Topflight Opiniões 1840

TrustScore: 4.5 em 5

4,6

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Classificada 5 em 5 estrelas

First time traveling with Topflight. We as a family prefer the ease of having a holiday planned with a tour company. Any issues were calmly sorted . Every one was relaxed and Topflight made sure every... Ver mais

Classificada 4 em 5 estrelas

Lake Garda guided tour was a great choice. Accommodation was excellent. Guides were friendly and informative. Booked tours were well organised. Only issue was length of time the transfer took. Too m... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

This was our first trip to Puglia and we had a great time. We learned so much about the area, the culture, the history and the amazing food. Our Topflight tour guide Stefano was exceptional, he was in... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We're just back from the most wonderful Top-flight tour of Puglia. The trip was historical, cultural, interactive and, altogether, so much fun. We had the best tour guide called Stefano, whose motto... Ver mais

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We at Topflight are proud to be a fully Irish-owned company and a market leader in providing quality holidays both to summer destinations as well as having an award-winning ski programme. A fully licensed & bonded company and trusted by holidaymakers for over 40 years, you can book with confidence with Topflight.


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4,6

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

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Classificada 5 em 5 estrelas

From time of booking to issue of travel…

From time of booking to issue of travel documents the sales office team were efficient and knowledgeable. Our Resort Manager Malcolm was extremely helpful and knowledgeable about our area so it made our holiday so enjoyable.

14 de junho de 2026
Classificada 5 em 5 estrelas

Family holiday with teens

First time traveling with Topflight. We as a family prefer the ease of having a holiday planned with a tour company. Any issues were calmly sorted . Every one was relaxed and Topflight made sure everyone was happy and ready for their planned holiday. From transfers to messages and the lovely flight with Neos airlines. Airline staff were lovely and looked after everyone especially when we were stuck in the airport with the strike. Topflight were just fantastic and we had an amazing time. We stayed in Bella Italia bungalows which were perfect . So peaceful, clean, and everything there for families of all ages. Amazing location also.

14 de junho de 2026
Classificada 5 em 5 estrelas

Topflight staff were excellent The…

Topflight staff were excellent The Bristol hotel staff were excellent too Very friendly helpful and welcoming!! The view from our balcony and from all public areas was stunning!! Only one negative…. the cost of taxis from the town to the hotel…. very expensive in comparison to Dublin .

8 de junho de 2026
Classificada 5 em 5 estrelas

Staff so helpful,in Ireland and in…

Staff so helpful,in Ireland and in holiday resort all went so well,and we had a. Very enjoyable holiday

10 de junho de 2026
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Resposta da Topflight

This is fantastic to read!

Thank you for your kind comments and we are thrilled to hear you had a wonderful holiday with us.

We do hope to welcome you back in the near future.

Kind regards.

Amy.

Classificada 5 em 5 estrelas

This is my first time using Topflight…

This is my first time using Topflight and our booking was handled professionally. I communicated by email and I found that the responses were prompt and helpful.

11 de junho de 2026
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Resposta da Topflight

Thank you for your feedback.

We are very happy to hear you found the booking process straightforward and very grateful for you taking the time to send us this kind feedback.

Kind regards,

Amy.

Classificada 5 em 5 estrelas

Just back from trip to Puglia

Just back from trip to Puglia - what an experience everyday was wonderful- we had the best tour guide in Stefano - always smiling and helpful - he is so attentive and watching for anything he can do to make your holiday the best it can be. Great singing voice is his extra
Doreen and Ken

2 de junho de 2026
Opinião espontânea
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Resposta da Topflight

Thank you Doreen and Ken for such lovely feedback!

We are thrilled to hear you had the most wonderful holiday in Puglia and that Stefano's efforts did not go unnoticed, he really is superb!

We do hope to welcome you back again in the near future.

Kind regards,

Amy.

Classificada 5 em 5 estrelas

We're just back from the most wonderful…

We're just back from the most wonderful Top-flight tour of Puglia. The trip was historical, cultural, interactive and, altogether, so much fun. We had the best tour guide called Stefano, whose motto is "everyone leaves with a smile & no-one gets left behind". He lived up to this motto on every occasion. From the beautiful white city of Ostuni all the way to Matera, Stefano was permanently available. Not an easy job on a tour of mostly retirees of varying ages, but he did this all with a smile & an easygoing nature that always fun to be around. The hotel was very good, Top-flight were excellent, but the hero of our trip was Stefano.

5 de junho de 2026
Opinião espontânea
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Resposta da Topflight

This is fantastic to read!

We are thrilled to hear such wonderful comments from your holiday on the "Taste of Puglia" escorted tour.

Thank you for highlighting Stefano's efforts and it is super to hear you enjoyed the hotel, tours and everything Puglia had to offer.

We do hope to welcome you back again in the near future.

Kind regards,

Amy.

Classificada 5 em 5 estrelas

Our holiday in Puglia.

