James was really helpful gave us amazing advice and an incredible deal. Not pushy at all, just genuinely a lovely guy. So pleased with the service he provided and will definitely be recommending Three... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoRU3, Bouverie Place Shopping Centre, CT20 1AU Folkestone, South, GB
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Great experience . Zofia helped me clear my phone from virus. I just couldn't work it out myself and she really went above and beyond. She was very understanding and patient. Much appreciated.
A empresa respondeu
I was able to get more questions answered and make a more informed decision because I went into a store rather than sorting my upgrade online. I was helped by James who flawlessly helped me get my S2... Ver mais
A empresa respondeu
Regarding James What an excellent employee. He was polite very knowledgeable on mobile phones etc and gave me food for thought about my next iPhone. Explained the waiting time for the new model.... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Three UK - 3Store Folkestone
Escrito pela empresa
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Escrito pela empresa
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Informações de contacto
RU3, Bouverie Place Shopping Centre, CT20 1AU, Folkestone, South, Reino Unido
- 01303244850
4,8
Excelente
58 opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Shreeju was super helpful and kind
Shreeju was super helpful and kind — got sorted with a new contract speedily 💙
2 de junho de 2026
Opinião espontânea
Resposta da Three UK - 3Store Folkestone
That’s fantastic, Lauren 🎉 Shreeju stepped in with real care and had everything sorted in no time. Wishing you many more happy moments ahead 🥰 -Arvind
Zofia was amazing
Zofia was amazing. Very supportive and helpful. She deserves a pay increase in my opinion.
1 de junho de 2026
Opinião espontânea
Resposta da Three UK - 3Store Folkestone
Hi Edward, it’s good to know you had a positive experience with Zofia. We’re glad she was able to help out and provide the details you needed. Thank you for the 5⭐ rating. -Neha
Excellent service from James
James was really helpful gave us amazing advice and an incredible deal. Not pushy at all, just genuinely a lovely guy. So pleased with the service he provided and will definitely be recommending Three to friends and family!
22 de maio de 2026
Opinião espontânea
Resposta da Three UK - 3Store Folkestone
Oh wow, Jesse! Thank you for sharing your thoughts about James. We’re so glad he could guide you along the way, and here’s to many more smiling moments together! 💗 -Kashish
Needed to upgrade my contract and Peter…
Needed to upgrade my contract and Peter made it very easy
16 de maio de 2026
Opinião espontânea
Resposta da Three UK - 3Store Folkestone
Thank you, Molly! We're delighted to hear Peter was able to help with your upgrade and that his kindness and professionalism stood out. 🥰 -Prabhjeet
Resposta da Three UK - 3Store Folkestone
Hi Jakub, thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from Zofia. -Prabhjeet
James helped me update the software on…
James helped me update the software on my tablet and phone. Appreciate his help very much
15 de maio de 2026
Opinião espontânea
Resposta da Three UK - 3Store Folkestone
Thanks for sharing, 🎉 Keith! James clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 -Kashish
Had a problem with my phone and I went…
Had a problem with my phone and I went in store to fix it and Peter was very helpful in resolving the issue
14 de maio de 2026
Opinião espontânea
Resposta da Three UK - 3Store Folkestone
Thanks a ton for your review, Andy! 🎉 Peter really nailed it, and we look forward to serving you again. ☺️ -Kashish
Great experience
Great experience . Zofia helped me clear my phone from virus. I just couldn't work it out myself and she really went above and beyond. She was very understanding and patient. Much appreciated.
13 de maio de 2026
Opinião espontânea
Resposta da Three UK - 3Store Folkestone
Hello there! Every problem is just another chance to shine, we're delighted Zofia stepped in and sorted things seamlessly for you. Notes like yours always make us smile! -Ashifa
Zophia in the 3 shop in Folkestone was…
Zophia in the 3 shop in Folkestone was extremely helpful in looking for the best plan for me
30 de abril de 2026
Opinião espontânea
Resposta da Three UK - 3Store Folkestone
Thank you for your feedback. We’re delighted to hear that Zophia at our Folkestone shop made your experience fabulous. Wishing you a wonderful day! 😊 -Neha
Had a problem with my contract billing…
Had a problem with my contract billing however I sat down with Peter and he helped me from start to finish and got it all sorted out. Definitely would recommend
11 de abril de 2026
Opinião espontânea
Resposta da Three UK - 3Store Folkestone
Roger, thank you for sharing your experience. It’s wonderful to hear that Peter made everything feel seamless and provided such attentive support. -Afaq
Great experience
It's been great to deal with guys in store. Ali was super helpful.
