Too Faced Cosmetics Opiniões 

I ordered an item and it was out of stock. They shipped me the 2 free samples that were supposed to come with the order and then they had the nerve to charge me for shipping. Called them about issuing a refund twice and never received the refund. Poor customer service.
After my initial review above Too Faced contacted me via email and I provided the information they requested. They responded but never issued a refund. Such poor company policy to ship free samples without the actual product you ordered and charge you tax and shipping. Certainly the samples weren’t free. I will NEVER order from them again. POOR CUSTOMER SERVICE AND NO REGARD FOR THEIR CUSTOMERS.
On April 9, I received an email from Too Faced that they were giving me the refund I requested. They also gave me a code for $10 off my next order for the numerous contacts I made to them in order to receive the refund. The refund has now been posted to my account. I appreciate them finally resolving the problem but I will be cautious the next time I order from them.

I ordered a pallet from them and every time that they sent the pallet they sent and make up bag instead I’ve called it called I have three new make up bags no pallet they said the bin numbers matched up but they did not I’ve gotten three bags no pallet still charge for the pallet pretty irritating

Too faced are the best makeup brand by far!
I ordered to get promotional items and when they were out of stock of one they sent me an alternative full sized item!!
That’s good costumer service for you!
Their products are the best especially the hangover range! The packaging is always delicious looking!! But with no loss of quality to the actual product! I love too faced! But after today and their amazing customer service on top of that I wouldn’t go anywhere else for my cosmetics now
Xx

I absolutely LOVE TOO FACED! I feel like the bad reviews are fake. I have faithfully ordered from them about 6 months to a year and NOT ONCE have I had trouble with my order or customer service ect. I always get my order like 2 days after from placing my order, it blows my mind^.^ love the makeup. I did order 7 mascaras when they was on sale that seemed to me to not have much massacre in them, I'm assuming since they're new it's at the bottom. Since it's not dry I can't say there's nothing In it because there is. I haven't started using them yet so we'll see when I start using them. Other then that I absolutely love too Faced!!! They literally changed my makeup game for the better!!!!

Worst customer service ever! They had a promotion going on where you would receive a free stuff "Chloe" the dog and a lip gloss with a $60 order. My daughter loves this dog so I went ahead and placed an order so she would receive her dog. I chatted with the customer service rep online while placing the order. They said to go ahead and place the order and they would make sure that the promotional items were added to the order. I went ahead and placed the order and then suddenly the chat representative was no where to be found ... so I chatted with someone else and explained the situation fully. They then stated that they could no longer honor that promotion (it had been 3 minutes total since the first agent had promised to honor it). Then they offered a half ass offer and then disappeared again while chatting. Well, I received the order yesterday with no stuffed Chloe and no lipgloss ... my daughter was absolutely sobbing. I have faithfully purchased their products for YEARS ... never again :-(

Customer service awful. Returned 3 items and was only refunded for one. Takes ages to get a response from customer services and was just told I need to wait longer. All the items were in the same parcel, so why was only one of them scanned when the parcel was opened. Truly awful experience.

Purchased the Born This Way Concealer, terrible product. Showed every crease, pilled and was difficult to remove. I contacted the company via email and chat for a return shipping label. It took four days to receive the “so sorry” email however no shipping label. Two chats first to be told to expect 24-48 hours to receive the label and the second to be told it could be 7 days. How difficult is it to receive an email with a shipping label.

Update: I called the number below and had a lovely conversation with CS. I was promised a shipping label 24-48 hours. Well it has been over 48 hours and no shipping label.

I have been on live chat tonight with Jovana. What an absolute star ⭐️ She was so helpful in having an item replaced for me. This is one of the most helpful and friendly reps I have had the privilege to be in contact with. Thank you Too Faced. I will definitely be returning. A1 service

Better Than Sex mascara is a poor formula. Clumpy, flakes onto my face and eyes. Total waste of $20.00.

Never again. Tossed into the trash.

The best customer service I have experienced in the cosmetic field and almost overall! They are really efficient, friendly, generous, and comprehensive. Plus they solve the issues fast! Love them!

I spoke with a lovely lady called Stephanie on the live chat service tonight! She was absolutely fantastic and probably one of the best customer service experiences I have received. She was super friendly and helpful with her product knowledge and took her time with me guiding me through the products. Considering I was on the chat service at gone 8pm, she was very knowledgeable and provided an amazing experience. Thank you so much, Stephanie, if only all customer services operated in the same way! If I ever need any other help on the website again, I would most definitely ask to speak with her :)

Jade from the Liverpool free standing store was an absolute pleasure when serving my friend and I. She was helping my friend find what makeup and products she needed and also helped me with any questions I had.

She was very friendly and offered the best service. We will deffinately be coming back again!

Make up lover since a pre teen. I'm much older now, but still enjoy many products. BTS Mascara did not work for me. At the end of a sweltering day, I looked like a raccoon. Also wore on vow renewal day and noticed very clumpy. Just constructive feedback. Will continue to try other products.

