I requested to relocate my batterys and charger from my loft to a brick building in my garden. After contacting TGP who installed the system, it was arranged to carry out the move, a few days la... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
TGP are an excellent organisation to deal with. You can rely on the information they give you - they only sell you services/equipment you require and equally tell you what services/equipment you do n... Ver mais
A empresa respondeu
Delighted with the team at think green we had work done last week and couldn’t be happier with the results and service
battery fitted for over a £1000 Guaranteed replacement 7 year warranty. Battery developed bulge and a warning light kept coming on and blocking charging . Called local electrician who said battery wa... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
At Think Green Partners, our vision is to help both residential and commercial customers protect themselves from ever-rising gas and electricity costs through the adoption of renewable energy solutions. Whether through Solar PV systems or heat pumps, we are committed to providing sustainable, cost-effective alternatives. From our knowledgeable finance team to our skilled and dedicated installers, every part of our business is focused on delivering an exceptional service. We pride ourselves on supporting our customers every step of the way, ensuring a smooth, transparent, and high-quality experience from initial enquiry through to final installation.
Informações de contacto
Solutions House, 56-58 Peregrine Road, IG6 3SZ, Hainault, Reino Unido
- 0800 292 2929
- contactus@thinkgreenpartners.co.uk
- www.thinkgreenpartners.co.uk
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 91% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
1 or 5 stars - a quandary
I don't know if to give 1 or 5 stars so have gone in the middle at present. Without doubt I would give 5 starts to the actual workers who carry out installations as they are very professional. Now to my quandary: Cxxxe visited me yesterday as part of my annual maintenance plan. He checked the system and told me that the batteries have been tripping due to power surges from the mains. This, he said, could cause damage to the batteries and to solve this I would need a new fuse box. My old one is over 20 yrs old and, he said, that in any case I would have to replace it before moving house to bring it up to current standards. He said I needed a new fuse box ASAP to avoid any further possible damage to my batteries (of which I have 3 costing £15k). I therefore had a new fuse box installed today costing nearly £2.5k. I am left wondering how, from the inspection, he found my batteries had been tripping. He said that remote monitoring had shown these trips but nothing had been done about it until he arrives and tells me I need to do something about it asap. Feels odd to me. TGP phoned after C's inspection and asked if I had felt pressurised. I said no, but, then saying something is required asap is a sort of its own indirect pressure. TGP have phoned me since my original review and although I'm very happy to have a new fuse the speed of which I needed one is open to question especially at a financially difficult time leading up to Xmas.
Clarity
Very fair, open and honest.
Slick service from diagnosis.

Resposta da Think Green Partners
The standard answer for complaints of…
The standard answer for complaints of unsolicited calls ,poor service for existing c is dismissive. They manufacture their own 5 * reviews in my opinion.

Resposta da Think Green Partners
TGP have been helping me for 3 years…
TGP have been helping me for 3 years now. I just had a new consumer fuse box done. And individual inverters on my panels. The two lads worked efficiently and were tidy. Only stopped for a cup T off me. Always good reliable service

Resposta da Think Green Partners
Cold caller claiming to 'know' all about me.
Received cold call. From withheld private number. Caller used a rubbish excuse to explain why she withheld the number. Claimed to know all about my home. Said my transformer was out of warranty and that they could get a rebate on the old one and have a much better one installed. Very dubious phishing call to no doubt scam some money from me.

Resposta da Think Green Partners
Easy communication and arrived on time.

Resposta da Think Green Partners
Think green partners lied to my mother by trying to sell a service agreement at an extortionate cost
Think green partners went round to my mother's house and tried to use scare tactics to get her to pay £2,000 for a 5 year service plan by stating that the manufacturer of the inverter had gone out of business. They haven't. Luckily my mother got me to talk directly with the salesman who tried to explain what they did such as servicing the cables, switches, inverter and cleaning the panel. I'm an Engineer and know exactly what they'll do.....nothing. They are scammers and shouldn't be allowed to trade. The salesman got quite shirty with me when I told him exactly who I thought they were 'rip off merchants'.
Don't trust them

Resposta da Think Green Partners
battery fitted for over a £1000…
battery fitted for over a £1000 Guaranteed replacement 7 year warranty. Battery developed bulge and a warning light kept coming on and blocking charging . Called local electrician who said battery was dangerous could catch fire. TGP don't want to know. say send photo then do nothing. Thieves, Shysters, don't touch them.

Resposta da Think Green Partners
I was very stressed when I wrote the review you have no idea . I have had a very apologetic conversation with Amber and she has guided me through and sent me the diagram which I need
I asked for a schematic diagram of my battery installation so I could satisfy British Gas and get my fit payment started again.My information was passed to Amber and as yet I have not had a reply.
I have been trying to restore my fit payment since January this year and all I keep getting from British Gas is another requirement.Please help
Sorry this is a LONG one
Sorry this is a LONG one
Had a phonecall advising that they could cover and service our system. We have Solar Thermal, Solar PV, Airsource heat pump and inverter and batteries. We advised that we had lost our Feed in tariff. Over the call they advised that they would be able to assist us in regaining the FIT and this was just a review. I advised that I did not want someone in my house for hours trying to get us to sign up to something. I was reassured that they were governed by regulations that do not allow this to happen. Well a guy turned up and seemed to be comfortable to be begin with. Very quickly he wanted to go through all of the systems and was finding faults everywhere. the Solar thermal needed to be recharged and serviced =£400 as part of a 10 year contract costing £4,000. He looked at our PV system and told me one of the strings was broken and work need to be conducted on the panels again a further £400 also as part of a 10 year contract costing a further £4,000. The heat pump was also going to be another £4,000 - 10 year contract.
When I said I needed time to think about all of this as it is a lot of money, he became a little aggressive in his attitude. He offered to do a 3 for 2 but we still said not at this moment. 2 hours he was in my home and I told him he was intimidatory and he had to leave.
A few days later he called and when I told him I had arranged for someone else to review our systems he was not pleasant. I told him again that I found his attitude intimidatory and hung up.
I have since, had all of my systems reviewed and found that they are all good, and the next service should be in 2 years time. We are looking into reinstating the FIT.
Our air source heat pump was recently…
Our air source heat pump was recently serviced, we have used this company for years and never had any issues.
Always very helpful
Always very helpful. I have been a customer for many years now. I currently have a 10 year service agreement and as I need to upgrade or add to my solar system someone will come to advise to make sure my decision is thought out and sustainable.
I would thoroughly recommend Think Green Partners
I had a new fuse box fitted
I had a new fuse box fitted. The engineers came on time and did an excellent tidy job. I thought the cost was quite expensive but it was explained to me what was involved, with solar panels and FiT meter. Unfortunately had to have a return visit because one circuit didn't work and we had no lights.
I had a new fuse box fitted
I had a new fuse box fitted. The engineers came on time and did an excellent tidy job. I thought the cost was quite expensive but it was explained to me what was involved, with solar panels, FiT meter and batteries, and safety is very important. Well done TGP.
Other than the installation being late…
Other than the installation being late on the day everything else was very pleasant. Our battery system is now working and hopefully we see some savings.
Had our fuse board upgraded and also…
Had our fuse board upgraded and also our air source heat pump services, the service was very quick! Great communication throughout.
I recently bought an EV charger from…
I recently bought an EV charger from this company, and it's amazing! It makes charging my electric vehicle easy, and their customer service is excellent. Highly recommended for anyone looking for an effortless EV charging solution.
Thanks for the perfect work and help
Thanks for the perfect work and help. Easy and so fast.
They installed very fast our new better…
They installed very fast our new better energy battery.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.







