Car rental fiasco!
Me and my wife booked the car to pick up at the Charleston airport in South Carolina.
Are flight was delayed and we did let the car rental company know that we will be late to pick up the car.
The car rental place is advertised to stay open till 1am
Are flight landed 12:36 and we ran thru airport to make it to the car rental counter.after arriving 12:50 nobody was there but sign said go to the garage which we did.we got there 12:55 and nobody on site.
We ended up taking uber to the hotel.we called in the morning to resolve the issue.thrifty people offered no explanation nor the apology.they said if you notified them that your flight was delayed theyre policy is that somebody has to be there upto 2 hours past 1am.wasn’t the case!to answer to are question how we can resolve thus issue they simply said we can make new reservation.no compensation no apology!
We took uber back to the airport to the thrifty car rental.explaining are story again they offered nothing.
We asked can we atleast get free upgrade on car for some kind of compensation they agreed to upgrade are midsize sedan to full size suv which we agreed.walking from counter to the garage we where handed key’s to the compact suv and the guy said there is nothing he can do.at this point we where just exhausted from fighting to are rights and accept it!
Would never rent any car from thrifty nor hertz who owns them anymore!