We have just returned from Puglia. What a holiday. Our guide Stefano was excellent, 5 stars without a doubt. We experienced Puglia so well in seven days. The tours were amazing, coastal, countryside, culture,cheese making, cookery classes, food, all excellent and great fun, and plenty of free time also. The hotel was lovely, very relaxing and the staff were excellent. Our group all got on very well, great fun and chats over breakfast and dinner.

John and Bernie

2 de junho de 2026
Opinião espontânea
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Resposta da Topflight

Wow, this is just super to read!

Thank you for sending us such wonderful comments, we really do appreciate you and the time taken to send this through.

We hope to see you again on a Topflight holiday in the near future.

Kind regards,

Amy.

Classificada 4 em 5 estrelas

Great trip

Lake Garda guided tour was a great choice. Accommodation was excellent. Guides were friendly and informative. Booked tours were well organised.
Only issue was length of time the transfer took. Too many drop offs before our hotel extended the journey from airport to accommodation to 3.5hrs. No toilet breaks and no toilet on the bus. Missed our dinner at the hotel due to this.

30 de maio de 2026
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Resposta da Topflight

Thank you for your feedback.

We are delighted to hear you had a wonderful holiday with us and you enjoyed the hotel, tours and the Lake overall.

Regarding the transfer, for hotels in Limone and the northern part of Lake Garda, the expected transfer time is approximately 2 hours and 45 minutes, as outlined on our website. However, we appreciate that a journey of 3.5 hours, particularly without a comfort stop, would have been frustrating and we're sorry to hear that it resulted in you missing dinner on your arrival evening.

Your comments have been noted and will be shared with our overseas team as we continually review our transfer operations and guest experience. We hope that despite this disappointing start to your holiday, you were able to enjoy the rest of your stay.

Kind regards,

Amy.

Classificada 5 em 5 estrelas

Our Excellent Adventure in Puglia

This was our first trip to Puglia and we had a great time. We learned so much about the area, the culture, the history and the amazing food. Our Topflight tour guide Stefano was exceptional, he was incredibly knowledgeable, extremely thoughtful and brilliantly professional. He totally delivered on his motto ‘everyone smiling … and no-one left behind’. 😁

10 de junho de 2026
Opinião espontânea
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Resposta da Topflight

Thank you for such kind feedback!

We are delighted you had such a fantastic time on the "Taste of Puglia" escorted tour and all of your lovely comments for Stefano - he really is a gem!

Thank you again for taking the time to send us this wonderful feedback and we do hope to welcome you back in the near future.

Kind regards,

Amy.

Classificada 5 em 5 estrelas

A Taste of Puglia

We have just returned from Puglia . This holiday surpassed our expectations. It was great value for money. The Topflight rep Stefano was exceptional -he went out of his way to ensure that every member of the group was cared for and happy. His knowledge of the area was excellent and he was always relaxed and happy. He is a huge asset to Topflight. The group gelled well and we had a fantastic time.

2 de junho de 2026
Opinião espontânea
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Resposta da Topflight

Thank you for such kind feedback!

We are absolutely delighted to hear everything went so well from start to finish and thank you for such kind comments towards Stefano, he really is superb!

We hope to welcome you back on another Topflight holiday in the near future.

Kind regards,

Amy.

Classificada 5 em 5 estrelas

Don’t be put off by negative reviews of Puglia trip

Just back from Puglia - escorted trip with the fabulous Stefano as our guide. Would highly recommend. The hotel Relais Porta del Sud is in the countryside with a daily transfer service (free) to Ostuni. The staff are helpful and friendly (Davide, Luca and Sara at reception). The rooms are fresh, bright and spacious. There is a pool with sun loungers and umbrellas for free days. The excursions were well organised and Stefano was knowledgeable and provided interesting detail and history for each place visited.

I am really happy I wasn’t put off by the negative reviews as my experience was excellent.

I mentioned Stefano earlier and want to be sure Topflight recognise his exceptional contribution to ensuring we had a great trip. Above and beyond - thank you Stefano.

2 de junho de 2026
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Resposta da Topflight

Wow, this is fantastic and we appreciate such kind feedback.

Firstly, we are thrilled to read you had such a great experience with us on the "Taste of Puglia" escorted tour holiday.

Also, thank you for highlighting Stefano's efforts, this does not go unnoticed and we will be sure to pass on this lovely review.

We do hope to see you again in the future on a Topflight holiday.

Kind regards,

Amy.

Classificada 5 em 5 estrelas

We had a super holiday in Puglia

We had a super holiday in Puglia. Our tour guide, Stefano, was superb. He anticipated the needs of the group in advance and had such a kind and caring manner towards everyone. He was also very knowledgable about each place we visited. He really went above and beyond for us. The areas we visited were stunning, the hotel was lovely and the staff very friendly and helpful. We could not fault a thing! Thank you.

2 de junho de 2026
Opinião espontânea
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Resposta da Topflight

Thank you for such lovely feedback!

We are thrilled to hear you had a wonderful holiday on our escorted tour to Puglia and thank you for highlighting Stefano's efforts.

Thank you again for taking the time to send your kind comments and we do hope to see you again in the future.

Kind regards,

Amy.

