TileBar Opiniões 8827

TrustScore: 3.5 em 5

3,7

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

My wife ordered 36 boxes of flooring tile, half beige and half grey, for a checkerboard pattern. It took a month for the boxes to be delivered on a pallet. As our contractor got toward the end of th... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I recently used TileBar for a home renovation project in the U.S., and I was really impressed with the variety and quality of their tile options. The designs are modern and stylish, and it made it eas... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Great sales representative, good prices but the absolute worst shipping/packaging department. Every box had broken open where taped. Thinnest cheap tape available. Spoke with sales representative... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I am shopping for a bathroom floor tile for a room with an existing bath tub surround and countertop. Ive had carpet there for far too long. The Romanesque looking existing tile i still love. Tile bar... Ver mais

Informações sobre a empresa

  1. Designer de interiores
  2. Loja de azulejos

Escrito pela empresa

TileBar is an innovative design resource dedicated to transforming spaces. With tailored, expert solutions that exceed the expectations of residential and trade clients alike, TileBar provides the most modern and inspiring tile and stone shopping experience in the industry. Through a curated product assortment, technical innovation, personalized service, and an elevated omnichannel experience, TileBar ensures that every project accomplishes a unique vision and aesthetic.

Escrito pela empresa


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

9 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Poor Customer Service

I bought 4 types of tile/lvt backed/lvt unbacked from Tile Bar. 3 of the 4 products were fine. I had a problem with the small mosaic tile with web backing. Once it hit water from the tile saw it fell apart. I called customer service and was told that "the team" would need to review it and they would call me the next day. I filled out a customer service experience survey and still nothing. Eveything was fine until it wasn't. Problems don't just go away.

10 de fevereiro de 2025
Opinião espontânea
logótipo da TileBar

Resposta da TileBar

Hi Eric,
We apologize your recent shopping experience was not great and appreciate you bringing this to our attention. Our team would certainly like to improve your experience with us. Your concerns have been escalated and we will be reaching out privately. Please keep an eye on your inbox.

Classificada 5 em 5 estrelas

I needed tile for our backsplash that I…

I needed tile for our backsplash that I ordered 4 yrs. ago. I called you found the order & had the tile. Shipped it the next day. The lady I spoke with was so kind & had no issues looking up old order or checking stock.

22 de abril de 2025
logótipo da TileBar

Resposta da TileBar

Hi Judy,
We appreciate you taking the time to write such a fantastic review. We are committed to consistently exceeding your expectations.

Classificada 5 em 5 estrelas

I ordered tile

I ordered tile, grout and trim for the edges for a kitchen backsplash. Kasia was wonderful to work with and very helpful. The tile came so well packed and everything was in good condition. Very happy with everything and if I ever do something like this again I will definitely look at TileBar first.

18 de abril de 2025
logótipo da TileBar

Resposta da TileBar

Hi Conni,
Your glowing review means the world to us. Your positive feedback about our services fills us with joy. Thank you for being part of the Tilebar family.

Classificada 5 em 5 estrelas

Excellent Customer Service

My order of tile was delivered with one box that had been dropped and shattered by the delivery carrier. I made a challenging request to Tilebar to have replacements in my hand for install two days later, and they met the challenge! Tile was successfully installed and looks beautiful!

16 de janeiro de 2025
logótipo da TileBar

Resposta da TileBar

Hi James,
Your glowing review means the world to us. Your positive feedback about our services fills us with joy. Thank you for being part of the Tilebar family.

Classificada 5 em 5 estrelas

Excellent quality tile and quick…

Excellent quality tile and quick shipping! Would definitely order from TileBar again.

1 de abril de 2025
logótipo da TileBar

Resposta da TileBar

Hi Heather,
Thanks for the fantastic review! It’s been a pleasure working with you, and we’re excited to keep delivering the best for your business.

Classificada 5 em 5 estrelas

Beautiful products

Beautiful products! Ordering is simple. The website calculators are helpful, and getting the samples couldn't be easier. Everything arrived well packed and there doesn't appear to be any breakage. I won't know for sure until the project is completed later in the summer, but it was all on a pallet and neatly stacked. This is my second project using TileBar and the first experience was so good, I didn't even look elsewhere.

26 de março de 2025
logótipo da TileBar

Resposta da TileBar

Hi Donna,
We truly appreciate your generous compliments! It makes us happy to hear that our services have met your expectations. We appreciate you being a loyal customer.

Classificada 5 em 5 estrelas

All tiles intact

My order arrived as anticipated with all of the tiles intact

1 de abril de 2025
logótipo da TileBar

Resposta da TileBar

Hi,
We appreciate you taking the time to write such a fantastic review. We are committed to consistently exceeding your expectations.

Classificada 5 em 5 estrelas

We were missing two boxes of tiles from…

We were missing two boxes of tiles from our order and Tile Bar expeditated the missing tiles to our home. It took 5 days and was able to get our project done within a reasonable time that worked for our tiler.

4 de abril de 2025
logótipo da TileBar

Resposta da TileBar

Hi teena,
We appreciate you taking the time to write such a fantastic review. We are committed to consistently exceeding your expectations.

Classificada 5 em 5 estrelas

High quality

Initially, I felt like it was going to be a gamble to buy something like tile online. Ultimately, the decision paid off! I ordered at least 20 samples before we found the perfect tile. It was also one of the more expensive 24 x 48 specialty tiles, but after reading all the great reviews, we moved forward with it. During the order process, they make sure you know the expectations of where they are able to deliver and whether or not you'll need to be present to accept the delivery. After ordering, it's very convenient to contact customer service and ask questions. Our tile was delivered on a pallet and fortunately we have a tractor with forks. The large, delicate, expensive tiles were packed meticulously and arrived in perfect condition. The tile, as well as the ordering and customer service experiences, exceeded my expectations and I highly recommend TileBar.

