Tile Doctor Ltd Opiniões 

2125
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Mick completely stripped our terracotta tiled kitchen floor, filled some cracks and made it look shiny and new again. Better than we could have ever imagined. Communication is as outstanding as his... Ver mais

Classificada 5 em 5 estrelas

Never used this company before but would definitely use them again and pass info to friends and family. Work completed was amazing. Our flooring looked brand new, after work completed. So happy with... Ver mais

Classificada 5 em 5 estrelas

Chris has done a truly fantastic job rejuvenating the 400-year-old slate floor at our cottage. What was once very tired and worn now looks absolutely beautiful while still retaining all of its age, ch... Ver mais

Classificada 5 em 5 estrelas

Spencer did a great job cleaning the wall and floor tiles and grout in our ensuite shower room. He recoloured the grout and everything looks as good as new. Definitely recommend Spencer.

Informações sobre a empresa

  1. Fornecedor de produtos de limpeza

Escrito pela empresa

Tile and Stone cleaning, Stone Sealing and Grout Cleaning is what we do for a living and over the years we have developed the experience, resources and specialist products to be able to resolve your problem.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(2125)

239 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Dont trust them.

Purchased several products after spending hours doing research. Cleaners are decent stuff. Sealers are no good. Contact support with images of sealer leaving wet looking patches, only to be told to buy a more expensive product to absorbed the patches.

Update. Regardless of the gaslighting response. Product was added in 2 applications over a 48 hour period. 1st application no issues. Second application patchy despite even coat with excess removed immediately. Plastic sheets added 7 days later for decorating purposes and made no difference to the floor at all. There is bad feedback online with negative responses already. Not honest at all.

2 de fevereiro de 2025
logótipo da Tile Doctor Ltd

Resposta da Tile Doctor Ltd

Hi Shaun, I'm sorry you feel that way about us, but like I said on the email we replied to. You cant leave this particular sealer on the stone several hours before you polish off the excess, its needs to be polished off within 10 minutes ( on average ) once the sealer has been applied its says this on the back of the Tin as it will sticky or Patchy or even both and also you cant cover stone with a plastic sheet ( as per your photo you sent over ) as this will make the Stone Sweat. Stone needs to breathe at all times. The product I mentioned you buy was to help with the sealer readjusting from the patchiness, I thought that was a better answer and a quicker fix that having to strip it all off and start again.
I'm sorry if you didn't like my response to your email, but there are guidelines to follow which if you dont adhere to are going to give you a poor result like what has happened here, is that our fault ? or yours ?
Regards Russell at Tile Doctor
Added. Your best calling us on 0345 512 0122, nobody is Gaslighting you, you made a complaint, I asked questions, you replied, I answered the email, this was about 9 months ago, haven’t heard back from you since then, but you have added more detail on this last email that wasn’t on your first lot of emails. sSo I’m a bit confused as to your recent response, but rather email each other a proper phone call would be better to see why your still having issues.
Regards Russ

Classificada 5 em 5 estrelas

I had considered replacing my en-suite…

I had considered replacing my en-suite shower which was looking its age. Steve did a great job refurbishing the entire unit including the replacement of tired and, in places, moulding grout. Fully satisfied with the result.

16 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Professional and meticulous. Tiles revived!

From our very first enquiry regarding a deep clean of our hallway tiles, Steve made everything very easy. He was thoroughly professional, attentive to detail and carried out a great job. He has revived our tired tiles and also offered great tips regarding after care. Absolutely recommend!

22 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Matthew was extremely professional

Matthew was extremely professional. His communication was excellent and he did exactly what he said he was going to do. He was fastidious in his efforts to get a perfect result for the tiles in our Church. We are delighted with the outcome and would highly recommend Matthew.

16 de janeiro de 2026
Classificada 5 em 5 estrelas

Fantastic job

Fantastic job, took a pride in their work - wouldn’t hesitate to recommend Chris and Zak, not only did they beautifully restore our Victorian hallway, they recreated a perfect match in a small lobby area where the old tiles were completely missing. The transition sections into 5 doorways which were missing were also perfectly matched to the original. We are absolutely delighted with the job it looks fabulous.

