I went into lancaster shop because ut stopped charging properly and it was time for a new phone. I was greeted my the manager jodie she was super helpful and friendly she took me through the whole pro... Ver mais
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Localização
Alterar localizaçãoUnit 2, 5 Lancaster Gate, St. Nicholas Arcades, LA1 1NB Lancaster, North, GB
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Weve bern with 3 for a number of years now and dean usually sorts us out ,he was on a day off but jodie was fantastic,she sorted our phones out and 2 new tablets for the same cost as we was paying. We... Ver mais
A empresa respondeu
Me and my partner both needed upgrades, we went into EE first and had a negative experience so went next door to Three. Right away the guys did a great job of sussing out what we needed, found us both... Ver mais
A empresa respondeu
Thank you 3 for setting up my new phone even when it was bought somewhere else my contrct is with 3 and Dean in the store helped me brilliantly so thank you very much
A empresa respondeu
Informações sobre a empresa
Sobre Three UK - 3Store Lancaster SC
Escrito pela empresa
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Escrito pela empresa
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Informações de contacto
Unit 2, 5 Lancaster Gate, St. Nicholas Arcades, LA1 1NB, Lancaster, North, Reino Unido
- 01524848234
4,8
Excelente
36 opiniões
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Dean was great as usual thanks for…
Dean was great as usual thanks for helping me set up my phone again after the repair :)
3 de junho de 2026
Opinião espontânea
Resposta da Three UK - 3Store Lancaster SC
Hi Patricia, we’re thrilled that Dean delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. -Neha
came in to get new phone
came ib to get new phone. liam was amazing at setting it up for me
3 de junho de 2026
Opinião espontânea
Resposta da Three UK - 3Store Lancaster SC
Hello Den, good to hear Liam made the setup process easy and everything was sorted smoothly for you. Thanks for sharing your experience. -Suhaas
Resposta da Three UK - 3Store Lancaster SC
Thanks for this fantastic 5⭐ review, David. We're delighted to hear that Anas at the branch was supportive and attentive in resolving your needs. -Maryalex
Visited Dean in the store
Visited Dean in the store who set me up with the same broadband my sister got from him and he setme up a brand new tablet i got too. Thanks dean.
20 de maio de 2026
Opinião espontânea
Resposta da Three UK - 3Store Lancaster SC
Thanks for sharing, 🎉 Kay! Dean clearly worked some magic getting your new broadband set up, and hearing this kind of feedback really makes our day. Enjoy your new tablet! 🥰 -Samad
Thank you 3 for setting up my new phone…
Thank you 3 for setting up my new phone even when it was bought somewhere else my contrct is with 3 and Dean in the store helped me brilliantly so thank you very much
17 de maio de 2026
Opinião espontânea
Resposta da Three UK - 3Store Lancaster SC
Hi Paul,
This is wonderful to read. We’re glad Dean could step in and get everything set up for you. Thanks for choosing us and for the lovely review. 😊 -Ayesha
I couldn't get the phone i wanted on…
I couldn't get the phone i wanted on the day I wanted it as I didn't realise I needed ID to do it. Visited the following day and had a great experience with dean and jodie! And now I am writing this from my new phone.
12 de maio de 2026
Opinião espontânea
Resposta da Three UK - 3Store Lancaster SC
Hi Patricia, thanks for sharing this. Glad everything went smoothly, with Dean and Jodie helping you get sorted with your new phone. -Suhaas
Friendly happy visit
I went into lancaster shop because ut stopped charging properly and it was time for a new phone. I was greeted my the manager jodie she was super helpful and friendly she took me through the whole process to getme a new phone and the best deal. My daughter is due an upgrade soon i will definitely be back.
1 de maio de 2026
Opinião espontânea
Resposta da Three UK - 3Store Lancaster SC
Hi, Tracey! We’re so glad we could help get your charging issues sorted with a brand-new phone! It’s lovely to hear that Jodie took such great care of you. We can’t wait to welcome you and your daughter back for her upgrade soon! 🥰 -Prabhjeet
Easy and seamless
Upgraded phone instore jodie and dean assisted me and helped me get set up with my new one. Very helpful people.
1 de maio de 2026
Opinião espontânea
Resposta da Three UK - 3Store Lancaster SC
Thank you so much, Ann! 🎉 We’re delighted Jodie and Dean could support you in just the way you needed. Wishing you a truly wonderful day! ☺️ -Kashish
Pleasant experience
Dean was friendly and a very pleasent young man. Nothing was too much service.
25 de abril de 2026
Opinião espontânea
Resposta da Three UK - 3Store Lancaster SC
Hi Bridget, it’s lovely to hear that Dean was so helpful and made everything straightforward for you. We’re glad you had such a pleasant experience and felt well supported. -Kishan
Good folk to deal with.