18 de fevereiro de 2025
logótipo da TileBar

Resposta da TileBar

Hi Jessica,
Your favorable feedback is much appreciated. Customers like you are the reason we love what we do. Thank you for being part of the Tilebar family.

Classificada 5 em 5 estrelas

A great company!!!!

Amazing service. The tiles offered are simply beautiful, modern, new, just wonderful.

27 de janeiro de 2025
logótipo da TileBar

Resposta da TileBar

Hi Gwendolyn,
Thanks for the fantastic review! It’s been a pleasure working with you, and we’re excited to keep delivering the best for your business.

Classificada 5 em 5 estrelas

Great customer service

I was very nervous about shipping the tiles 1200 miles, but they arrived within one week, carefully packed and just as beautiful as we had hoped.

10 de abril de 2025
logótipo da TileBar

Resposta da TileBar

Hi Maureen,
Your glowing review means the world to us. Your positive feedback about our services fills us with joy. Thank you for being part of the Tilebar family.

Classificada 5 em 5 estrelas

Tile was shipped and delivered fast.

Tile was shipped and delivered fast. Shipping company damaged a fre tiles and Tile bar expedited the replacement tiles immediately. Great customer service.

20 de fevereiro de 2025
logótipo da TileBar

Resposta da TileBar

Hi Allan,
Thank you for your recent review! Your happiness with our services fills us with joy. You are greatly appreciated as a client.

Classificada 5 em 5 estrelas

Great experience

Tile bar has an amazing collection of tiles to choose from. We ordered the samples, found the perfect one and our order arrived very quickly. The contractor commented on the quality and ease of installation. So happy with it all.

26 de fevereiro de 2025
logótipo da TileBar

Resposta da TileBar

Hi Beth,
Thank you for your recent review! Your happiness with our tiles fills us with joy. You are greatly appreciated as a client.

Classificada 5 em 5 estrelas

Tile Bar is my new GO-TO Tile store

Tile Bar is my new GO-TO Tile store. Excellent service. Some tiles were broken on delivery, but they were quick to replace or refund.

7 de março de 2025
logótipo da TileBar

Resposta da TileBar

Hi Carolyn,
We truly appreciate your generous compliments! It makes us happy to hear that our services have met your expectations. We appreciate you being a loyal customer.

Classificada 5 em 5 estrelas

Love the tile

Love the tile. I also had very good experience w/customer service.
Everyone that walks in my kitchen raves about how beautiful the tile is.
Thank you for everything.

18 de novembro de 2024
logótipo da TileBar

Resposta da TileBar

Hi Beth,
We truly appreciate your positive feedback! It’s clients like you who make our work so rewarding. Thank you for being a valued client.

Classificada 2 em 5 estrelas

The tiles were sent the wrong addres

The tiles were sent the wrong address. I had to email the company for them to resend the tile twice for two orders and when they arrived, a number of them were broken, but I wasn’t about to deal with them sending them to the wrong location for a third time the product is nice, but the right hand doesn’t know what the left hand is doing

20 de dezembro de 2024
logótipo da TileBar

Resposta da TileBar

Hi Mary,

We apologize your recent shopping experience was not great and appreciate you bringing this to our attention. Our team would certainly like to improve your experience with us. Your concerns have been escalated and we will be reaching out privately. Please keep an eye on your inbox.

Classificada 5 em 5 estrelas

Rich was very responsive and helpful…

Rich was very responsive and helpful throughout the process.

3 de abril de 2025
logótipo da TileBar

Resposta da TileBar

Hi Jessica,
Your glowing review means the world to us. Your positive feedback about our services fills us with joy. Thank you for being part of the Tilebar family.

Classificada 4 em 5 estrelas

Kitchen Backsplash Tiles

I ordered backsplash tiles for my kitchen through Tile Bar after receiving several different samples. The tiles were the perfect color. They even replaced a box of tiles that arrived damaged. My only negative was the high shipping cost.

28 de março de 2025
logótipo da TileBar

Resposta da TileBar

Hi,
We appreciate you taking the time to write such a fantastic review. We are committed to consistently exceeding your expectations, and look to improve overall.

Classificada 1 em 5 estrelas

I’ve recently received nice samples but…

I’ve recently received nice samples but needed a few more to make a decision on my kitchen backsplash . Unfortunately the wrong tiles were shipped to me so I spoke to someone else who was very rude and did not actually send me the correct tiles I needed . The tiles were $34.99 a square foot . I asked if she could send me 4 because the previous customer service agent said she could but she sent me the wrong ones . The girl I last spoke with was rude and snarky and never sent me the tiles so I ordered them from somewhere else .

1 de abril de 2025
logótipo da TileBar

Resposta da TileBar

Hi Amy, We apologize for your negative shopping experience while purchasing with us. We thank you for your feedback and appreciate you bringing this to our attention. Our team is currently looking into this, and we will be reaching out to you privately to discuss this matter. Please keep an eye on your inbox.

Classificada 5 em 5 estrelas

Beautiful tile

Beautiful tile, great customer service! 5 stars.

10 de abril de 2025
logótipo da TileBar

Resposta da TileBar

Hi Lesley, Your glowing review means the world to us. Your positive feedback about our tile and service fills us with joy. Thank you for being part of the TileBar family.

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