10 de abril de 2026
Opinião espontânea
Resposta da Three UK - 3Store Folkestone
Hey Lenin! We're glad Ali got everything sorted perfectly for you. 🙌✨ Outstanding service all the way, we’re so glad you felt supported! See ya soon 🚀 -Kashish
Great experience with Peter in store!
Great experience with Peter in store!
10 de abril de 2026
Opinião espontânea
Resposta da Three UK - 3Store Folkestone
Hey Lewis, what an incredible note! Thank you for sharing your experience. We’re delighted to hear that Peter made your visit exceptional. -Ashifa
I walk in today and I wanted you to…
I walk in today and I wanted you to switch my number over three from vodafone and i meet Ajay there, he very nice guy offer me great deal.
4 de abril de 2026
Opinião espontânea
Resposta da Three UK - 3Store Folkestone
Thanks for the kind words, Dipendra. Wonderful to hear Ajay made your visit smooth and helped you switch your number without any hassle. 😃 -Ayesha
Very helpful - saved me from pulling my remaining hair out !
Very helpful pair of guys in store. I have been having issues with my home broadband service and after nearly 2 hours and numerous tests with the help desk we were still no closer to getting back online. I then spoke to Ali at the Folkestone store who told be to bring the router and sim card into the store and he'll will take a look. I went in and he got me back up and running within minutes. I can't recommend them enough, very, very helpful
1 de abril de 2026
Opinião espontânea
Resposta da Three UK - 3Store Folkestone
Thank you for your feedback. We’re happy to hear that Ali at our Folkestone store made your experience fabulous. We hope you have a wonderful day! 😊 -Neha
James and Peter were amazing
James and Peter were amazing. They helped me clear my phone of viruses. Would highly recommend. They deserve a payrise
26 de março de 2026
Opinião espontânea
Resposta da Three UK - 3Store Folkestone
Boom 💥 Madeleine, reviews like yours truly make our day. We’re so pleased James and Peter could step in, remove those digital threats and get your device back to its best. Your recommendation and kind words mean a great deal to us. -Arvind
Resposta da Three UK - 3Store Folkestone
Hey Karyn, thank you for sharing this amazing 5⭐ review! We’re thrilled Zofia gave you such a fantastic experience. -Veronica
Ajay
Ajay, was very helpful - helped me renew all 3 contracts today - very efficient and professional
21 de março de 2026
Opinião espontânea
Resposta da Three UK - 3Store Folkestone
Thank you for sharing your experience Hannah 🌟 We’re delighted to hear that Ajay offered you such brilliant support during your 3 contract renewals. Wishing you joy and smiles ahead ❤️ -Arvind
In store experience better than online
I was able to get more questions answered and make a more informed decision because I went into a store rather than sorting my upgrade online.
I was helped by James who flawlessly helped me get my S26 Ultra and a 200gb plan. James is a testement to the store and company and deserves any praise, promotion or pay rise you send his way.
14 de março de 2026
Opinião espontânea
Resposta da Three UK - 3Store Folkestone
Hello Mike, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Customer service was very good
Customer service was very good. Staff very helpful.
5 de março de 2026
Opinião espontânea
Resposta da Three UK - 3Store Folkestone
Hey Stefan! 🎉 That’s awesome to hear! A huge shoutout to our team for making your experience excellent. Thank you so much for sharing your feedback! 🥰 -Kashish
Resposta da Three UK - 3Store Folkestone
Thank you, Sophie 😊 for such an uplifting review. We’re glad Ajy offered excellent support and helped make your experience a positive one. Have a wonderful day 🌟 -Arvind
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