Knowledgeable, polite, insightful, thoughtful and kind.
Sorted. Thankyou Liam.
Best regards. Ian
22 de abril de 2026
Opinião espontânea
Resposta da Three UK - 3Store Lancaster SC
Ian, we're glad to hear that Liam provided a positive experience and was able to assist you. Your feedback means a lot to us. -Afaq
Great service from 3
Had already spoken to an advisor last week and came today to get it all sorted out. Saw Dean who did me an even better deal and set it all up for me, making both my devices sync-up together. Thanks
11 de abril de 2026
Opinião espontânea
Resposta da Three UK - 3Store Lancaster SC
Big shoutout to Dean for turning customer service into a full on joyful experience! 🎉 Alan, this is exactly what we want our customers to feel, valued and happy! Here’s to many more smiling moments together! 😃 -Kashish
Thanks to the staff
Staff helped me find a better deal with an upgraded Samsung phone. Great stuff ! Excellent service from Dean who got me all set up and running
9 de abril de 2026
Opinião espontânea
Resposta da Three UK - 3Store Lancaster SC
We’re delighted our team guided you to a great option and Dean ensured everything was set up perfectly. -Suhaas
Liam was great
Liam was great, have all the confidence when dealing with him. Made a scary move to a new phone a lot calmer and easier
8 de abril de 2026
Opinião espontânea
Resposta da Three UK - 3Store Lancaster SC
Hello, Jackie! We’re so pleased Liam was able to make your move to a new phone feel calm and easy, giving you the confidence you needed throughout the process! 😇 -Prabhjeet
Account help in store
Just need a couple of accounts sorting quickly, and a few new lined adding. Great service. All done before parking ran out.
6 de abril de 2026
Opinião espontânea
Resposta da Three UK - 3Store Lancaster SC
Hi there! That’s what we love to hear. Thank you for taking the time to leave us this 5 ⭐ review. -Suhaas
5 star
Me and my partner both needed upgrades, we went into EE first and had a negative experience so went next door to Three. Right away the guys did a great job of sussing out what we needed, found us both new devices with the roaming we wanted. Absolute experts, 5 stars.
6 de abril de 2026
Opinião espontânea
Resposta da Three UK - 3Store Lancaster SC
Thanks so much for sharing this, Susan. We’re delighted our team could quickly understand what you and your partner needed and get you set up with the right devices and roaming options. It’s great to hear they made the process smooth and enjoyable 🎉 -Neha
Easy one
Popped into store for a quick an easy one, wanted the cheapest of everything as I'm not a heavy user. Only needed calls and texts. Advisor helped me sort out a tablet for myself too! He set it up for me too which was great ..
23 de março de 2026
Opinião espontânea
Resposta da Three UK - 3Store Lancaster SC
Thank you for visiting our store and sharing your feedback, Robert! 😊 We’re so pleased to hear that one of our team member made everything simple for you and even set up your tablet. 📱✨ -Veronica
New phone at last
My phone wasn't working and had to visit the shop multiple times, trying multiple different things to work out the cause. In the end advisor helped me sort out a new device and explained it all to me in a way that me and my partner could understand. Can't wait to try this new one out and finally have a working phone.
18 de março de 2026
Opinião espontânea
Resposta da Three UK - 3Store Lancaster SC
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Must have been made by AI not by me
NoWent to Lancaster store to look at new phones, was served my a lovely lady called Jodie the manager ,she talked me through my options and we found a new phone she helped me get set up. Great to deal with.
1 de março de 2026
Opinião espontânea
Resposta da Three UK - 3Store Lancaster SC
Alastair, this absolutely made our day! We’re so happy Jodie could walk you through everything and help you find the perfect new phone. She’s brilliant at making the whole process easy and enjoyable. Thanks for sharing your experience! 😊 -Ayesha
I had an email about my upgrade and…
I had an email about my upgrade and chose to visit the store to speak to someone face to face, They kindly helped me sort a new phone out and helped an old man get his stuff across,great work
18 de fevereiro de 2026
Opinião espontânea
Resposta da Three UK - 3Store Lancaster SC
Wow, Terry! 🎉 That’s wonderful to hear. We’re so glad you felt comfortable with our service from our colleague. Thank you for sharing, helping our customers is always our pleasure! 🥰 -Kashish
Brilliant!
Popped in to enquire anas was brilliant told me about a trade in deal which meant I could upgrade early and pay off my old phone I got more data and a new phone and I can claim a free watch! He sorted it all out and transferred all my data!
17 de janeiro de 2026
Opinião espontânea
Resposta da Three UK - 3Store Lancaster SC
What a magical moment 💕 Anas created the best possible deal for you, Ben, ensuring 5 ⭐ service. Your happiness means the world to us 🌈 Here’s to building many more special memories together. -Ashifa
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