Classificada 3 em 5 estrelas

Advertised winery tour was not the one actually provided during the trip

I was extremely disappointed to discover that the advertised winery tour was not the one actually provided during the trip, and no communication was issued to inform us of this change.
As an architect, the opportunity to visit the Marqués de Riscal winery, including the Frank Gehry-designed hotel, alongside the Guggenheim in Bilbao, was a key factor in my decision to book. Notably, this winery tour is still being advertised on the Topflight website. While the overall tour was enjoyable, the failure to highlight such a significant change felt underhanded and misleading.

9 de junho de 2026
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Resposta da Topflight

Thank you for taking the time to share your valuable feedback.

We're very sorry to hear of your disappointment regarding the winery visit. We completely understand why visiting Marqués de Riscal was an important part of the trip for you, particularly given your interest in architecture and we appreciate how frustrating it must have been when the experience differed from what you expected.

If you would like to discuss this further, please contact our Customer Service team at customerservices@topflight.ie, who will be happy to assist.

Kind regards,

Amy.

Classificada 5 em 5 estrelas

Puglia

Really? It was the fact the hotel though isolated was still top class. The tour guide was brilliant- Carmella.

8 de junho de 2026
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Resposta da Topflight

Thank you for your 5-star review. We're delighted to hear that you enjoyed your escorted tour and that it was such a positive experience overall.

It's especially pleasing to hear your kind comments about your tour guide. Our guides play such an important role in bringing each destination to life, and we're thrilled that they helped make your holiday so memorable.

We appreciate your feedback regarding the hotel's secluded location. While many guests enjoy the peaceful setting, we understand that it may not suit everyone's preferences and we're grateful you took the time to share your thoughts.

Thank you again for choosing Topflight. We hope to welcome you on another escorted tour or holiday in the near future.

Kind regards,

Amy

Classificada 4 em 5 estrelas

No delays or hassle very efficient…

No delays or hassle very efficient logistics good drivers
Well paced tours
Lovely group of people
Knowledgeable and interesting guides

8 de junho de 2026
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Resposta da Topflight

Thank you for your kind feedback.

We are thrilled to hear everything went so well and that you enjoyed your escorted tour holiday with us.

We hope to welcome you back in the near future.

Kind regards,

Amy.

Classificada 5 em 5 estrelas

Very disappointed with the standard of…

Very disappointed with the standard of food in Conca park Hotel. As a 4 star hotel the food was very poor quality. The same boring food used over and over again. No flavour, no choices just recycled food every evening. Never looked forward going for our evening meal the food was barely lukewarm and served on cold plates. I spoke to several guests and everyone said the same. The location is great and lovely helpful staff, but good food on our holiday is a must. I could not recommend this hotel to anyone.

8 de junho de 2026
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Resposta da Topflight

Dear Christine,

Thank you for taking the time to leave a review and for your valuable feedback.

We're sorry to hear that the dining experience did not meet your expectations and impacted your overall enjoyment of the holiday. This hotel is generally very well regarded and we typically receive positive feedback regarding its food offering, so we are disappointed to learn that this was not your experience.

Should you wish to discuss your feedback in more detail, please don't hesitate to contact our Customer Service team at customerservices@topflight.ie.

We do appreciate your 5-star review and your kind comments despite this disappointment. We value your feedback and will ensure it is shared with the relevant teams.

Thank you again for travelling with Topflight. We hope to have the opportunity to welcome you back in the near future.

Kind regards,

Amy

Classificada 5 em 5 estrelas

Very knowledgeable staff in Sorrento

Very knowledgeable staff in Sorrento. Great transfers. Good hotel and unbelievable views.

8 de junho de 2026
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Resposta da Topflight

Thank you for your kind feedback.

We are delighted you enjoyed your holiday with us and we do hope to see you again in the future.

Kind regards.

Amy.

Classificada 5 em 5 estrelas

From start to finish the holiday was…

From start to finish the holiday was fantastic. The resort reps couldn’t do enough for us. The hotel was exactly as described. We will travel with Topflight again for sure.

8 de junho de 2026
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Resposta da Topflight

Thank you Brian!

We are thrilled to hear this and we look forward to welcome you back in the near future.

Kind regards,

Amy.

Classificada 3 em 5 estrelas

The amalfi coast bus trip was so very…

The amalfi coast bus trip was so very disappointing,a waste of time and money,after a short spell in the town we were herded into a boat to get us back to the motorway,no discussion or interesting info along the way.a waste of time and money.I did this tour many years ago and the difference in the two experiences was huge

8 de junho de 2026
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Resposta da Topflight

Thank you for taking the time to share your feedback. We're very sorry to hear that the Amalfi Coast excursion did not meet your expectations and that it was the one aspect that brought down an otherwise enjoyable holiday.

This excursion has been part of our programme for many years and is usually appreciated by guests for the scenery and sights along the way. However, we completely understand your disappointment that the experience did not live up to your previous memories of the tour, particularly if you felt the time was rushed and lacking in commentary.

Your comments have been noted and will be shared with our team for review. Thank you again for bringing this to our attention and we do hope to see you again in the future.

Kind regards,

Amy.

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