the items yet, but it is clear that they are new parts that were wrapped well!
If I need other parts, I will definitely be a return customer.

27 de maio de 2026
Classificada 1 em 5 estrelas
logótipo da RV Fridge Guys

Resposta da RV Fridge Guys

Michael, I just looked into your order and you're right. This is way beyond the estimated lead time we got from Norcold. We can always cancel the order if you're not able to wait any longer. Just let us know.

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