Brilliant service by Luke today. After having some issues with customer services he took his time to find me a great deal on a new phone, gave me a fantastic deal on my sim card and sorted me out with... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Hi, Sim at Edinburgh Princess St was very kind and helpful. I was reporting the death of my mother and she help me contact the correct team to process the update. I try to do this online beforehand... Ver mais
A empresa respondeu
Gurdas is a brilliant guy. Took plenty of time to get me the exact phone and deal that suited my fairly specific requirements. I've always had great service here, would recommend to anyone. Great stuf... Ver mais
A empresa respondeu
Brilliant service getting a new phone from Three. Bilal was very helpful and kind. He quickly got all my stuff from the old phone to the new, up and running without any hassle. Really happy, would hig... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Three UK - 3Store Edinburgh (City)
Escrito pela empresa
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Escrito pela empresa
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Informações de contacto
74/75 Princes St, EH2 2DF, Edinburgh, North, Reino Unido
- 01312254748
4,8
Excelente
138 opiniões
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I am happy to get a good deal from…
I am happy to get a good deal from Aaron, he took his time to explain in details that helps me to make good choice. Thank you Aaron ibwish to see you next time
19 de junho de 2026
Opinião espontânea
Resposta da Three UK - 3Store Edinburgh (City)
Hey Ebuka, that's brilliant! We're glad to hear Aaron was able to support you throughout the process and secure fantastic deals while making the whole experience exceptional. Thank you for the amazing 5 ⭐ review! -Prabhjeet
Sim did an excellent job!
18 de junho de 2026
Opinião espontânea
Resposta da Three UK - 3Store Edinburgh (City)
Hey Gary! 🎉 Love this quick shoutout. Sim absolutely smashed it today and we’re so glad you had a great experience! -Ayesha
Outstanding
Customer service delivered by Jamie was fantastic. Explained what I was looking for in store, quickly delivered to the letter in a helpful and efficient manner. Friendly service, had a great chat with Jamie while being served, fantastic ambassador for Three.
9 de junho de 2026
Opinião espontânea
Resposta da Three UK - 3Store Edinburgh (City)
Love hearing this, Ben 💫 We’re delighted that Jamie took such great care of you and ensured everything was handled with total expertise. Wishing you plenty of joy and smiles ahead ❤️ -Neha
Always having a great with the staffs
Always having a great time with the staffs , Sim was so accommodating when I visited.
8 de junho de 2026
Opinião espontânea
Resposta da Three UK - 3Store Edinburgh (City)
Hi Gbenga, we are so glad that Sim looked after you so well when you popped in. It is wonderful to know our store team always makes you feel welcome and takes such good care of you. -Shivam
Sim my advisor was amazing
Sim my advisor was amazing, very helpful and set everything up for me and offered great deals for not only my broadband but also my phone. Would recommend going in store to get what you need set up
5 de junho de 2026
Opinião espontânea
Resposta da Three UK - 3Store Edinburgh (City)
Lovely, Amy! We absolutely love hearing this. We’re so glad you received the best support from Sim, and we can’t wait to welcome you back soon! 😉 -Kashish
Sim was very helpful in explaining the…
Sim was very helpful in explaining the plans and what was best for me!
4 de junho de 2026
Opinião espontânea
Resposta da Three UK - 3Store Edinburgh (City)
Hey Vassilis! Thank you so much for ⭐⭐⭐⭐⭐ review about Sim! Hope you have a wonderful day 🙂 -Kashish
Because your employee is veri helpful…
Because your employee is veri helpful and kind hearted
4 de junho de 2026
Opinião espontânea
Resposta da Three UK - 3Store Edinburgh (City)
So uplifting to know 🌼 Harmanpreet. Great to hear the support felt warm and caring with such a thoughtful approach ✨ -Arvind
I was in the 3 store at Edinbrugh 2…
I was in the 3 store at Edinbrugh 2 months ago to cancel my contract and other 3 numbers.
A lady called Simran pretand to help me and that she cancelled my cantract without telling me that i have to call the live agent and that i have to pay on April the last payment and the contarct will be cancel but sadenly i surprised that my line was suspend cause i didn't pay for the bill that had to be cancelld last month and it's been now 3 weeks strugling with network and calls.
But i came to the Store again and a gentelman called Aaron was so helpful and nicely expalin everything and managed to get everything camcelled with customer service.
3 de junho de 2026
Opinião espontânea
Resposta da Three UK - 3Store Edinburgh (City)
Thank you for sharing this, Lahcen. We’re really sorry to hear about the confusion and inconvenience you experienced over the last few weeks. We’re glad that Aaron was able to step in, explain everything clearly, and get your contracts properly cancelled with customer service. We appreciate your patience and your feedback. 😊😇 -Ayesha
Wonderful Sim
Hi, Sim at Edinburgh Princess St was very kind and helpful. I was reporting the death of my mother and she help me contact the correct team to process the update. I try to do this online beforehand and did not get anywhere and had debt company contact me.
