The mattresses were delivered promptly and were just exactly as described, which was what we wanted. Unexpectedly, they were rolled up into boxes so had to be released from their vacuum packaging and... Ver mais
A empresa respondeu
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The mattresses were delivered promptly and were just exactly as described, which was what we wanted. Unexpectedly, they were rolled up into boxes so had to be released from their vacuum packaging and... Ver mais
A empresa respondeu
Have used them 1st time great prices n speedy delivery within 48hrs Double mattress as shown in their pics great overall think most negative reviews on was about delivery mine was excellent 👍 Will... Ver mais
A empresa respondeu
Ordered a Mattress via B+Q on the 1st September 2026 it stated next day delivery from this company, Got an email from DHL stating they have it on the 2nd September and expected delivery 3rd Septem... Ver mais
Had a problem with one mattress not delivered when it should have been…..ordered via the range got in touch with them eventually……wasn’t bothered just kept saying would hear from them in a few days! T... Ver mais
Mattress Manufacturer based in Ossett, West Yorkshire. Family owned and run with capacity to produce over 275,000 mattresses a year. We produce Bonnell Sprung, All Foam and Pocket Sprung Mattresses to suit all needs.
Royds House, Royds Mill, WF5 9YA, Ossett, Reino Unido
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Respondeu a 50% das suas opiniões negativas
Geralmente responde dentro de um mês
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A very easy transaction and prompt response from their customer service team! Besides a very comfortable mattress which they expedited as delivery is usually 4-5 days. Thank you.
The main reason my experience was great, was that the mattress was actually the size I ordered (unlike the one I ordered from a different seller)! It was very reasonably priced, arrived quickly and my daughter finds it comfortable.
Had the correct size of mattress for my daybed, small European, a range of mattresses available, quick delivery, comfortable mattress. Good value for money
Simple and easy to order.
Items came within the stated time frame.
Easy to access online site, chose what I wanted & delivery was quick which was essential for me. Whole experience was positive from start to finish.
I'm absolutely disgusted by the customer service and way I was treated I wish I had seen the reviews on them before purchasing via bnq . I have had mattress 2 months which isn't long hardly slept on due to the springs hurting my back . I have 12 months warranty but yet even tho it's been 2 months I'm not allowed to return or get a refund. the staff n manager are so horrible and arrogant laughing at me on phone the emails are shocking I wouldn't recommend this company to anyone . now stuck with a mattress I can't use
The Sleep People didn't deliver my mattress when it was expected. The delivery company they use (DHL) completely screwed up and ruined the experience for me. Causing me immense stress. I appreciate delivery is technically out of a shop's hands but because firms no longer deliver their own goods, it's symptomatic of how UK brands are falling apart because of horrendous global courier services. Shame as it means I can't recommend them after my experience.

Resposta da The Sleep People Limited
Easy site to navigate, safely delivered and plenty of updates received.
Also great price and comfy mattress
Excellent quality mattress for the price!!!
ZERO STARS IF OPTION! AVOID AT ALL COSTS! Will tell you the mattress is coming but it will never turn up. After multiple phone calls still no mattress and just excuse after excuse and broken promises that it’s coming. As a business I do not know how they are still going after reading all the reviews this is happening to multiple people.

Resposta da The Sleep People Limited
We bought a mattress and i can say is really worth the price and the comphy. thanks
Handled a hiccup in delivery excellently. Great product which moulds to your shape perfectly.
still hasn’t arrive horrendous delivery. extremely unhappy.

Resposta da The Sleep People Limited
Great mattress had it a few days have a really good sleep very comfortable thanks
I am still waiting for delivery and all has gone very quiet. Why should. Have to download an app to check status. Very disappointed as I need this mattress, expected it to be here 2 weeks ago and paid for it immediately.

Resposta da The Sleep People Limited
UPDATE: Finally received my Double Mattress from these "Cowboy's) only to find a Chicken Bone inside the box!!! Absolutely disgusting!!!! NOT to mention the Mattress is NO WAY as described, it's NOT a"Memory Foam" mattress...
So soft (Not in a good way, as in a cheep and nasty way) this thing won't last 6months. AVOID AT ALL COSTS.
Speed, communication and happy with the product
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