Aimee from Washington store absolutely unreal service and has totally changed my first bad experience to an unreal one...... I am an account manager and deal with people daily but Aimee takes cus... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 82 Albany Mall, The Galleries, NE38 7RT Washington, North, GB
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Leia as opiniões dos outros
Aimee served me today in store, we managed to sort my original problem which was updating my device. We even went the extra mile and managed to get an iPad added on for my son. Happy with the customer... Ver mais
A empresa respondeu
Channelled was excellent today in getting us a new phone. Everything was explained so we understood what we would be paying for
A empresa respondeu
The fantastic service i had received. In my last review Ant sorted my problem out straight away. I went into the store on Wednesday and he left all the info with Aimee who went the final mile. Only on... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Three UK - 3Store Washington
Escrito pela empresa
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Escrito pela empresa
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Informações de contacto
Unit 82 Albany Mall, The Galleries, NE38 7RT, Washington, North, Reino Unido
- 01914155501
4,9
Excelente
162 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Straight forward upgrade & excellent…
Straight forward upgrade & excellent customer service.
16 de janeiro de 2026
Opinião espontânea
Resposta da Three UK - 3Store Washington
Hey Stephanie, we’re so happy to hear that you received such great help from our colleague! Thank you for sharing your wonderful 5 ⭐ review! -Suhaas
Great Service
Great, quick service from Ebony. Very kind and professional.
10 de janeiro de 2026
Opinião espontânea
Resposta da Three UK - 3Store Washington
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Aimee was extremely professional in her…
Aimee was extremely professional in her manner she explained everything thoroughly taking her time and ensuring we were happy and understood everything about our new contract and broadband
Lovely friendly extremely helpful staff and store
10 de janeiro de 2026
Opinião espontânea
Resposta da Three UK - 3Store Washington
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Excellent service from Aimee 10 out of…
Excellent service from Aimee 10 out of 10
10 de janeiro de 2026
Opinião espontânea
Resposta da Three UK - 3Store Washington
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Aimee was absolutely brilliant
Aimee was absolutely brilliant, helped me set up my sons ipad for xmas. Lovely girl
11 de dezembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Washington
We're pleased Aimee could help make your son's Xmas special, Jade. We hope your family has a merry time :) -Scott
Ebony was so helpful and made sure we…
Ebony was so helpful and made sure we got a great deal on everything.
10 de dezembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Washington
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Explained everything so we understood…
Explained everything so we understood very polite
9 de dezembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Washington
Thanks for this lovely 5⭐ review, Christine. We really do love to hear this! Hope you have a great day 😊 -Jade
New phone
Been in store to get daughter a new phone Aimee was so helpful set everything up for us too. Would definitely recommend.
6 de dezembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Washington
Hi.
Thanks! Your review is really appreciated. -Pete
Aimee was very knowledgeable and helpful
3 de dezembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Washington
That's superb, Emma! We're glad Aimee was a great help :) -Scott
Charlene was so lovely with me and…
Charlene was so lovely with me and helped me solve my problem 5 stars from me!!!
2 de dezembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Washington
We totally appreciate your 5* review - Have a nice day -Maxine
Very helpful
Very helpful, lovely service, pleased with my purchase
29 de novembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Washington
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Friendly staff and very helpful we…
Friendly staff and very helpful we upgraded our plan and got a great deal they are a credit to the company we have been 3 customers for lots of years and always find the staff lovely and helpful
28 de novembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Washington
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Resposta da Three UK - 3Store Washington
We're pleased that you had a friendly interaction with Aimee :) Thank you for the 5 star review, Steven -Scott
Aimee at three
Aimee was really helpful and helped me understand thoroughly what my phone bill would be before i accepted to it.
24 de novembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Washington
That's brilliant, KC. Aimee going over all the details to make you confident in your purchase is really great to hear :) -Scott
Resposta da Three UK - 3Store Washington
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Efficiency top notch
Efficiency top notch , very happy with service provided at 3 store Washington Tyne and Wear . Aimee was brilliant.
22 de novembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Washington
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Great service.
20 de novembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Washington
Hey there, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Nice and easy Anth was very helpful
Nice and easy Anth was very helpful
2 de novembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Washington
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Very helpful
The assistant was very knowledgeable and answered all questions thoroughly. The only small thing was an add on of extras which I wasn't told about until after signing however it was down to a genuine error that as it happens we wanted the extras anyway
1 de novembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Washington
Hello there.
We're glad to hear the assistant was able to help you get the info you needed while you were signing up for a new deal. It's unfortunate that the details you mentioned weren't discussed before finalising things, we're always working to do better and make sure all the important details are explained prior to completing the process, and hope we can improve on this in future.
Thanks for taking the time to leave us this review. It helps us know what's going right, and what isn't. -Pete
Poor phone support and expensive contract sim
So far I have spent approximately 5 hours making phone calls helping my sister in law with her bills and re-activating a replacement phone. We were eventually told that everything was fine and working but discovered that the SIM card had not been activated. Yesterday we travelled 12 miles to the 3 store at Washington Galleries and our issues were resolved by Amy, a fantastically helpful and friendly customer support member, in a matter of minutes. Thank you Amy. 😀 You were a star.🌟
15 de setembro de 2025
Opinião espontânea
Resposta da Three UK - 3Store Washington
Sorry to hear that you and your sister in law had such a frustrating experience when speaking with our team, Patricia.
Yay for Amy saving the day! Thanks for taking the time to share a positive outcome.
Have a great day! -Jade
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