The mattresses were delivered promptly and were just exactly as described, which was what we wanted. Unexpectedly, they were rolled up into boxes so had to be released from their vacuum packaging and... Ver mais
A empresa respondeu
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
The mattresses were delivered promptly and were just exactly as described, which was what we wanted. Unexpectedly, they were rolled up into boxes so had to be released from their vacuum packaging and... Ver mais
A empresa respondeu
Have used them 1st time great prices n speedy delivery within 48hrs Double mattress as shown in their pics great overall think most negative reviews on was about delivery mine was excellent 👍 Will... Ver mais
A empresa respondeu
Ordered a Mattress via B+Q on the 1st September 2026 it stated next day delivery from this company, Got an email from DHL stating they have it on the 2nd September and expected delivery 3rd Septem... Ver mais
Had a problem with one mattress not delivered when it should have been…..ordered via the range got in touch with them eventually……wasn’t bothered just kept saying would hear from them in a few days! T... Ver mais
Mattress Manufacturer based in Ossett, West Yorkshire. Family owned and run with capacity to produce over 275,000 mattresses a year. We produce Bonnell Sprung, All Foam and Pocket Sprung Mattresses to suit all needs.
Royds House, Royds Mill, WF5 9YA, Ossett, Reino Unido
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Respondeu a 50% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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I have spoken to both Martha and Megan, they helped me request a refund on a mattress that I ordered the wrong size via wowcher, they were both very helpful and understanding I have now bought the correct size mattress through wowcher & this company again due to how kind and helpful they are
Martha was lovely and great customer service. Fast replies and my problem was sorted straight away.
Excellent customer service. Martha was very helpful, polite and resolved my issue.
Thank you Martha.
Product was easily ordered and kept upto date with progress, unfortunately the delivery went to the wrong location and Martha helped us resolve this quickly and easily. Always rate good customer service as it is sometimes rare in the current times.
Absolutely fantastic, very helpful. Got my refund really quickly.
Had an issue with the courier but after speaking with Martha who was very helpful and polite the issue has been sorted. Very happy, thank you.
Ordered mattress from Wowcher for my daughters bed but was wrong size when it came, drive down to site and Martha on reception was happy to help with an exchange for the correct size mattress. Mattress is great will be looking to get another for myself thanks
We were looking for a new mattress for our bed. Brijesh was great in helping me select the right mattress for me. And the customer service by Megan was amazing. 5/5!!
Spoke today with Martha who was really helpful and replied back straight away she was polite and managed to sort my problem out for me verry good customer service rating thank you verry much hope you have a nice Christmas miss Murphy
There was a delay with the delivery of a mattress and discovered it had been lost in transit. I contacted The Sleep People and a fantastic customer service representative, Martha, sorted out the issue immediately and gave me an option for refund or replacement. I'm happy to say I received the replacement mattress yesterday. Thank you Martha. You are a credit to your company!
Very helpful unfortunately I needed to return the mattress as I ordered the wrong size. The returns process was made extremely easy and sorted straight away thanks
Looks like I'm not the only one that had issues with the Wowcher deal lol - like others have mentioned, I too was lucky enough to get through to Martha who helped to get everything sorted quickly and kept me informed. Clearly their customer service is a vast improvement on that of Wowcher. Waiting for the goods to arrive now but my faith has been restored thanks to Martha.
Very friendly and polite. Dealt with my problem immediately, can tell they work really hard. Thank you for all the help Martha!
The team at sleep people limited are absolutely amazing and thankful for Martha for a quick response x
Lovely mattress.
Thanks to Martha in customer enquiries for helping with an enquiry I had.
Great thanks
Excellent customer service from (Martha)
Prompt reply reassuring me that my purchase was on the way
Made an order through wowcher had an issue and no problem at all helping Martha was great. Other 2 mattresses I got were perfect and my kids are enjoying using them x
I'd ordered a mattress through Wowcher I'd never used it before and had a few issues but Martha went above and beyond to reassure me that the mattress was coming and gave me tracking number. Thank you Martha will definitely order from you again.
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