The Sleep People Limited Opiniões 

270
•
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The mattresses were delivered promptly and were just exactly as described, which was what we wanted. Unexpectedly, they were rolled up into boxes so had to be released from their vacuum packaging and... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Have used them 1st time great prices n speedy delivery within 48hrs Double mattress as shown in their pics great overall think most negative reviews on was about delivery mine was excellent 👍 Will... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Ordered a Mattress via B+Q on the 1st September 2026 it stated next day delivery from this company, Got an email from DHL stating they have it on the 2nd September and expected delivery 3rd Septem... Ver mais

Classificada 5 em 5 estrelas

Had a problem with one mattress not delivered when it should have been…..ordered via the range got in touch with them eventually……wasn’t bothered just kept saying would hear from them in a few days! T... Ver mais

Informações sobre a empresa

  1. Fabricante

Escrito pela empresa

Mattress Manufacturer based in Ossett, West Yorkshire. Family owned and run with capacity to produce over 275,000 mattresses a year. We produce Bonnell Sprung, All Foam and Pocket Sprung Mattresses to suit all needs.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

270 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 53% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(270)

87 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Delivered on time

Delivered on time. Easy to unpack

10 de junho de 2026
logótipo da The Sleep People Limited

Resposta da The Sleep People Limited

Hello,

Thank you so much for taking time out of your day to leave us this great review! It’s great to hear that our delivery partners are delivering a fantastic service to our customers! We will pass your comments onto our production team, and make sure they know what a great job they are doing.

Have a lovely day!

Kind regards,
Megan

Classificada 5 em 5 estrelas

fast service.

fast service.

9 de junho de 2026
logótipo da The Sleep People Limited

Resposta da The Sleep People Limited

Hello,

Thank you for taking the time to leave us this review! We are happy to see that our delivery partners delivered this within time, and with a great service.

Have a lovely day!

Kind regards,
Megan

Classificada 5 em 5 estrelas

Exceptional service and perfect mattress

Delivery time was exeptionally fast. The mattress is perfect. No problems whatsoever. Would happily buy from this company again and happy to recommend.
All round pleasant experience, Thank you🥰

13 de junho de 2026
Opinião espontânea
logótipo da The Sleep People Limited

Resposta da The Sleep People Limited

Hello,

Thank you so much for taking the time to leave us a lovely review. We are glad to hear that you are loving the item! Reviews like yours can help future buyers shop with confidence.

Have a lovely day!

Best Regards,
Megan

Classificada 5 em 5 estrelas

Great memory foam mattress

Very fast delivery and good firm mattress. I was searching for a memory foam matrress for a long time and finally found one. Good range of sizes available and it's handy they even have a shorty bed size which is the one I required. Will buy again in the future.

1 de junho de 2026
logótipo da The Sleep People Limited

Resposta da The Sleep People Limited

Hello,

Thank you so much for taking time out of your day to leave us this great review! Reviews like yours can help future buyers know they are making the right decision and helping them navigate which mattress is best for them.

Have a lovely day!

Best Regards,
Megan

Classificada 1 em 5 estrelas

Bought two cooltouch single mattresses…

Bought two cooltouch single mattresses from this company that were advertised as 9 inch deep, which was a big lie as tge mattresses were more like 7 inches deep, at that price if I knew the real depth I would buy elsewhere for cheaper, hence I don’t recommend buying from them

13 de junho de 2026
Opinião espontânea
logótipo da The Sleep People Limited

Resposta da The Sleep People Limited

Good morning,

I am very sorry for the inconveniences caused here and for the issues that you have had with your item. Unfortunately, your review has not come attached with any of your order details. Please would you be able to reach put to us on info@thesleeppeople.co.uk and we will then be able to look into this for you further and see what has happened.

Kind regards,
Megan

Classificada 5 em 5 estrelas

Excellent mattresses

Excellent mattresses. Very comfortable. Quick delivery

27 de maio de 2026
logótipo da The Sleep People Limited

Resposta da The Sleep People Limited

Hello,

Thank you so much for taking time out of your day to leave us this great review! It’s great to hear that our delivery partners are delivering a fantastic service to our customers! We are also glad to hear that you are finding the mattress very comfortable!

Have a lovely day!

Kind regards,
Megan

Classificada 3 em 5 estrelas

Just took delivery of two COOLER MEMORY…

Just took delivery of two COOLER MEMORY FOAM TOPPER WITH COOLING ZIP COVER. Not at all convinced they are made with real memory foam as it doesn’t retain any pattern when depressed. Just seems like a standard open-cell foam with a blue swirl pattern.

5 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Fast delivery

Fast delivery, lovely topper

19 de maio de 2026
logótipo da The Sleep People Limited

Resposta da The Sleep People Limited

Hello,

Thank you for taking the time to leave us this review! We are happy to see that our delivery partners delivered this within time, and with a great service.

Have a lovely day!

Kind regards,
Megan

Classificada 5 em 5 estrelas

Great mattresses

Great mattresses. We bough an Ikea Hemnes day bed but the standard mattresses are really thin. I didn't want a bulky mattress topper so opted for the 200x80 mattress from The Sleep People. I'm really impressed with the quality, the thickness and the comfort of the mattresses, it makes the bed far more comfortable to sleep on. The delivery was quick and they were well packaged and reasonably priced.

4 de maio de 2026
Classificada 5 em 5 estrelas

Speedy arrival

The mattress came much sooner than expected and was delivered in a way that was convenient. The mattress appears to be very good quality and is comfortable.

9 de abril de 2026
Classificada 1 em 5 estrelas

Misleading delivery times and unhelpful customer service

I paid for next day delivery and choose to order from The Sleep People limited because of the quick turnaround , it actually came a day later than the advertised free delivery I was offered at checkout.

I contacted customer services to ask for refund of my delivery charge as it took longer than their free delivery to which Jade replied , omitting to answer my question just telling me it had just been delivered . Obviously I knew that , that wasn’t what I had asked . She didn’t acknowledge the content of my email at all , totally ignored it .

An explanation to a question is a basic requirement for customer Service surely .
Not impressed as it comes across as disinterested and rude .

10 de abril de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

Cannot comment on the mattress as I…

Cannot comment on the mattress as I haven't received it yet.
Delivery date was given for the 30-31st, on the website (ordered via B&Q) when i checked status of Delivery via DHL it stated it had been delayed.
My issue is if you cannot guarantee delivery for the dates you state on the website then you should not advertise them, I feel when you are looking for a product then a date of delivery is a big pull factor.

31 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Bed is beautiful

Bed is beautiful, made and handled with care, exquisite quality for the price, don’t worry about being scammed, these guys deliver, just amazing.

10 de março de 2026
Classificada 4 em 5 estrelas

Please don't fold topper in half…

Excellent service. It would have been 5 star if you hadn't folded the topper in half, I realise it's about shipping cost, but it's been over a week and we are only now able to use it as the fold was so prominent for so long

5 de março de 2026

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