Thor’s Trees Opiniões 

334
•
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I used the company once before and had no hesitation in calling them back just recently. Very efficient and friendly office staff. Short wait for Jack to visit and quote. Works done by a fantastic tea... Ver mais

Classificada 5 em 5 estrelas

This is the fourth occasion we have used Thor's Trees. All their staff are friendly, courteous and highly knowledgeable. An efficient service from intial phonecall to works completion within 6 days.... Ver mais

Classificada 5 em 5 estrelas

would 100% recommend Thors Trees, they made my front and back jungle look like an artists picture. They were professional throughout and kept asking if I was happy with what they were doing or if I w... Ver mais

Classificada 5 em 5 estrelas

Thor's Trees are brilliant. From the initial meeting, the advice given, the planning process to the finished job, the company provides a friendly bespoke service.

Informações sobre a empresa

  1. Arborista
  2. também em
  3. Agrimensor
  4. Serviço de poda

Escrito pela empresa

As exceptional tree surgeon's, Thor’s Trees provide a full range of exceptional tree care services throughout North London and the surrounding areas. It succeeds in bringing together the business’ vast experience and in-depth knowledge, with a friendly and personal approach. Thor’s Trees offers a wide range of services across tree surgery maintenance, tree felling, tree removal and pruning, all the way through to surveys, extensive reports and arboricultural consultancy. Our team work with a variety of clients from domestic, through to private and public sector partners, including estate agents, property management, planning development firms, and local schools. If it’s anything to do with trees... We can handle it!


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

334 opiniões

5 estrelas
4 estrelas
3 estrelas
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1 estrela

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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4,9

Todas as opiniões

(334)

69 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Very professional from start to finish

Very professional from start to finish. We quickly had an appointment, someone came and explained everything with a transparent quote. The team was extremely professional, efficient and clean. Our olive tree needed a good trim and we are very happy with the result. Highly recommended.

4 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Twice used. Very happy.

We've used Thor's a couple of times now and have been very impressed. They are our go-to people now for tree pruning/management and, recently, stump removal. Professional. Clean. Tidy. Reliable. Quick. Thoroughly recommended.

30 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

Excellent service
Very polite and friendly members of the team. Arrived on time and discussed the job details with us. Carried out the tree work professionally and with care.
Thank you Toby and Tom

27 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great Tree Guys

Been using this company for a while. Very personable to deal with and the tree guys are professional and just very nice. Always do a great job. Thank you
Gill

5 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

The tree work was carried out very quickly

I received a visit from Ash, who quickly supplied me with a quote to prune a beech hedge and to deadwood an oak tree. The quote was approved and the team from Thor's arrived one week later to carry out the work. The work was carried out quickly and to a high standard. They were all very polite and tidied up everything afterwards. I would recommend Thor's Trees.

2 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Thors Trees team were outstanding on…

Thors Trees team were outstanding on the job. There were some high trees to manage and cut. The team were very polite, respectful, knowledgable and professional and were very conscientious about our property which has no side access. Would highly recommend. We are very happy with their work and will use them again.

27 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

The whole team from Thor’s Trees were…

The whole team from Thor’s Trees were super efficient. Seven trees cut and ground down within 5 hours. The whole team made sure the hallway etc was kept neat and tidy by using plastic sheeting. They tidied everything afterwards leaving my garden spot less. I have no reservations whatsoever in recommending them.. very professional and polite throughout…10/10.

18 de setembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Zero

My normal practice is not to leave a negative review for a small business, even when they screw up badly. I make an exception, however, when they "ghost" a justified complaint. Here's what happened - you decide.
1. 2 May -- quote obtained and accepted for 2m crown reduction of pittesporum and trim sides to "neaten". Conservation area planning permission required (and paid for). Planning permission typically requires 12 weeks.
2. Repeated chasing calls required as to whether planning permission had been obtained. Confirmation obtained on 13 September as to whether "we still wanted the work done". (Since we had paid for the planning permission, why wouldn't we?).
3. Work confirmed for 7 October.
4. Thor's employee appears on 7 October saying he was there to "pollard" the plant. He was advised that this was not what was agreed. I then was tied up on a call.
5. 2 hours later -- he had nonetheless pollarded the plant, which looks awful. Service paid for, but complaint e-mail sent.
6. 8 October - received "holding" email saying CEO had been briefed.
7. Thereafter, dead silence including a follow-up email from us on 28 October.

Jan 2025: Subsequent to my review above, I've followed reviews of Thor's Trees and accept that my experience appears to be an outlier.

7 de outubro de 2024
Opinião espontânea
logótipo da Thor’s Trees

Resposta da Thor’s Trees

Dear Bob,

Thank you for taking the time to share your feedback.

We sincerely apologise for the experience you had and any frustration it has caused. Your satisfaction is very important to us, and we regret that we did not meet your expectations on this occasion.

We acknowledge the concerns you've raised regarding communication and the scope of work carried out. It's clear that there was a misunderstanding in the execution of your project, and for that, we sincerely apologise.

We also regret the delay in responding to your follow-up inquiries and acknowledge that our communication should have been more prompt and proactive.

Please be assured that we take such feedback seriously and are taking steps to ensure this does not happen again in the future. We value our clients and are committed to resolving any outstanding concerns you may have.

A member of our team has tried reaching out to you directly to discuss this matter further and explore how we can make things right, but unfortunately we can't seem to come to a solution.

Once again, we apologise for any inconvenience caused and appreciate your patience and understanding.

Classificada 5 em 5 estrelas

Three jobs in one visit all done well

I needed to get a tree removed, another one transplanted and a fruit tree pruned
Everything about the process was prompt and straightforward
The team who came to do the work, Jack, Ryan and Tyler were efficient and polite and considerate and I could not be happier with the result
The cost was also much more reasonable than I was expecting
Excellent service

1 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Service

Efficient, Professional and Customer service friendly. Jacks Team did a brilliant job reducing the crown on my very tall tree👌 I would definitely recommend 💯

20 de setembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Didn't do what I asked and left an…

Didn't do what I asked and left an almighty mess behind them

6 de setembro de 2024
Opinião espontânea
logótipo da Thor’s Trees

Resposta da Thor’s Trees

Dear Paul O'Connor,

Thank you for your feedback. We’re genuinely sorry to hear that you were not completely satisfied with our service.

Our team always strives to go above and beyond for our clients, and in your case, we extended our services beyond our usual scope by cutting your logs (for works you had done by another tree surgeon) to smaller sizes to assist you.

However, due to the nature of some logs with knots, we were unable to cut some of them smaller than 1ft without compromising safety and efficiency.

Additionally, splitting logs was not included in our original quote, although we did proceed with this extra work without further discussion.

Regarding cleanliness, we made every effort to leave your garden in a tidy condition. However, due to the nature of tree work, some fine sawdust can be challenging to remove entirely. We apologise if this fell short of your expectations and appreciate your feedback as it helps us to improve our service.

We value your business and would be happy to discuss any remaining concerns you may have.

Please feel free to reach out, and we will do our best to address them.

Classificada 5 em 5 estrelas

Excellent service

Excellent service . Always puntual , polite , knowledgeable , environmentally aware , tidy and very much user friendly . A pleasure to have in your garden !

11 de julho de 2024
Opinião espontânea

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