Thomas Cook Opiniões 11 745

Fast response and information

Really easy to use website, and extremely good value holiday booked

The customer service until the day of the holiday was terrible and the ai thing that we talk to almost ruined the whole experience and nearly cost a lot more money

Super helpful! A little slow to follow up

I have, since booking, found out that Thomas Cook is no longer a tour operator. It is an online travel agent collating bookings from 3rd party operators ie Ryanair and Expedia. The website directs you to book hotels and flights without telling you they will put a margin on the quoted prices! They charged me £218 more for my flights than quoted by Ryanair via Thomas Cook’s own website! This practice is only revealed in their T&C’s sent to you AFTER confirmation of your booking.
I believe this is SCANDALOUS!!

I had a great experience with Olivia. She was professional, friendly, and incredibly helpful throughout the whole process. She took the time to answer all my questions clearly and made everything feel easy and stress-free. Her communication was excellent, and she went above and beyond to make sure I was satisfied. I really appreciate her support and would highly recommend Olivia to anyone looking for outstanding service.

I booked my trip with Thomas cook and there was a sudden disaster at the hotel prior to my trip.
I contacted them via WhatsApp and they advised me of number and email to call. I spoke with Donna who was lovely and explained things so clearly. She took care of everything and managed to save the trip! Would deffo book again with Thomas cook and thank you Donna! Saved the hen do!

Really poor customer service after booking made

Ivelina was very helpful, answered my questions easily and promptly. Sent my payment link and stayed on the chat until everything was resolved.

Booking process and price was good and no complaints with airline but the major issue with Thomas Cook they use a terrible transfer service (Sun Transfers). Delay at passport control and late 15 minutes to meet driver at arrivals as they will only wait 1 hour after flight lands, so any delays your on your own. Spent additional money to get airport taxi.

Very simple to book, competitively priced.

Really easy to book with Thomas Cook and to choose flight seats. Our second time of booking with them.

Booked a holiday and 6 hours the same holiday was reduced on their website, I contacted Thomas cook as on their main search site it states that they will match any price if within 24 hours.
But I was informed that only relates to them price matching with other companies therefore they can do anything they like with their pricing.
I was then called by the Thomas Cook as I raised the concern on What's App only to be told its not there issue.
Thank you I have just seen your response, other companies that use dynamic pricing honour their prices and offer refund to customers if it falls within a set time. Your price match banner is very misleading but I suppose that is how you want it to be or it would be made clearer for your customers.

This was the first time doing online booking and it was very easy with Thomas Cook good service

Aleks was very helpful with my problem, thank you

Issues with boarding pass information, but Ivelina sorted it all asap. Thank you very much, Ivelina, for an amazing customer service.

My unfortunate holiday flight day change was quicky turned around with viable and generous options from Hana part of the customer service team.

There was small part of me that felt my holiday was going to be ruined although Hana came to the rescue and provided us with different options that suited us as much as our initial holiday package did.

Hana provided a polite and fast service leaving my group and I with no disastisfaction.

Thank you Hana!

Excellent service! User friendly website, very easy to use!

Terrible customer service. Bait advertising.