I prefer to order directly from their website. I always get follow-ups from the team and any support requests are answered within hours. I've installed TigerSecu equipment in multiple locations and ha... Ver mais
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Leia as opiniões dos outros
This is the second TigerSecu DVR I had. First one lasted well over 10 years and stopped recording. Got a newer hybrid model and had many issues trying to figure it out and upgrade the firmware. After... Ver mais
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I bought a home with an existing Tigersecu DVR and 4 cameras. I had several problems figuring out the system and getting it running properly. I ended up needing two new power adapters and some help... Ver mais
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Asked two questions received direction in 10 mins, this technical team and company I have been with for many years and they never disappoint. My problem was resolved I would recommend this company and... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Our family-owned small business is based in Lomita, California, and since 1996, we've been committed to producing high quality, affordable and easy-to-use security cameras and video surveillance systems designed to protect your home and keep your business secure. Our passion for quality and dedication to our customers set us apart. With TIGERSECU, you're not just buying a product, you're joining a family that values your security.
Informações de contacto
25835 Narbonne Ave Suite 155, 90717, Lomita, Estados Unidos da América
- 3233150396
- service@tigersecu.com
- www.tigersecu.com
4,7
Excelente
91 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Experience knowledgeable courtesy
Experience knowledgeable courtesy.
May made sure everything work properly. She followed with texting. Highly recommended.
15 de abril de 2026
Opinião espontânea
Customer service was great
Customer service was great. I believe her name was May. She was excellent.
9 de abril de 2026
Opinião espontânea
Resposta da TIGERSECU
Hi Antonio, thank you so much for your kind words! We're thrilled to hear that May provided you with excellent service. We'll be sure to pass along your feedback to her 😊
Resposta da TIGERSECU
Hi George, thank you for your kind feedback! We're glad you found our response quick, helpful, and positive—we truly appreciate your support 😊
Good product and good support
Good product and good support . Resolved my issues without any headaches! Thanks
8 de abril de 2026
Opinião espontânea
Resposta da TIGERSECU
Hi Jonh, thank you for your great feedback! We're glad to hear the product and support met your expectations and that your issue was resolved smoothly. We truly appreciate your support 😊
A great experience
The young lady l spoke with was very knowledgeable, nice and polite.
7 de abril de 2026
Opinião espontânea
Resposta da TIGERSECU
Hi Easy, thank you for your kind words! We're delighted to hear that our team member was knowledgeable, nice, and polite. We truly appreciate your feedback 😊
Resolved issue quickly efficiently
Resolved issue quickly efficiently. Knowledgeable, friendly what more can I say? Thank you!
7 de abril de 2026
Opinião espontânea
Resposta da TIGERSECU
Hi Matk, thank you for your wonderful feedback! We're glad we could resolve your issue quickly and efficiently. Your kind words mean a lot to us 😊
Good Products, Great Support
I prefer to order directly from their website. I always get follow-ups from the team and any support requests are answered within hours. I've installed TigerSecu equipment in multiple locations and haven't had any issues. Prices are great for what being provided. Planning to use TigerSecu as my CCTV vendor for a the next few years.
8 de março de 2026
Opinião espontânea
Resposta da TIGERSECU
Hi Ronin, thank you so much for your continued support and trust in TigerSecu! We're thrilled to hear you've had such a positive experience with our products and service across multiple locations. It means a lot to us that you plan to keep working with us in the years ahead—we truly appreciate it 😊
Support Review Asked two questions received direction…
Asked two questions received direction in 10 mins, this technical team and company I have been with for many years and they never disappoint. My problem was resolved I would recommend this company and there products all the time. None better on all fronts.
1 de abril de 2026
Opinião espontânea
Resposta da TIGERSECU
Hi Patrick, thank you for your continued trust and support! We're glad our team could respond quickly and resolve your issue. Your recommendation means a lot to us—we truly appreciate it 😊
This is the second TigerSecu DVR I had
This is the second TigerSecu DVR I had. First one lasted well over 10 years and stopped recording. Got a newer hybrid model and had many issues trying to figure it out and upgrade the firmware. After many emails over the course of a week May and Ian got the firmware upgraded on it, and helped clarify a few things about what it can and can't do. It's now operational and next is fine tuning it.
31 de março de 2026
Opinião espontânea
Resposta da TIGERSECU
Hi Ray, thank you for sharing your experience! We’re glad May and Ian were able to help get everything up and running. It’s great to hear your new system is now operational—feel free to reach out anytime as you fine-tune your setup!
A rapid knowledge response from support…
A rapid knowledge response from support fixed my problem with the Tigersecu CMS program. Their support is always amazing! Thanks
31 de março de 2026
Opinião espontânea
Resposta da TIGERSECU
Hi Tony, thank you for the great feedback! We’re glad our team could quickly resolve your CMS issue. Your support means a lot to us—we’re always here to help!
