I went to Timpson High Street Hounslow and I found Tony Ford and his colleague Raj exceptionaly courteous skilled and knowledgeable. I am very grateful to both if you and recommend this particular bra... Ver mais
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Leia as opiniões dos outros
I have recently visited the Timpson store in Sainsbury’s in Hinckley. I received outstanding customer service from a young man named Jake that served me on two separate occasions. He not only carried... Ver mais
Utter daylight robbery. I was a little shocked to be charged £19.95 for a replacement key fob battery. I was stuck and had no choice, upon returning home and looking on Amazon I could have purchased 4... Ver mais
A empresa respondeu
Review for Timpson c/o Tesco Extra Hull I attempted to cut a particular key three times! Two times they tried to use keys in stock which were not right third time decided to order a key which eventua... Ver mais
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Informações sobre a empresa
Escrito pela empresa
House Signs, Zippo Lighters, Shoe Care, Personalised Gifts and more from the name you can trust! - timpson.co.uk - Over 500 shops in the UK offering House Signs, Zippos, Shoe Care, Key Cutting, Personalised Engraving, Watch and Shoe repairs.
Informações de contacto
Estados Unidos da América
- customer.support@timpson.com
- www.timpson.co.uk
3,4
Aceitável
10 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 99% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent service
Visited Timpson Runcorn earlier today. The service by Steve was fantastic. Fast, efficient and very helpful
Will definitely return in the future
8 de agosto de 2026
Opinião espontânea
Resposta da Timpson
Thank you for taking the time to share your lovely feedback.
We’re delighted to hear that Steve at our Runcorn branch provided such fantastic service and was fast, efficient and helpful during your visit.
We’ll be sure to pass your kind words on to Steve and his Area Team, who will be pleased to know how much his excellent customer service was appreciated.
Thank you again for your feedback, and we look forward to welcoming you back in the future.
Terrible
The second hand of my Tissot watch was jumping and still working properly when I went to York Monks Cross Timpson in Sainsbury and changed the battery. Andy told me to collect the watch in 20 minutes. When I returned, my watch crown and stem were separated and the back cover was opened. Andy quoted me £100 for repair. My watch was still moving when I dropped it off. Andy kept asserting I had to change the battery because the watch had already stopped working. Totally ridiculous and irresponsible.
7 de agosto de 2026
Opinião espontânea
Resposta da Timpson
We’re sorry to hear about the issues you experienced with your Tissot watch.
We understand how concerning it must be to receive your watch back in a different condition from when you left it with us, particularly as you say it was still working when you handed it in.
Please contact our Customer Care team at customer.support@timpson.com with your details and information about the branch visit, so we can look into what happened and investigate this further.
Exceptional service
Chris Spadger who works for Timpsons in High Wycombe store Morrisons (store 1813), is an exceptional, friendly, knowledgeable, highly experienced and professional in everything he does. He remembers his customer and their issues. He is very meticulous in his work. Even the breakdown services refer to him for advice.
He has been working there for 14 years and I highly recommend him for promotion. Don’t lose such a highly professional they are hard to find and gives Timpsons a respectable name.
Cos
5 de agosto de 2026
Opinião espontânea
Resposta da Timpson
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear about the exceptional service you have received from Chris at our High Wycombe Morrisons branch. It is fantastic to know that he is friendly, knowledgeable, experienced, and always takes the time to provide such a high standard of service to his customers.
We will make sure your kind words are passed on to Chris and his Area Team, who will be delighted to hear how much his dedication and professionalism are appreciated.
Thank you again for your kind recommendation and for taking the time to recognise Chris’s hard work.
I visited the Basingstoke store today…
I visited the Basingstoke store today and spoke with a super helpful friendly professional young man named Josh.
My problem was my copy Chub key, which was probably quite old, was no longer working as well as the master Chub key, he fixed this for me spending time and seeking advice and did it all goodwill , I have been using Timpsons for a long time and will continue to do so thank you Josh :)
5 de agosto de 2026
Opinião espontânea
Resposta da Timpson
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear about the excellent service you received from Josh at our Basingstoke branch. It's fantastic to know that he took the time to resolve the issue with your Chubb key and went the extra mile to help.
We will be sure to pass your kind words on to Josh and his Area Team, who will be delighted to hear how much his efforts were appreciated.
Fantastic Service at Wetherby.
Shout out to Paul "Monkey" in the Wetherby Store.
I left my daughters pair of specialist orthotic shoes with him to send off to the central warehouse for repair. The zips around the shoes are curved around the toe area, and one of them had started to come away from the material. We weren't sure if they could be fixed.
Paul felt that, as the zip was curved, if he sent the shoes off to the central warehouse to be fixed that they would not be able to help, so he very kindly fixed by hand sewing. This will help us get much more use out of them before my daughter inevitably needs new orthotics moulded & will then need the next size of shoe.
To top it off, Paul was so generous & refused to take any payment for his work.
I would recommend this store every time!
