Timothy Oulton UK Opiniões 1463

We looked through a number of shops in an attempt to furnish our flat in London. The craftsmanship and quality of the furniture at Timothy Oulton really appealed to us. The service we received from Keelin was exceptional and her guidance and patience helped make the experience one we will fondly remember as we furnish our home. Thank you!

Exceptional service from Keelin throughout the entire chair selection process. She was thoughtful, patient, and meticulous at every stage—taking detailed measurements, providing helpful renderings, and carefully considering the proportions and requirements of my space. Her guidance made what was proving to be a difficult decision feel clear and well supported. A genuinely high level of service and attention to detail.

It was an excellent, thoroughly enjoyable showroom experience on Kings Rd - I have long admired the story and vision behind Timothy Oulton and it did not disappoint. Rachel was a true brand ambassador - loved hearing about the attributes and aesthetics for each design. Highly recommend.

Very helpful and friendly service and spent time to talk and advise me through the purchase.

Just visiting the beautiful and quirky showroom on Tottenham Court Road was an absolute delight. The items on show are top notch quality but also fabulous and often unique creative design. The Saddle Chair and Footstool is not just sculpturally impressive, it is wonderfully comfortable. I really hope we end up buying one, as on this visit I just took home a couple of lambskin bolster cushions which convert any straight backed chair or chesterfield into the ultimate in lumbar support!

We had seen a few Timothy Oulton items in Guildford Barker and Stonehouse but it is much more exciting and inspiring to see them in the showroom. Keelin O’Shea was particularly helpful and informative and made us feel like welcome guests rather than ordinary shoppers and sent us images of our prospective purchases in different layouts. I particularly enjoyed being brought a tray of tea in the royal china whilst trying out a particularly comfortable sofa. I’m wondering whether if I visit the bigger showroom in Chelsea, will there be cake ?🤣!

I was very impressed by this beautiful showroom. We were assisted by Sam, who was very knowledgeable, and could answer any questions I had. He was happy to let us wander round, with just the right level of helpfulness. The whole process of ordering was straightforward, despite there being plenty of choices of leather and finishes.

Glorious shop, super stylish, fun and different. Sam looked after us extremely well and was very helpful, efficient, charming and knowledgeable

Chloe and Rachel very helpful on the call with recommendations and just very lovely people.

Outstanding service from Sam, nothing too much trouble and great help with choices. Truly fantastic experience all round.

We were helped by Sam who was patient and most helpful but not at all pushy giving us time to make a considered decision, this made our experience shopping at Timothy Oulton a great one.

Where to start. What an incredible and inspiring showroom at Tottenham Court Road. So much to look at. The staff are all so friendly and knowledgeable of the products. Special thanks to Keelin for sorting out our purchases and going the extra mile to arrange our deliveries. Timothy Oulton products are top quality and so unique. We will be calling in store again soon. Thanks again for your help Keelin.

Fantastic store with some very interesting and obscure pieces that you wouldn't find in most furniture shops. The staff were fantastic; we were offered drinks while browsing, which made the experience relaxed and enjoyable rather than rushed. The sofa selection was very good and I ended up purchasing one for my new house. I would thoroughly recommend visiting them and can't thank the staff enough.

It was a pleasure dealing with Sam. Even though I’m based in Canada, the whole process was handled very smoothly. He was professional, responsive, and very attentive throughout, making sure everything was taken care of. His communication was clear and thoughtful, and I really appreciated his support. A very positive experience overall, and I would definitely be happy to work with him again.

Great products and service from Sam as always at TO Bluebird building London. We have multiple pieces from TO over the years and everyone has been fantastic and still look as new.

Olivia was wonderful in every aspect. She kept me informed at every stage whilst sorting out my issue and I can't thank her enough. She sent our replacement with a lovely hand written card which was a lovely touch.

Very helpful and efficient

Just LOVE the uniqueness of Timothy Oulten furniture and Rachael and Sam we’re a pleasure to deal with.

Simply sublime sums up this store! :) alongside Keelin’s exemplary customer service you will no doubt find your next masterpiece! It was such a pleasure to stumble across this awe inspiring majestical store! Our heartfelt thanks to you Timothy & team!

Where do I start? We were mis-sold a fabric quality by the Timothy Oulton distributor in ANZ, which faded badly within 18 months. We had spent over £8000 on a fabulous new Nest sofa and which now looked like a 15 year-old badly worn piece in a student house! To be fair, we didn't notice the full extent until the sofa was unpacked after a 3 month shipment across the world back to London. On our return to the UK we went to discuss the issue at the TO flagship store in King's Road. The store manager, Chloe, was amazing. She listened fully, she understood the situation quickly, saying that Timothy Oulten would take full responsibility, and would re-cover the sofa at no cost. The original fabric should never have been sold to us, due to the intense sunlight in ANZ, so the fading would always occur. As a result, we were recommended an alternative fabric. It will arrive in 3 months.

So, we are full brand advocates once more! TO need to sharpen up on how they train their international distributors, but for us, the service and customer experience in the King's Road London store was amazing.

5 stars to Chloe!

Really Good service from Sam