Kevin in the Edinburgh Fort store was very helpful when changing to a 3 SIM. He had to call customer services which was the most troublesome and time consuming part. Glad he helped as I would have str... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 7B Fort Kinnaird Retail Park, EH15 3RD Edinburgh, North, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Three store in Fort Kinnaird were excellent. Big thanks to Riley and Kevin. Cheers for assistance and products today.
A empresa respondeu
Reilly and Kevin were very helpful and friendly. Excellent customer service and provide me with product knowledge. I came in to collect my broadband and left with a phone contract. Thank you!
A empresa respondeu
Always find the staff here really friendly and helpful. Service from Reilly today was excellent. Thank you 😊
A empresa respondeu
Informações sobre a empresa
Sobre Three UK - 3Store Fort Kinnaird
Escrito pela empresa
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Escrito pela empresa
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Informações de contacto
Unit 7B Fort Kinnaird Retail Park, EH15 3RD, Edinburgh, North, Reino Unido
- 01316573316
4,8
Excelente
84 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great service
Jamal the assiatant was very polite and used laymans terms to help me understand. He was very friendly and I didnt feel rushed.
Excellent professional service
31 de janeiro de 2026
Opinião espontânea
Resposta da Three UK - 3Store Fort Kinnaird
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
brilliant help today in store
brilliant help today in store, all 3 members were amazing help and got deals for upgrading my phone. Highly recommended.
24 de janeiro de 2026
Opinião espontânea
Resposta da Three UK - 3Store Fort Kinnaird
Amy, thank you for your feedback. We’re delighted our store team supported you so well and ensured your phone upgrade came with excellent value ✨. It’s wonderful to know you left highly satisfied 🌟😊 -Shivam
Great service and friendly staff.
24 de janeiro de 2026
Opinião espontânea
Resposta da Three UK - 3Store Fort Kinnaird
Hey Amy, this is exactly what we want for our customers. Thank you for spreading such wonderful energy with us. 🌷 -Ayesha
Armand was very helpful and clear in…
Armand was very helpful and clear in his explanations. Also very understanding when we couldn't remember our passwords etc
23 de janeiro de 2026
Opinião espontânea
Resposta da Three UK - 3Store Fort Kinnaird
Hey Ruth. We're glad that Armand made everything easier for you, and we truly appreciate you taking a moment to share your feedback. 😊 -Prabhjeet
Customer service was excellent Kevin …
Customer service was excellent Kevin took his time to explain things gave great advice and sent us off with everything we needed very pleasant experience
19 de janeiro de 2026
Opinião espontânea
Resposta da Three UK - 3Store Fort Kinnaird
Bravo, Audrey! 🎊 We're happy to hear that Kevin made your experience fantastic. Thanks for the awesome 5 ⭐ review! -Afaq
New phone needed - emergency
My phone died yesterday and I was in dire straights. Tama came to my rescue with setting up a new phone. So very grateful for his patience, professionalism and knowledge. Thank you.
16 de janeiro de 2026
Opinião espontânea
Resposta da Three UK - 3Store Fort Kinnaird
Wow, Samantha! 🎉 It’s wonderful to hear that Tama made your experience seamless and that everything went smoothly for you. Enjoy the rest of your day! -Manavata
Excellent service from Riley at Fort…
Excellent service from Riley at Fort Kinnaird branch.very very helpful and polite Could not have asked for more.Thank you
16 de janeiro de 2026
Opinião espontânea
Resposta da Three UK - 3Store Fort Kinnaird
That’s wonderful to hear, Jannet! A big shoutout to Riley at our Fort Kinnaird store for providing such amazing support. Thank you for sharing your lovely feedback. -Veronica
Mis sold
Useless! Sold a tablet and was told did have 5g! Got home to find out no 5g!
Phoned to advise this and all they had to say was we can return it! But I still need a tablet! There was no don’t worry we will sort and get you a tablet you need .. just pop in and return it!
13 de janeiro de 2026
Opinião espontânea
Resposta da Three UK - 3Store Fort Kinnaird
Hello there, we understand that you’re looking for a tablet with the right capabilities rather than just a return. We want to make sure you’re set up with a device that meets all your requirements, so please connect with us directly through this link so our team can help further: https://bit.ly/3C43TKN -Kishan
Very helpful
Very helpful, wanted to get best deal. For full family.
Armand was brilliant.
6 de janeiro de 2026
Opinião espontânea
Resposta da Three UK - 3Store Fort Kinnaird
We’re delighted to hear that Armand made such a positive impact, Valerie! Thank you for sharing your experience and for the 5⭐ review. -Ayesha
Jamal was really helpful and explained…
Jamal was really helpful and explained everything. Got me a really good deal which is always a bonus.
21 de dezembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Fort Kinnaird
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Great deals
Staff helped immensely very helpful kind & not over bearing and saved money on broadband that I didn't think I could get anywhere especially three.
They also helped my friend too,so both happy, plus got another item as an xmas present for my child too.
Very happy customer. Staffs name was Kevin manager and tama
15 de dezembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Fort Kinnaird
We’re thrilled to hear that Kevin and Tama provided such excellent service! It’s wonderful to know they helped you save money on your broadband and even assisted in finding a special Christmas gift for your child. Thank you so much for the 5 ⭐ review! -Shivam
Great deal
Great friendly service from tama
And the manager, helped us get a great deal,
15 de dezembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Fort Kinnaird
Wow! Your amazing 5 ⭐ review truly made our day. We’re thrilled Tama and the manager delivered an exceptional experience and helped you secure the best deal. -Ashifa
Tama was extremelly helpful helping me…
Tama was extremelly helpful helping me set up my new phone. Could not have done it without him. Great servive.
12 de dezembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Fort Kinnaird
Thanks for the review. We're glad to hear it's been such a good experience for you -Maxine
Samual & Tama were extremely helpful…
Samual & Tama were extremely helpful when I had been scammed over a phone call. I arrived at the shop and was reassured and processes were put in place and the fake order cancelled. My distress was handled first and foremost.
I am very grateful to them both. My sim is now updated in the store today. Staff were exceptional in their customer service
4 de dezembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Fort Kinnaird
We're disappointed that you had that experience with a scammer, Grace, we can understand how stressful it would have been. It's fantastic, and a great relief, that you found Samual and Tama were understanding and helpful for working towards resolving it for you. Thank you for your review -Scott
The most helpful staff ever
The most helpful staff ever, I can’t thank them enough
3 de dezembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Fort Kinnaird
Hello Yvonne, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Resposta da Three UK - 3Store Fort Kinnaird
Hey Andy, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Amand was very helpful and explained…
Amand was very helpful and explained things very well. Offered alternatives etc
19 de novembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Fort Kinnaird
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Armand was brilliant
Armand was brilliant. If it wasn’t for the rapport he built with me when I went to collect my phone it would probably would have lead to a complaint. I went to pick up a phone I thought I had upgraded, instead I had bought a new connection. Armand though sorted it all and in record time. Oh and it was also cheaper. Next time I upgrade I will go into the shop and not just pick up the order.
19 de novembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Fort Kinnaird
Thanks for the 5* review! We appreciate your feedback -Maxine
Made everything super easy
Made everything super easy, very friendly staff. Armand and si helped me sort out my new phone very quick
18 de novembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Fort Kinnaird
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Customer service above and beyond…
Customer service above and beyond expectations. Couldn't have been more helpful
15 de novembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Fort Kinnaird
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.