Bought a Hyundai Tucson from Toomey, Southend earlier this week. We had met with Bradley Isaac the previous week and had decided on the age/mileage etc. Bradley was brilliant in explaining the options... Ver mais
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Met at service desk, was seen by Mia Charters. Very nice person, came across as professional and had great "people skills" even had a bit of banter! Service completed quick an d trouble free, had a co... Ver mais
I booked my car in at Toomey Motor Group Southend for a service and an infotainment system update. The service was completed as expected, but unfortunately the update couldn’t be done due to connect... Ver mais
The company is toomey hyundai motor group. Based in southend on sea Essex. & the person who look after me & my car was a person called Jamie Barrett he was very professional & new his stuff very perli... Ver mais
A empresa respondeu
Informações sobre a empresa
- Concessionário auto
- Bate-chapa
- Loja de mecânica automóvel
- Mecânica automóvel
- Concessionário de veículos motorizados
- Concessionário de carros usados
Escrito pela empresa
New and used dealer garages located in Southend, Basildon, Brentwood, and Chelmsford in Essex. Contact your local Toomey Dealerships to find out our extensive range of new and used cars along with aftersales services available.
Informações de contacto
4,8
Excelente
4 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 88% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent service
As a relatively new member of the team, Sarah was excellent, handled my booking extremely well considering that at the time, she was the only member of staff on, taking loads of calls and juggling lots of enquiries, she even raised an issue on my behalf relating to a possible paint manufacturing issue. Sarah is an asset to the MG Toomey Team ⭐️⭐️⭐️⭐️⭐️
3 de agosto de 2026
Opinião espontânea
Resposta da Toomey Motor Group
Hello Nick Tarbox,
Thank you so much for taking the time to share your wonderful experience with us! We're really glad to hear that Sarah provided excellent service, even under challenging circumstances. Your kind words mean a lot to her and we'll make sure to pass them along to our team.
Kind regards, Toomey MG Southend.
Sarah Makim was so helpful and got us…
Sarah Makim was so helpful and got us in as soon as it was possible . Followed up with a phone call to let us know updates. When our vehicle was ready she explained everything in detail what had been done and got the car ready for me to drive away .
31 de julho de 2026
Opinião espontânea
Resposta da Toomey Motor Group
Hello Karen,
I'm glad to hear that Sarah provided you with excellent service, ensuring a smooth experience from start to finish. She also took the time to keep you informed about the status of your vehicle and explained everything clearly when it was ready for pickup.
Kind regards, Toomey MG Southend.
Sarah was brilliant
Arrived very early for my appointment and was prepared for a wait but Sarah was fantastic. She arranged for my service to be carried out with no fuss and I did not have the anticipated long wait. Sarah was very professional and made sure I was kept informed. Thanks for a great service.
29 de julho de 2026
Opinião espontânea
Resposta da Toomey Motor Group
Hello Gary,
We're really glad you had a great experience! We're glad Sarah could accommodate your appointment efficiently and professionally, ensuring you didn't have to wait longer than expected. Your satisfaction is our top priority, and we appreciate your kind words about Sarah's excellent service.
Kind regards, Toomey MG Southend.
Easy to book good service
Easy to book. Sarah kept us up to date throughout the process. Good service great staff. My first experience of Toomey MG Southend, I will return.
1 de agosto de 2026
Opinião espontânea
Resposta da Toomey Motor Group
Hello AP,
Thank you for taking the time to share your positive experience with us! We're pleased to hear that our booking process was easy and Sarah kept you informed throughout. It's wonderful to know that you enjoyed our service and staff - we can't wait to welcome you back again!
Kind regards, Toomey MG Southend.
Excellent customer service.
Good customer service from start to finish. Great communication by Nathan and he demonstrated how customer service should be. Polite and professional. Thanks very much.would highly recommend Toomey Brentwood.
