Zak did very well helping me and my mother to sort a new contract. His customer service was outstanding.
A empresa respondeu
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Informações sobre a empresa
Sobre Three UK - 3Store Chelsea HS
Escrito pela empresa
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Escrito pela empresa
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Informações de contacto
80 Kings Road, Chelsea, SW3 4TZ, London, London, Reino Unido
- 02075811753
4,9
Excelente
139 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent service and HANA is very…
Excellent service and HANA is very freindly and helpful.
18 de dezembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Chelsea HS
Hi Amir, thank you for the 5 ⭐ rating. It’s great to hear you’ve had such a positive experience, and we’re really pleased that Hana was able to support you so well. -Kishan
helpful service!
Zak was so helpful when i needed to change my plan for international roaming. was efficient, quick, and a great chat!
13 de dezembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Chelsea HS
We're glad Zak got your roaming sorted, Isabel. Wherever you're planning to take a trip to, we hope you have an epic time :) -Scott
Thank you Hana for helping me
Thank you Hana for helping me! She’s super patient and kind. Thank you!
12 de dezembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Chelsea HS
Hey Kelly, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Helpful staff
Zach was very helpful. He took the time to explain the plans and guide me through the different options. 100% recommend
2 de dezembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Chelsea HS
That's great to hear, Tat -Maxine
Service was great at the Chelsea store
Service was great at the Chelsea store. Minhaz really helped me out.
28 de novembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Chelsea HS
We're chuffed that Minhaz was a super help in the Chelsea store :) Thank you for sharing -Scott
Zak was so helpful and he got me the…
Zak was so helpful and he got me the best deal even though i was on a budget. I definitely plan to return and recommend friends and family. #blackfriday
17 de novembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Chelsea HS
We're thrilled Zak could help you find the right deal suitable for your needs. Thank you for your review, Cristina :) -Scott
Zakaria done a great job
Zakaria done a great job, he helped make everything easy and smooth. I've got learning difficulties and he still managed to give me a great outcome, legend. #blackfriday
15 de novembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Chelsea HS
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
We met Cristina in black Friday today…
We met Cristina in black Friday today had a very great experience, she was so charming and upgrade my phone so quickly.
Thanks very much Cristina
15 de novembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Chelsea HS
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Excellence customer service with Hana…
Excellence customer service with Hana it is always a joy to coming in here she is extremely patient and professional. I highly recommend to other people
14 de novembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Chelsea HS
Hi.
Thanks! Your review is really appreciated. -Pete
Hana was great
13 de novembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Chelsea HS
That's brilliant, Mark. Thank you for leaving a great review for Hana :) -Scott
Resposta da Three UK - 3Store Chelsea HS
Glad to hear it, Mr Maxwell 😊 Great work Zak! 🎉 -Jade
Thanks to zakaria for the help…
Thanks to zakaria for the help appreciate it, very informative
8 de novembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Chelsea HS
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Zak was a great help
8 de novembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Chelsea HS
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Cristina was extremely helpful
Cristina was extremely helpful! Quick and efficient thanks a lot
8 de novembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Chelsea HS
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Hanna provided fantastic customer service
Hanna provided great customet service and also i an a new customer and she was very helpful
5 de novembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Chelsea HS
Thanks for your feedback, Ahmed, and it's lovely to hear that you enjoyed great customer service from Hanna. We appreciate you taking the time to share this with us. -Michael
Helpful and kind
Helpful and kind, explained everything. Thank you Zak.
3 de novembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Chelsea HS
Hi Lingyun, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Resposta da Three UK - 3Store Chelsea HS
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Have been wrongly charged twice for the…
Have been wrongly charged twice for the same add on. Tried to speak to store manager, was told that they were not be able to help because I did not make the order in store. The store manager was also very aggressive.
Tried to speak to live chat agent, the conversation gets cut off every time right before it can be sorted.
10 de setembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Chelsea HS
Hi, Anna.
We're sad to hear about the billing issues you've experienced and the problems you had trying to get them resolved. We understand how frustrating it is to be charged incorrectly and to not receive the help you need. There are a few contact options available, but we think it might be worth trying to call the team instead as you keep getting cut off of the livechat. You can see the contact options here: https://bit.ly/2PmAIzQ We're always working to improve our customer service. Thank you for your feedback, it's very valuable to helping us improve. -Pete
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