30 de julho de 2026
Opinião espontânea
Resposta da Timpson
Thank you so much for taking the time to share your wonderful feedback.
We are delighted to hear about the exceptional service you received from Paul at our Wetherby branch. It's fantastic to know that he took the time to carefully repair your daughter's specialist orthotic shoes by hand, ensuring they could continue to be used, and that his kindness and generosity made such a positive difference.
We will be sure to pass your lovely comments on to Paul and his Area Team, who will be delighted to hear how much his care and dedication were appreciated.
Great Customer Service!
I went to my local Timpsons at Brookwood, Surrey to have my watch battery changed, To my surprise, Grant not only changed the battery, he went over and above in that he stripped and cleaned the inside of the watch as there was some moisture in it. As well as this he polished the glass and removed the scratches. That is what I call great customer service! One very happy customer!!
5 de agosto de 2026
Opinião espontânea
Resposta da Timpson
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear about the excellent service you received from Grant at our Brookwood branch. It's fantastic to know that he went above and beyond by cleaning the inside of your watch, polishing the glass, removing the scratches, and replacing the battery.
We will make sure your kind words are passed on to Grant and his Area Team, who will be thrilled to hear how much his efforts were appreciated.
Rip off - wanted £54.95 for a watch battery
Rip off Battery prices
5 de agosto de 2026
Opinião espontânea
Resposta da Timpson
Thank you for your feedback. We're sorry to hear that you were disappointed with the price of our watch battery replacement service.
If you'd like us to look into this further, please contact our Customer Care team at customer.support@timpson.com
Great experience at East Prescot Road
I visited the store in East prescot road ( Sainsburys).
I was greeted warmly by Lee who understood that I needed, a new watch battery and discussed my options/add ons.
He quickly fitted the battery and I was on my way.
I found Lee was knowledgeable, professional and approachable and I will definitely go there again.
In the service industry you only get one chance to impress and Lee certainly hit the mark!
Many Thanks Mark
31 de julho de 2026
Opinião espontânea
Resposta da Timpson
Thank you for taking the time to share your wonderful feedback.
We're delighted to hear about the excellent service you received from Lee at our East Prescot Road branch. It's great to know that he provided a warm welcome, explained your options clearly, and delivered such knowledgeable and professional service.
We'll be sure to pass your kind words on to Lee and his Area Team, who will be delighted to hear how much their efforts are appreciated.
Watch returned damaged
My wife took my beloved, mint condition chronograph watch to their Meadowhead branch in Sheffield for the simple task of fitting a new battery. Upon returning the watch to me I noticed that the rear case back is now badly gouge and the actual case itself also has a deep gouge which is unrepairable. I cannot believe the level of incompetence from the idiot that undertook the repair.
4 de agosto de 2026
Opinião espontânea
Resposta da Timpson
We're very sorry to hear about the condition your watch was returned in and understand how disappointing this must have been, especially as it was a much-loved watch.
We would like the opportunity to look into this further for you. Please contact our Customer Care team at customer.support@timpson.com
Dean at Cribbs Causeway in Bristol was…
Dean at Cribbs Causeway in Bristol was absolutely brilliant. He was so friendly and helpful. I initially spoke to Dean on the phone enquiring about the laser engraving and he was a huge help. We came to the branch and met him in person and he was absolutely lovely - he went above and beyond and provided such a fantastic service. A credit to Timpsons. Thank you Dean
4 de agosto de 2026
Opinião espontânea
Resposta da Timpson
Thank you for taking the time to share your lovely feedback.
We're delighted to hear about the fantastic service you received from Dean at our Cribbs Causeway branch. It's wonderful to know that he was friendly, helpful, and went above and beyond to assist you with your laser engraving enquiry.
We will make sure your kind words are passed on to Dean and his Area Team, who will be delighted to hear how much his efforts were appreciated.
Wildly overpriced battery replacement
This is feedback rather than a complaint. I went into my local Timpsons today to get a watch battery replaced. It's not an expensive watch or anything complicated. The lady was very polite and helpful but quoted nearly £20 for a lifetime battery! I was expecting to pay about £5. It would be cheaper for me to buy a new watch than pay that amount. I've just purchased 2 batteries on Ebay for £2.99 with delivery and will be replacing it myself. The staff member was very nice but that quote was ridiculous.
4 de agosto de 2026
Opinião espontânea
Resposta da Timpson
Thank you for taking the time to share your feedback.
We're sorry to hear that you were disappointed with the price quoted for your watch battery replacement. We appreciate your comments and understand that pricing expectations can vary.
If you would like us to look into this further, please contact our Customer Care team at customer.support@timpson.com
My favourite dress came back looking…
My favourite dress came back looking like new and the customer service is really excellent. This was at Tesco in Broadstairs. I'm taking all my dry cleaning there in future. Pretty good on car key batteries too!
4 de agosto de 2026
Opinião espontânea
Resposta da Timpson
Thank you for taking the time to share your lovely feedback.