24 de julho de 2026
Opinião espontânea
Resposta da Toomey Motor Group
Hello Lee,
Thank you so much for taking the time to share your wonderful experience with us! We're delighted that our team, including Nathan, provided you with excellent customer service from start to finish. Your feedback means a lot to us and we'll keep working hard to ensure every interaction is just as positive!
Kind regards, Toomey Jaecoo Brentwood.
Excellent service.
I called service reception this morning with a software problem, and spoke to a very helpful girl, she got my problem sorted out by lunchtime. The mechanic who dealt with it was also first class, very knowledgeable and efficient.
Excellent service, highly recommended.
31 de julho de 2026
Opinião espontânea
Resposta da Toomey Motor Group
Hello Raymond,
I'm so happy to hear that our team was able to quickly resolve your software issue and provide you with excellent support. It's great to know that our staff were both helpful and knowledgeable in addressing your problem.
Kind regards, Toomey Chery Basildon.
I went to Toomey with my MG zs which I…
I went to Toomey with my MG zs which I purchased elsewhere it had warning lights problems I found front reception staff very professional and friendly which put me at ease they got the problems all sorted and they have created a feeling of customer loyalty as I will only go to Toomey MG in future for service and special thanks to Mia for all the help
31 de julho de 2026
Opinião espontânea
Resposta da Toomey Motor Group
Hello Tony,
We're really glad that our team's professionalism and friendliness made you feel at ease, and we're grateful for your loyalty. Thank you for recognizing Mia's exceptional help - we'll make sure to pass along your appreciation!
Kind regards, Toomey MG Basildon.
I asked for a prompt completion as I…
I asked for a prompt completion as I had unexpected travel plans and Sofia went out of her way to achieve this beyond my expectations.
31 de julho de 2026
Opinião espontânea
Resposta da Toomey Motor Group
Hello Matthew,
We're glad to hear that Sofia was able to complete your request in time, which helped you with your travel plans. We appreciate your trust in our team's ability to deliver results quickly.
Kind regards, Toomey Hyundai Basildon.
Sarah was very warm and welcoming
Sarah was very warm and welcoming. She kept me updated on each stage of the car service. I asked her a few more questions on car service and she was very knowledgeable.
29 de julho de 2026
Opinião espontânea
Resposta da Toomey Motor Group
Hello Ololade,
Thank you so much for taking the time to share your wonderful experience with us! We're so happy to hear that Sarah made you feel welcome and kept you informed throughout the process - it's exactly what we strive for in terms of customer service.
Kind regards, Toomey MG Southend.
Sarah was excellent
Sarah was excellent. She explained everything about the procedure. I really appreciated how she explained everything. Very professional, very polite and approachable. Thank you Sarah.
30 de julho de 2026
Opinião espontânea
Resposta da Toomey Motor Group
Hello Linda,
We're delighted to hear that Sarah provided a positive experience for you, explaining the procedure in a clear and professional manner. We appreciate your feedback on her excellent communication skills!
Kind regards, Toomey MG Southend.
Been to mg today for my service i was…
Been to mg today for my service i was served by mia she is nice, polite and welcoming, she is a very pleasant lady. She is a hardworker and is a wonderful staff to chat with
30 de julho de 2026
Opinião espontânea
Resposta da Toomey Motor Group
Hello Sam,
We're pleased to hear that Mia provided you with an exceptional experience! Her warm and welcoming nature has truly made a positive impact on your visit.
Kind regards, Toomey MG Basildon.
Wouldn't use this company again!
Brought a car from the Basildon branch which was faulty, after finally getting the car changed (I had to do all the work) the second car in less than a year is found to have a £1000 issue which would have been known before selling me this car and im told is something that cover as its a known fault. Emails ignored and Peugeot Customer service completely useless in getting the issue/branch issues resolved. Wish I never brought the car!!!
16 de maio de 2026
Opinião espontânea
Resposta da Toomey Motor Group
Hello Ceri,
We're sorry to hear you've had a disappointing experience with u at Toomey Peugeot. We understand how frustrating it must be to deal with issues like this, and we'll take your feedback on board to improve our processes.
