Think Green Partners Opiniões 

300
TrustScore: 4 em 5

4,2

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Classificada 5 em 5 estrelas

I requested to relocate my batterys and charger from my loft to a brick building in my garden. After contacting TGP who installed the system, it was arranged to carry out the move, a few days la... Ver mais

Classificada 5 em 5 estrelas

Delighted with the team at think green we had work done last week and couldn’t be happier with the results and service

Classificada 5 em 5 estrelas

TGP are an excellent organisation to deal with. You can rely on the information they give you - they only sell you services/equipment you require and equally tell you what services/equipment you do n... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

battery fitted for over a £1000 Guaranteed replacement 7 year warranty. Battery developed bulge and a warning light kept coming on and blocking charging . Called local electrician who said battery wa... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviços de utilidade pública

Escrito pela empresa

At Think Green Partners, our vision is to help both residential and commercial customers protect themselves from ever-rising gas and electricity costs through the adoption of renewable energy solutions. Whether through Solar PV systems or heat pumps, we are committed to providing sustainable, cost-effective alternatives. From our knowledgeable finance team to our skilled and dedicated installers, every part of our business is focused on delivering an exceptional service. We pride ourselves on supporting our customers every step of the way, ensuring a smooth, transparent, and high-quality experience from initial enquiry through to final installation.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

300 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 91% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

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4,2

Todas as opiniões

(300)

63 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Good work from the installers

Good work from the installers, once our battery was installed they took time to explain how the app features work. This is great service.

3 de dezembro de 2024
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Resposta da Think Green Partners

Thank you for your feedback!

Classificada 1 em 5 estrelas

Salesmen do not make it clear to…

Salesmen do not make it clear to customers that think green partners is actually anything to do with global green partners limited. The fact that the company says this on their website the salespeople should be transparent at the time as the customer is not looking at a website but talking face to face with a company representative. Think Green Partners limited is a dormant company which is owned and registered by the same directors at the same address as Global Green Partners limited .
Why the smoke screen. ?

The salesman claimed that there was a significant fault on the system that required the 90 year old customer to pay £4000 so that it could be repaired and the money needed to be paid immediately.
No documentation was left providing any details of the fault , the salesman would not leave the property until the customer got very angry and distressed and finally got them to leave . ( no pressure sales then)

The system has now been checked by an independent company who have confirmed there are no faults present.

Matter has been reported to Trading Standards for further investigation.

Further Update .
Think Green Partners have 2 entries as non registered companies both with the same telephone number and the same as Global Green Partners limited. The think green Partners are recorded at 2 different address and have different reference numbers NLK15952997 and NLK15418396 one is recorded as maximum risk and has a CCJ against it . Clearly the same people are responsible for all.

Also Checked accreditations , they show NICEIC certified but on checking the NICEIC site non of these companies are found in the search as NICEIC certified.
Also checked MCS with the same result.

16 de dezembro de 2024
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Resposta da Think Green Partners

There is no misrepresentation of our company name.

Think Green Partners is a trading name of Global Green Partners LTD which is all highlighted on our website and documentation.

Our service and maintenance agreements are for all homeowners in the UK who may have had their previous installer go out of business, we currently maintain thousands of PV systems in the UK. On this occasion no sale was conducted a quotation was left with the homeowner.

We have been registered with both NICEIC and MCS for 5+ years and we can provide our certification numbers upon request.

Regarding the quote left with customer, I can confirm at no point was money requested from him. The sales man who attended the visit left his business card and the quotation.

If you would like to discuss the quotation further please to email us on contactus@thinkgreenpartners.co.uk

Classificada 5 em 5 estrelas

I recently got an EV charger from these…

I recently got an EV charger from these guys. Whoa, man! Suff's hella cool! Charging my electric vehicle has never been easier. Plus, their customer service was top-notch. Highly recommend for anyone in need for a seamless EV charging solution.

29 de novembro de 2024
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Resposta da Think Green Partners

Thank you for your feedback!

Classificada 5 em 5 estrelas

Think green come round once a year to…

Think green come round once a year to clean our panels and get everything is working, we have been let down so many times before its great to have a company who have stuck to their world

28 de novembro de 2024
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Resposta da Think Green Partners

Thank you for your feedback!

Classificada 5 em 5 estrelas

Received a call for someone to check…

Received a call for someone to check over our system after spending some time discussing batteries we ordered a system and it was fitted the next day! Very professional and quick service

27 de novembro de 2024
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Resposta da Think Green Partners

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Classificada 1 em 5 estrelas

Totally unprofessional. Unnecessary repayment delay

Cold call, all went well to start with. Agreed to the price and paid in full. Monies taken immediately. Date set for new unit and panel clean. Three scruffy young lads turn up in a dirty white van with a large penis graffiti on the back, no company ID, no uniforms, no personal ID, no paperwork. I suggested the van needed a clean, much giggling, graffiti wiped off by one lad's sleeve, more giggling, so I cancelled. Not prepared to have these individuals working on my property. Turns out, 2 were work experience, not employed by the company, therefore not insured for work or damage to my property or themselves. Told them to leave. More graffiti drawn, boobs this time. My husband received a very rude, aggressive phone call from the 'boss', so bad he had to tell him to shut up, otherwise he would hang up. Whilst on the call, he witnessed the new graffiti being drawn.In a later conversation, it was suggested the graffiti might have been done whilst they were parked on the earlier job, no way, one giggling boy pointed to another and said 'he did it'.
We had paid in full on the 22.10.24, cancelled on 28.10.24 finally received refund on 15.11.24. They did not even fulfil their own terms and conditions. We have lived in this house since 1977, obviously over the years spent thousand maintaining and improving it. This has been the worst experience we have ever had.