We're delighted to hear that your favourite dress came back looking like new and that you received excellent customer service at our Broadstairs branch. It's also great to know you were pleased with the help you received with your car key battery.
We'll be sure to pass your kind words on to the team and their Area Team, who will be delighted to hear how much their efforts are appreciated.
Went to get 2 watch batteries changed…
Went to get 2 watch batteries changed and they quoted £24.95 per watch. Your having a laugh rip off merchants. Needless to say will never bother going to them for anything
3 de agosto de 2026
Opinião espontânea
Resposta da Timpson
We're sorry to hear that you were disappointed with the price quoted for your watch battery replacements.
If you'd like us to look into this further, please contact our Customer Care team at customer.support@timpson.com
Mended my IPad in 10 minutes!
Went to Sainsbury’s Timpson store in Watford to get my IPad mended. Jake sorted it out in 10 mins and now it is working fine. VERY much appreciated.
Excellent service. Thank you
3 de agosto de 2026
Opinião espontânea
Resposta da Timpson
Hi,
Thank you so much for your fantastic review!
We're delighted to hear that Jake was able to quickly sort out your iPad and get it working again. It's great to know you received such efficient and helpful service.
We'll be sure to pass your kind words on to Jake and the team.
Nathan at the Timpson in ASDA…
Nathan at the Timpson in ASDA Wolstanton is the most kind patient caring Man , he helps me with my Daughter who has Learning Disability's every time nothing is to much Trouble .
Thank you so very much Nathan your a compete star 🌟🌟
4 de julho de 2026
Opinião espontânea
Resposta da Timpson
Hi,
Thank you so much for sharing your wonderful feedback.
We're delighted to hear about the kindness, patience, and support Nathan has shown during your visits to our ASDA Wolstanton branch. It's lovely to hear that he always takes the time to help and makes such a positive difference.
We'll be sure to pass your kind words on to Nathan. Thank you again for recognising his excellent service.
Very pleased with the service from Ross
Very pleased with the service, professional cleaning,I had my Gucci watch strap cleaned, adjusted, Ross done really good job, very nice person, highly recommend,at Tesco extra redditch.thanks again ross
2 de agosto de 2026
Opinião espontânea
Resposta da Timpson
Hi,
Thank you so much for your fantastic review!
We're delighted to hear you were pleased with the service provided by Ross at our Redditch Tesco Extra branch. It's great to know he was able to clean and adjust your Gucci watch strap professionally and provide such helpful service.
We'll be sure to pass your kind words on to Ross. Thank you for your recommendation and continued support.
Timpsons bromley the glades
Very friendly and helpful.
My elderly mum needed battery for watch and we had to wait 15 mins so I left her on seat outside and popped to the other shops while she waited. He kindly brought watch out to her as I had left her with all our shopping bags. So appreciated
31 de julho de 2026
Opinião espontânea
Resposta da Timpson
Hi,
Thank you so much for your lovely review!
We're delighted to hear you received such friendly and helpful service at our Bromley Glades branch. It was a thoughtful gesture from our colleague to bring your mum's watch out to her, and we're so pleased it made your visit that little bit easier.
We'll be sure to pass your kind words on to the team. Thank you for taking the time to share your experience.
Once again fantastic service from your…
Once again fantastic service from your Ross on Wye branch.A very polite and professional lady quickly sorted my Seiko watch bracelet for me.I`ve always had superb service here and will continue to use this branch.Highly recommended!!!!!!!
31 de julho de 2026
Opinião espontânea
Resposta da Timpson
Hi,
Thank you so much for your wonderful review!
We're delighted to hear you've once again received fantastic service from our Ross-on-Wye branch. It's great to know our colleague was able to help with your Seiko watch bracelet quickly and professionally.
We'll be sure to pass your kind words on to the team. Thank you for your continued support and recommendation!
Great customer service recovery
I am writing this review based purely on my experience of Timpson's customer service following a problem that occurred while my shoes were being repaired.
Although my shoes were damaged during the repair and could not be restored, Katy from Timpson resolved the issue promptly in a professional, understanding, and empathetic manner. She arranged a full refund, enabling me to purchase a replacement pair.
While I was disappointed that my original shoes could not be saved, I was very pleased with the way my complaint was handled. Thank you, Katy, for your excellent customer service.
30 de julho de 2026
Opinião espontânea
Resposta da Timpson
Hi,
Thank you for taking the time to share your experience.
We're sorry that your shoes couldn't be restored, but we're so pleased to hear that Katy was able to resolve the issue quickly and with care. It's great to know her professionalism, understanding, and empathy helped turn a disappointing situation into a positive customer service experience.
We'll make sure your lovely feedback is passed on to Katy. Thank you again for your kind words.
Amazing Service from Malvern Timsons
Amazing Service from Malvern Timsons - Thank you
30 de julho de 2026
Opinião espontânea
Resposta da Timpson
Thank you so much for your lovely review! We're delighted to hear you received amazing service from our Malvern team. Your kind words are greatly appreciated, and we'll be sure to share your feedback with the colleagues there.
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