The account is now closed and no additional payment was required.
Thank you sim
29 de maio de 2026
Opinião espontânea
Resposta da Three UK - 3Store Edinburgh (City)
Hi Peter, thank you for taking the time to share this. We’re truly sorry for your loss, and we’re glad Sim at our Edinburgh Princes Street store was able to support you during such a difficult time. It’s great to hear the account has now been resolved and closed correctly. 😊 -Neha
Fast service
Fast service, contracts x 2 renewed with great deal, tablet upgrade offered. Good offerings, not pushy but tempting
28 de maio de 2026
Opinião espontânea
Resposta da Three UK - 3Store Edinburgh (City)
Super! That’s what we like to hear. Thanks for taking the time to leave this review. 🎉 -Neha
Excellent service from Bilal and Cruz…
Excellent service from Bilal and Cruz in store. Helped me find a good deal. Saved me money and was very welcoming and professional.
24 de maio de 2026
Opinião espontânea
Resposta da Three UK - 3Store Edinburgh (City)
Hi Kudakwashe, thanks for sharing this. It’s great to hear Bilal and Cruz made you feel welcome, talked you through a deal that worked well for you, and delivered such a professional experience in store. -Kishan
Anare gave excellent customer service
Anare gave excellent customer service, and solved my problem.
20 de maio de 2026
Opinião espontânea
Resposta da Three UK - 3Store Edinburgh (City)
Simple, easy, sorted! 🎉✨ We’re hyped Anare could help you out today, have an awesome week ahead, David! 🚀 -Kashish
Anare is very friendly
Anare is very friendly
Need this kind of staff everywhere
Great service
20 de maio de 2026
Opinião espontânea
Resposta da Three UK - 3Store Edinburgh (City)
Thank you! Great to hear Anare made such a positive impression and created a welcoming experience. -Suhaas
Great service from gurdas and cruz…
Great service from gurdas and cruz helping me with a new phone and explained everything very clearly and helped me set up the new phone and helped me get everything across great service thanks so much would 100% recommend this store
18 de maio de 2026
Opinião espontânea
Resposta da Three UK - 3Store Edinburgh (City)
Gertrude, we truly appreciate your lovely feedback. Gurdas and Cruz will be delighted to know their support made everything clear and easy for you. Thank you for sharing your experience. -Manavata
Sim made my upgrade very simple.
Sim made my upgrade very simple.
She's very efficient and professional.
A credit to the group.
18 de maio de 2026
Opinião espontânea
Resposta da Three UK - 3Store Edinburgh (City)
Fantastic feedback, Frank 🌟 Great to know Sim handled everything efficiently and made the process easy. We really appreciate you letting us know! -Samad
Excellent customer service from Bilal
Was having a really rough time figuring out how to get a new phone contract, but Bilal at the 3 store on Princes St managed not only to get me the best deal of any phone shop I tried, but also went above and beyond to help ensure that I was able to transfer my number despite an incredibly complex situation. Can’t thank him enough for his great Customer Service, and I definitely would have changed to a different provider if it weren’t for his help.
17 de maio de 2026
Opinião espontânea
Resposta da Three UK - 3Store Edinburgh (City)
Hi, Llwyd! We know sorting out a new contract and transferring a number can be stressful, so we're incredibly glad Bilal was there to turn things around for you. We appreciate you taking the time to share that we're delivering the service you expect. 😇 -Prabhjeet
G was amazing so friendly and very…
G was amazing so friendly and very helpful
6 de maio de 2026
Opinião espontânea
Resposta da Three UK - 3Store Edinburgh (City)
Hi Demi, it’s brilliant to hear that G looked after you so well. We’re glad their friendly and helpful approach made such a great impression during your visit! -Shivam
Thank you Simarin for her great job and…
Thank you Simarin for her great job and great humour, she did an amazing job of helping us. Thank you)))
4 de maio de 2026
Opinião espontânea
Resposta da Three UK - 3Store Edinburgh (City)
This is fantastic, Anna! 😊 We’re delighted that Simarin gave you such a great experience, and we appreciate you taking the time to share it with us. -Maryalex
Bilal was amazing
Bilal was amazing! I needed a new sim and number and Bilal worked with me to find the best option to suit my needs. I also ended up signing up for the Three broadband as it was such a good deal. He took care of the sign up and made the whole process easy. Definitely recommend!
3 de maio de 2026
Opinião espontânea
Resposta da Three UK - 3Store Edinburgh (City)
Hello there! Bilal’s support clearly made your visit effortless from start to finish. Finding the right SIM, securing a new number, and even setting you up with broadband, all handled with care and confidence. It’s fantastic to see how smoothly everything came together, and we’re thrilled to have earned your recommendation. -Ashifa
Resposta da Three UK - 3Store Edinburgh (City)
Thank you for your wonderful feedback, Cameron! We’re so glad Sim provided such excellent support. 🌟 -Veronica
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