Kind regards, Toomey Basildon.
Sarah was a lifesaver!
I would like to start off by saying this 5* review is for the MG garage and Sarah on the customer service desk specifically. I had a poor experience to say the least with the AA / MG breakdown service this week and Sarah was wonderful - going out of her way to be as much help as she could be, given the situation I had been put in by AA. I would have been tearing my hair out without her assistance and kind support. Sarah also made the effort to call me each day with an update until our vehicle was fixed, knowing I have a 3month old baby to be driving around.
5*s because I can't give her 10.
28 de julho de 2026
Opinião espontânea
Resposta da Toomey Motor Group
Hello Georgie Da,
I'm glad to hear that Sarah provided you with excellent support during a difficult situation. She went above and beyond to keep you updated on the status of your vehicle repair, which was especially helpful given your family's needs.
Kind regards, Toomey MG Southend.
Annual service
My car had its annual service today. I was greeted by Sofia at Toomey Basildon. Extremely pleasant young lady i was made to feel very comfortable Sofia made conversation which I really appreciated and we exchanged views on the cars. I arranged to have a courtesy car and Sofia made sure I was comfortable with the car before I drove off. Sofia is a credit to Hyundai
29 de julho de 2026
Opinião espontânea
Resposta da Toomey Motor Group
Hello Angela,
We're truly happy to hear that Sofia provided an exceptional experience, making you feel comfortable and valued throughout your annual service. We'll be sure to pass on your kind words to her, as she truly is a credit to our team!
Kind regards, Toomey Chery Basildon.
Excellent customer service
Booked my car in for its 2nd year service and Olivia on the service desk was excellent resolving my issues and ensuring my car was ready in time for me to deal with issues at home. Excellent customer service. Thank you.
28 de julho de 2026
Opinião espontânea
Resposta da Toomey Motor Group
Hello Paul,
We're glad to hear that Olivia provided excellent customer service, and we appreciate your feedback about her helping resolve your issues and getting your car serviced on time. We'll keep working hard to ensure all our customers have a positive experience with us.
Kind regards, Toomey Hyundai Southend.
Great service helpful
Great service helpful, polite and made us feel welcome
Many thanks for your help
Sarah
29 de julho de 2026
Opinião espontânea
Resposta da Toomey Motor Group
Hello Roger,
We're delighted to hear that our team provided you with a great experience! Your satisfaction is our top priority, thank you for sharing.
Kind regards, Toomey MG Southend.
Jamie in the service department was…
Jamie in the service department was great, very helpful 5 star service all the way and I even got my car washed 👍
29 de julho de 2026
Opinião espontânea
Big thank you to Mia she was ever so…
Big thank you to Mia she was ever so helpful very professional
29 de julho de 2026
Opinião espontânea
Resposta da Toomey Motor Group
Hello Michael,
We're truly happy to hear that Mia provided exceptional service, and we'll be sure to pass along your gratitude!
Kind regards, Toomey MG Basildon.
Annual Service
Dropped car off and Amber on reception courteous and helpful, Text message received before the 2 hr estimated time for service to advise the car was ready for collection, Good service with no hassles,
28 de julho de 2026
Opinião espontânea
Resposta da Toomey Motor Group
Hello Julie,
Thank you for sharing your positive experience at our annual service. We're glad to hear that our receptionist Amber provided a helpful and courteous service, and that we were able to keep you informed about the status of your vehicle through text updates.
Kind regards, Toomey Hyundai Basildon.
Job done well and in time as always.
Job done well and in time as always. Jamie looks after you and bings you the report.
21 de julho de 2026
Opinião espontânea
Resposta da Toomey Motor Group
Hello IAN,
Thank you for your kind words, we're so happy to hear that our service met your expectations again! We'll continue to strive for excellence and appreciate your loyalty.
Kind regards, Toomey Hyundai Southend.
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