22 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Ensuite bathroom transformed

I would have no hesitation in recommending Kevin and Tile Doctor to friends and family.
He completed an extremely professional transformation of our ensuite bathroom.
Kevin always arrived on time and always explained exactly what he was doing.
He is also a very clean worker and everything was left spotless when he had finished for the day.
I will definitely be contacting him for any further "tile doctoring" needs.....

13 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Perfect. ☆ THANK YOU ☆

The work was carried out exactly as described, the results were perfect, the advise on how to manage the cleaning in the future was also professional.

15 de janeiro de 2026
Classificada 1 em 5 estrelas

Order not received & no reply from Tile Doctor

Recently, I ordered three products from Tile Doctor (a pre-treatment spray, grout colorant, and some tools to get the job done). The website specifies that any order placed before 1 p.m. will be delivered the next working day. Two weeks later, none of the products had arrived. Furthermore, Tile Doctor never sent an order confirmation.
I contacted their customer service via email on two occasions and asked when the order would be delivered, unfortunately, I haven’t received any reply. As a result, I tried a product from another company—Smartseal. Their product, called Grout Magic, was sent promptly and did a great job. Thanks to PayPal, I also received a full refund from Tile Doctor on the same day I made a claim.

8 de dezembro de 2025
Opinião espontânea
logótipo da Tile Doctor Ltd

Resposta da Tile Doctor Ltd

We have asked Trust Pilot to take this complaint down.
As you have not bought anything from us, your name does not exist on our system, we think you are another company trying to disrespect our good name, anyone knows anything about dealing with PayPal will know that a customer never gets a refund on the same day, a case has to be put to the vendor first and if PayPal Rule in your favour then they will send you your refund, but this can take several days.
Regards Russell at Tile Doctor

Classificada 5 em 5 estrelas

Amazing difference

Our kitchen floor was in a seriously bad way and we didn’t know where to begin to sort it out. After Barry’s work, it looks fantastic - the difference is unbelievable and the tiles and grout look beautiful. In fact, it looks like a brand new floor. Barry’s tiling experience definitely helped with what wasn’t a run-of-the-mill problem to solve.

Barry and his team were really helpful throughout the process. They dealt with our many questions about the tiles and offered gentle suggestions. They were very good at taking care of the house/carpet as they moved equipment around and we appreciated their help with clearing the kitchen. When the work showed there was another issue that needed to be sorted out (which explained a lot), Barry pulled out the stops so it could be done as one job, although I think this made his Christmas week busier than it should have been. We also really appreciated the work being completed before Christmas and this flexibility from Barry and his team. Customer service from head office was also good.

Thank you, Barry.

9 de dezembro de 2025
Classificada 5 em 5 estrelas

Tom was excellent - highly recommended

Tom came to remove some mastic from our porcelain tiles after a glass room installation. He was absolutely brilliant! Went over and above what we expected him to do and came to sort it out very quickly for us before Christmas. Can't recommend him enough!

22 de dezembro de 2025
Classificada 5 em 5 estrelas

Removed large red wine stain Portuguese limestone fireplace

Steve was very good at communicating and Tile Doctor as a company were also very good at letting me know what was happening. We had spilled red wine on our Portuguese limestone fireplace. So it was a large area with splashes too. Steve was brilliant and cleaned the whole fireplace and then sealed it for us. It looks as good as new now. Don’t be put off by the quote - it can seem a little expensive but get what you pay for - quality job and my fireplace was in safe hands. Thank you Steve - I have already recommended you to a friend.

12 de dezembro de 2025
Classificada 5 em 5 estrelas

Great result

Tile Doctor were helpful all the way through the process, our oyster slate floor looks amazing. Chris did a great job. Thank you 🤩

12 de dezembro de 2025

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