I rarely if ever write reviews, but I feel the need to warn prospective buyers as my experience has been nothing but a hassle. I wish I would have heeded the negative reviews. I placed an order on their website May 22nd. I found it odd that I never received an order confirmation. I gave it time, but I ended up inquiring about it on May 25th. I was sent an order confirmation the next day, and I was told that I would receive a shipping confirmation when my order had shipped. I gave it more time, but after over a week of nothing, I reached out again on June 2nd. The next day I was told that my order had shipped from their warehouse on May 24th and that it had arrived at an eShopWorld Facility the afternoon of May 25th. I was also told that once it had been processed there it would be shipped to my address, and I would receive a tracking number. I gave it MORE time, and in the meantime I was able to use the order number they had given me to see the status of my order on their website. I kept checking, and every time it said it was being processed. I reached out yet AGAIN, and I was told that what I had ordered was out of stock and that they had canceled my order, but that I would be issued a full refund. On June 15th I inquired as to when I would be receiving my refund, and I was told that it would take anywhere from 7-10 business days. It's now June 25th, and I'm inquiring yet AGAIN as to where my money is.

I love too faced products! Especially their eyeshadows which are very pigmented and super blendable! Not very affordable though. Their prices are on the higher end. But that’s the only negative thing I could find. I highly recommend this company if you can afford to invest the money. You won’t be disappointed.

I had placed an order on April 23rd and waited for close to 20 days to receive it. With no sign of it in the mail, I sent the customer care an email asking for updated tracking details. I was told my order has been cancelled because they don’t ship to India ( my billing address was an Indian address ). So I told the customer care I had actually ordered the shipment for Canada.
I was told that they aren’t shipping to Canada either ( which is a lie because I saw people on Reddit posting about receiving the exact item I’d ordered )
I was offered a 30% discount on my next order. But wait. I wasn’t given a discount code for that.
I was told place an order and reply to this email and we will refund 30%.

Now how do I trust a company which can not refund me for an order they themselves cancelled ? Why would I lock more money in with them.

It’s been 1.5 months and I send an email weekly for refund and I get told I have to wait for 5-7 business days.

This is harassment

I ordered the spring mystery bundle and paid full price plus shipping only to get an email saying my order was cancelled meanwhile all over Reddit people in Canada are posting that they received their package. You can’t pick and choose who’s orders you want to honour!!!! So then I check my card and wouldn’t you know it I paid full price for the spring mystery bundle and the representative assured me it wasn’t charged..I had to show her a screen shot to prove it!!! Then they say sorry and offer me to place a new order pay full price and then email them for a discount refund lol what a joke. I will NEVER order from this company again.

I ordered the mystery bundle on April 22, 2021 and received order confirmation email. Then I didn’t not receive any further communication. I saw the credit charge charge go from posted to accepted, so I figured I would wait. I saw posts online about bundle not being shipped or shipped but partially cancelled for the same charge as the full bundle. I emailed customer service to inquire about my order and received a different reason for not receiving it yet and was asked if I want a refund. I said I want the bundle of it’s being sent and if not then I want a refund for the full amount. I have not heard back from them again still for several days. I will never purchase from Too Faced again.

Purchased a mystery bundle a month ago, and received a notification that it had shipped a few days after that. It has been sitting at their hub in Ohio since April 29th. I've contacted customer service twice now, and all I've been told is that they're "having issues with these Canadian orders, and I'll receive an update 'soon'." It's been a month and their customer service agents have no answers for their customers. If they didn't want to honour the deal, don't ship it. But to charge the customer, ship it off (with a confirmation to the customer), and then leave many hanging for almost a month is frankly disgusting. Absolutely abysmal customer service, and I will never purchase anything from this company again

Who is running this place?
On April 22nd, I took advantage of a computer error and ordered the Mystery Bundle off the Canadian site. I figured I’d either luck out and get it, or they would just cancel my order.

My payment went through but I didn’t receive any shipping information, so I emailed CS on April 28th.
April 29th, I received a response that my order had shipped and had arrived at their international hub. I was told that I would receive updated shipping information. I was happy my order went through and really looking forward to trying these products.

I heard nothing, so I emailed again on May 10th. May 11th I receive a reply again stating my package had arrived at their facility and would be processed for the second shipment.

Still no updates and I am reading other people’s tales: some of people actually receiving their order; others getting an email that their order has been cancelled after already being shipped part way, and many having their order cancelled with no notification at all. Some had their order cancelled but did not receive a refund and another received a refund for the mystery bag but not for the shipping charge. Someone else had their order cancelled but was told they can put in a different order and pay full price and then after paying they will have $10 taken off after contacting customer service (what?)

So,,,, on May 19th I emailed yet again.
May 21st I get a generic email about issues with the mystery bag being sold in Canada and am told that my order is being held at their international hub. Meanwhile, they’ve had my money this entire time and I have no idea if i’m getting my order or not.

In an industry where the competition is fierce, customer service is everything and Too Faced has completely dropped the ball!
Save yourself the headache and don’t order from their site. Personally, I won’t buy their products again.