Great experience
Great experience dealing with technical support. Very patient and knowledgeable. Highly recommended.
12 de março de 2026
Opinião espontânea
Resposta da TIGERSECU
Hi Alex, thank you for the great feedback! We’re glad to hear our technical support team was patient and knowledgeable. We truly appreciate your recommendation!
Great customer service
Great customer service. Fast response and helpful advice to fix thing.
16 de março de 2026
Opinião espontânea
Resposta da TIGERSECU
Hi Joe, thank you for your kind feedback! We’re glad our team could respond quickly and provide helpful guidance. We’re always here if you need anything!
Excellent customer support with existing system in a newly purchased home.
I bought a home with an existing Tigersecu DVR and 4 cameras. I had several problems figuring out the system and getting it running properly. I ended up needing two new power adapters and some help with configuration. The support team member I worked with (May) was outstanding! I chose to communicate via email and her responses and directions were very clear and accurate. This is a good company with highly trained staff. Many thanks.
13 de março de 2026
Opinião espontânea
Resposta da TIGERSECU
Hi Paul, thank you for sharing your experience! We’re glad May was able to help you get everything set up smoothly in your new home. Your kind words mean a lot to us. If you need anything in the future, we’re always here to help!
Tiger customer forever.
I have been a Tiger customer for well. I'd say roughly 25, maybe 30 years. I've had nothing but great experiences. A great company with a good background in customer support. Their warranty is far supreme to anyone. They repaired my machine at no cost. What company does that Tiger Secure. I have referred and sent many people to their doorstep because I trust them. And they are trustworthy.
11 de março de 2026
Opinião espontânea
Resposta da TIGERSECU
Hi Leo, thank you so much for your incredible support! We truly appreciate your trust and your referrals—it means a lot to us. We’re glad we could help and will continue doing our best to provide reliable products and service.
Top notch service
Excellent products and customer service! I've purchased two DVR boxes and just had my first technical error 5 years later. Support helped me get back up in no time (thank you May!). Turns out I just needed to update the firmware.
3 de março de 2026
Opinião espontânea
Resposta da TIGERSECU
Hi Candice, thank you for the wonderful feedback! We're glad to hear your system has been running strong for years and that May was able to help you quickly resolve the issue. We truly appreciate your continued support!
great security system DVR and excellent…
great security system DVR and excellent customer service
26 de fevereiro de 2026
Opinião espontânea
Resposta da TIGERSECU
Hi Mitch, thank you for the fantastic review! We're glad you're enjoying the DVR and our customer service. We truly appreciate your support!
I appreciate your service
I appreciate your support. Great customer service as well.
24 de fevereiro de 2026
Opinião espontânea
Resposta da TIGERSECU
Hi Stallah, thank you for your kind words! We’re glad we could assist you and truly appreciate your support. If you ever need anything, we’re here to help!
Great customer service
Great customer service. Very polite, easy to work with and made sure any issues were resolved. Responded with a call back in a timely manner. Product works great also!
16 de fevereiro de 2026
Opinião espontânea
Resposta da TIGERSECU
Hi Michael，thank you for the wonderful feedback! We’re glad our team could assist you promptly and make sure everything was resolved. It’s great to hear the product is working well too. We truly appreciate your support!
Did Not Honor The Warranty
Ordered a 16 channel DVR with a factory installed 4TB HDD and a 2 year warranty. After one year the HDD failed. Manufacturer would not honor the warranty and claimed the factory installed HDD only has a year warranty. Had to involve Amazon to settle the deceptive advertising on their website that offers a two year warranty with no exceptions stated. Update: The Amazon Warranty Support Team has reviewed all the documentation/evidence provided and supports my position. Amazon will refund the full purchase price. It appears, after the purchase was made, the seller decided to exclude certain factory furnished and installed internal components from the two year warranty advertised without reflecting this in their product advertising.
11 de fevereiro de 2026
Opinião espontânea
Resposta da TIGERSECU
Hello Gerard, we’re sorry to hear about your experience and truly understand how frustrating a hard drive failure can be — especially when it happens sooner than expected.
Our DVR systems carry a two-year warranty on the recorder itself, while internal hard drives and certain accessories are covered under a one-year manufacturer warranty. We recognize that warranty structures can sometimes be misunderstood, and we appreciate the opportunity to clarify this for our customers.
Our goal has always been to provide transparent support policies and responsive service. We regret that this situation left you feeling otherwise. If there’s anything further we can review or assist with, we’re always open to continuing the conversation.
Thank you for your feedback — it helps us improve how we communicate with our customers.
great Tech supp people.
Tech supp. was very helpful, professional, knowledgeable and very attentive too.
thank you Tech support was a lady btw.
20 de janeiro de 2026
Opinião espontânea
Resposta da TIGERSECU
Hi JJ, thank you for the wonderful feedback! We're glad to hear our support team was helpful, professional, and attentive. We’ll be sure to pass your kind words along to her. We're always here if you need anything!
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