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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Fantastic company. Item I ordered was much cheaper here than elsewhere. It arrived two days after ordering even though I only paid for regular delivery- I fully expected it to take at least a week. It... Ver mais

Classificada 5 em 5 estrelas

Have recently purchased a SIC Okeanos after a long time searching for the perfect 14foot board for a big fella like me. The folks at the Sup Co were sooo helpful from start to finish, kept me infor... Ver mais

Classificada 5 em 5 estrelas

What a wonderful experience! Five of us had a 2hr course with Angela. We learn’t various manoeuvres,paddled along way down the canal,played fun games at the end of our adventure. Angela was extr... Ver mais

Classificada 1 em 5 estrelas

I’m diagnosed with acute disabilities including Huntington’s Disease, Autism Spectrum OCD and ADHD and on PIP Benefits I purchased a Naish Cross foil sup and the traction pad became unglued withi... Ver mais

Informações sobre a empresa

  1. Loja de artigos para desportos ao ar livre
  2. Loja de roupa desportiva
  3. Loja de skate
  4. Loja de roupas desportivas
  5. Loja de surf
  6. Loja de windsurf

Escrito pela empresa

The SUP Company is the largest SUP inflatables and hard Stand Up Paddleboard store in Europe; specialising in inflatable paddle boards and hard shell Stand Up Paddleboards. Free Next Day Delivery on orders over £100.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

104 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,8

Todas as opiniões

(104)

4 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Had the stock and fast delivery

Ordered some Red Paddle accessories. Had what I wanted in stock and delivery was swift. I had no need for Customer Services, but in the past when I’ve asked them pre-sales questions they have always been knowledgeable and patient.

20 de abril de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

First purchase from SUP company and…

First purchase from SUP company and very impressed with the service. I ordered online after having a chat with someone at the company and was advised the product was expected in stock in 3 weeks' time and would be out for delivery the next day. It actually was delivered a week early and the communications from SUP and the couriers were spot on. One slight snag was a paddle was missing from the order, so I phoned and the company apologised and said it would be out on a next day delivery. True to form it was with me by lunchtime the next day. No forms to fill out or any hassle. Great service based on the first-time experience. Oh, by the way, my Red paddleboard is awesome.

20 de abril de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Purchased a Fanatic SUP package

Purchased a Fanatic SUP package. Excellent service, prompt and efficient. Customer care is excellent with quick response to queries. Would order from them again and would highly recommend.

18 de abril de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Great Support

Really helpful advice & support from the Tony & the team at the SUP Company.
Much appreciated - made it easy to collect in person.

19 de março de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Easy going, helpful staff

It's nice to have someone on the phone to solve queries. My computer froze and messed up my order, but with a quick phone call everything was sorted. The 0% finance means that I can spread the cost out over a year, which is a great help. Delivery was quick and easy, I will definitely use this company again. Now waiting for the sideways hail to stop falling and get out on my board.

15 de março de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Kyle found us the board we were after

Kyle found us the board we were after, which they didnt have in stock, but is ideal for paddling with our dog as has a full deckpad. Order process smooth and delivery fine. Second board i've brought from Supco, good service as always.

11 de março de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

More than professional and helpful

Faster delivery than I was expecting. It was like a birthday surprise.
I had a couple of questions about the delivery (regarding my use of it and what the potential benefits may be of changes in size) which I sent in an email. I got a phone call reply and had a really valuable and interesting conversation that answered all my questions.
Not only was it really helpful it us also given me the confidence that I could contact with any questions I have in the future about SUPing- not just regarding my purchase.
Thank you.

11 de março de 2021
Opinião espontânea
Classificada 3 em 5 estrelas

Good price

I ordered some boots which did not fit.
I sent them back and there was a bit of a communication error when it came to a refund.
It has now been sorted.

1 de março de 2021
Opinião espontânea
logótipo da The SUP Company

Resposta da The SUP Company

Hi Blobbi, thank you for taking the time to leave a review!
We're really sorry to hear about the delay you've experienced with the processing of your refund.
If you could please contact our customer support team via e-mail at help@thesupco.com or over the phone at 02380172189 , we'll do all we can to get this resolved as soon as possible.

Classificada 1 em 5 estrelas

An extremely poor service and follow up…

An extremely poor service and follow up service.
I ordered a SUP board along with some gloves and a PFD.
I received the board, but with no gloves.
It took a number of repeated enquiries to be refunded for the missing gloves.
Then when I tried the SUP board, found that the fin attachment was the wrong size. I contacted the company multiple times and they never resolved the issue.
I would strongly recommend avoiding them.

28 de fevereiro de 2021
Opinião espontânea
logótipo da The SUP Company

Resposta da The SUP Company

Hi Peter, thank you for taking the time to leave a review for your purchase on the 8th June 2020. We are sorry to say that we have not received any emails from you with regards to a fin. Please contact us at help@thesupco.com or call us on +44(0)2380172189. We continue to be open 7 days a week and will be happy to help. We have also sent this response to you via email and look forward to hearing from you. Unfortunately we do not have a contact number for you as one was not given when your order was placed and fulfilled 9 months ago.

Classificada 5 em 5 estrelas

Helpful and great service

Helpful on the phone before purchase helping me decide on the correct board, easy online ordering, boards arrived quickly and as expected.

14 de janeiro de 2021
Opinião espontânea

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