28 de outubro de 2024
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Classificada 1 em 5 estrelas

Got a cold call from Think green partners regarding a…

Got a cold call from TGP regarding a storage battery for my solar set up,guy turned up (really nice fellow mark b )
Got down to price as i know what i wanted and then he rung his boss up to see what he could do with price etc and his boss then tells him and myself the batteries wont be in untill maybe Jan/feb next year...I felt sorry for mark as he did not know and should of been told before setting out to come to me

Jeez what a waste of time,why send a man round to sell something thats not going to be in stock for 3 months...not happy at all.

His boss would not give me a price,when i offered to pay on the price on todays value to secure a battery when they do get back on the shevles,but would not agree...not a good way to premote your company.

20 de novembro de 2024
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Resposta da Think Green Partners

Thank you for your feedback!

The batteries you was discussing we believe to be the 3.2kw greenlink cells are unfortunately not available untill January, it was only until the visit today we realised which batteries you was interested in.

Unfortunately we would be unable to leave a price until stock becomes available incase of any prices increases or decreases from our suppliers.

Classificada 1 em 5 estrelas

Received a cold call today and when I…

Received a cold call today and when I asked where insurance for the system was held, they told me I was a time waster and hung up. Caller had difficulty explaining what MCS was as they say they are registered with MCS. So I did a search on MCS Web Site and could not find Think Green Partners. They also say they are NICEIC Approved Contractor but Think Green Partners did not come up in a search. I am just curious why?
Caveat Emptor comes to mind.

For further information.

Think Green Partners is a Trading Name and published Dormant Accounts with Companies House 23rd August 2024 - Most interesting.

NICEIC and MCS are registered to the company name Global Green Partners. TGP Web site says Global Green Partners trading as Think Green Partners in the small print. So do NICEIC and MCS apply to Think Green Partners or just Global Green Partners? Who is design, installation and warranty insurance with? I am sure all will become clear but it is very confusing for a customer doing due diligence before placing an order?

13 de novembro de 2024
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Resposta da Think Green Partners

Updated response: We do use a trading name like a lot of other companies based in the UK do. All of our insurance policies are registered in the name of Global Green Partners LTD.
For any further assistance if there is still any confusion on this please call into our head office on: 0800 292 2929 or kindly email us on: contactus@thinkgreenpartners.co.uk as this review may be misleading other reviewers.

Thank for taking the time to leave feedback however we do not cold call, if a genuine call is made from TGP it is following an enquiry made for either Solar PV, Battery Storage or Air Source Heat Pumps, in regards to our MCS registration you will find us under 'Global Green Partners LTD'. Think Green Partners is our trading name.

We often get reports from our customers who have been contacted by third party organisations claiming to be from Think Green Partners and we always advise them to take note of the number that had called and then to call us back so we can follow it up and look into it.

Classificada 5 em 5 estrelas

The phone was answered almost…

The phone was answered almost instantly, a bloody good start I am sure you would agree! Amber, the lady that answered my call, LISTENED! anothe rarety! She quickly looked into my queerie (eh)! and put everything on the right footing. friendly advice and efficiency. What else do we wish for!

11 de novembro de 2024
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Resposta da Think Green Partners

Thank you for your feedback Mr Gough! Much appreciated!

Classificada 5 em 5 estrelas

Used think green for years and the…

Used think green for years and the service has always been great, very helpful team who have helped out problems when we have had them

15 de outubro de 2024
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Resposta da Think Green Partners

Thank you for your feedback!

Classificada 5 em 5 estrelas

Great experience

I recently had a fantastic experience with Think Green Partners for my solar panel installation. From the initial consultation to the final setup, their team was incredibly professional and knowledgeable. They guided me through the entire process, answering all my questions and tailoring the system to my needs. The installation was seamless, and they completed it ahead of schedule. Since going solar, my energy bills have significantly dropped, and I feel great about contributing to a greener planet. I highly recommend Think Green Partners for anyone considering solar energy!

22 de outubro de 2024
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Resposta da Think Green Partners

Thank you for your feedback

Classificada 5 em 5 estrelas

Received a call on Wednesday last week…

Received a call on Wednesday last week stating that think green partners wanted to do a annual check on our system we have a maintenance plan with them they said our inverter was not working how it should be and replaced it free of charge within 1 week, can't fault the service we have received since signing up !

8 de outubro de 2024
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Classificada 5 em 5 estrelas

The maintenance work from tgp has…

The maintenance work from tgp has always been good, we have a 10 year cover with them and recently they came to install somethink around the panels to prevent birds but could not be dont without scaffolding, tgp covered all the costs for this and now the work is done.

26 de setembro de 2024
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Resposta da Think Green Partners

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Classificada 1 em 5 estrelas

I was cold called regarding my solar PV…

I was cold called regarding my solar PV system. The topic was inverter warranty. I told them that it was out of warranty but they still wanted to visit. They inspected the generation meter and the inverter. They told me that the inverter was under sized. It definitely is not. They asked why I was exporting so much power and that I should be using it to save money. I said that I was happy to export what i didn't need because it contributed to reducing gas burn and carbon reduction in the national grid. They told me that this was incorrect. They are absolutely wrong on this point. Their general line of questioning was abrasive and as I argued with them they be came abusive. I asked them to Leave. they said that people like me made them sick!!

17 de outubro de 2024
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Classificada 1 em 5 estrelas

Signed up to a 10yr contract for…

Signed up to a 10yr contract for inverter replacement solar panel service. Cancellation confirmed as received within 5days and full refund promised. That was on 5th September. Credit card provider now actioning Section 70 against Company for £3k. Disgraceful.Form your own opinion.

4 de setembro de 2024
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