Top Health Clinic Opiniões 

144
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Top Health Clinic was very helpful. I flew from London to Hong Kong after Oct 1st and UKAS accreditation they gave was accepted by Cathay and the HK Government on re-entry to Hong Kong (even though i... Ver mais

Classificada 5 em 5 estrelas

Wow I cannot rate this guys high enough. From Adolph who spent his entire evening working out what time would be best to get my fit to fly covid test as Barbados had just changed the regulations after... Ver mais

Classificada 5 em 5 estrelas

As of Oct 1st, UK was put on the high risk list for Hong Kong and required anyone entering to get a test 72 hours before their flight. Top Health Clinic guarantees results within 48 hours and they wer... Ver mais

Classificada 5 em 5 estrelas

Would highly recommend, Top Health Clinic, Adolph was very helpful, even over the Bank Holiday Weekend, took my PCR test on Bank Holiday Monday, result was within 24hrs, which was great. The nurse was... Ver mais

Informações sobre a empresa

  1. Clínica especializada

Escrito pela empresa

Top Health Clinic, a leading London Immunisation, Vaccination and Travel Clinic, provides PCR Test, travel vaccinations and allergy testing, based in Central London, Tottenham Court Road , near to Goodge Street underground station.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

144 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as opiniões

(144)

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Classificada 5 em 5 estrelas

Incredible service and super helpful…

Incredible service and super helpful staff. Went out of their way to aid us with our test result; past their shift time. It was very refreshing to see professionals going above and beyond to help us in a very difficult situation. Will without a doubt recommend them to friends and family. No stress and very reassuring. Exceptional service.

25 de outubro de 2020
Opinião espontânea
Classificada 2 em 5 estrelas

On the day of our appointment at their…

On the day of our appointment at their Tottenham Court Road clinic, the nurse was 30 min late. When we got there 5 min ahead of our appointment as instructed, we pressed the buzzer and there was no answer. No one called us to inform us that the nurse was late. When we called the clinic, the guy then told us the nurse was late, so no one is there to open the door and let us in. It was raining and we were standing in the rain for half an hour, no knowing if our online appointment was real or bogus. And we have no choice, we have to fly within 48 hrs. When the nurse came, he's nice and tried to be friendly. But after everything was done, we received a call after 90 minutes telling us that the nurse has forgotten to take our passport number. We were on transport, and the person who called us told me to send it via email. After I sent it via email by replying to the appointment confirmation THC sent me, the guy said he has no access to that email account!!!! And asked me to send it to his personal email. I refused, and then he asked me to re-send to info@ THCs email. It was an unprofessional, unpleasant and sloppy experience we had!!! BUT I have to agree - the fact that they charge 25 quid for reservation is a fairer practice from a consumer point of view. And I believe Adolph did try his best to help, but their operation management sucks!

24 de outubro de 2020
Opinião espontânea
logótipo da Top Health Clinic

Resposta da Top Health Clinic

Thank you for providing us a feedback which we will certainly improve on.

We’re again sorry to hear that you have to wait for 30 minutes. We are thankful that you came back and buzz again after half an hour when the nurse arrived. We did not plan for you to wait by the door under the rain. The nurse on duty on the day had unfortunately, unforeseeable significant delay in transport and had to find alternative route to get to the clinic as soon as possible. The nurse didn’t have a choice but to use the tube when he didn’t have a signal. As soon as he had the chance to inform me of the delay which we admit to be 5 minutes before your appointment time, I called you straight away.

It was below par for us that we failed to see you on time and we can only apologise for the issue which was beyond our control. Our nurses always try their best to communicate on every unforeseeable occasion like this but the nurse didn’t have a choice on that day due to having no signal.

Please also note that we called you to verify your passport number to ensure it matches what we have on the system as we want to avoid any delay in issuing your fit to fly certificates considering that your flight is due to be within 48 hours as you mentioned. It was quite a tight schedule to meet with the standard package that you chose but we managed to help and provide the needed requirements well on time before your departure.

You initially sent your passport details in an automated booking email which we have to dig in as that’s the email where all the automated booking confirmation and reminders go hence it takes more time to find it in that email. I have asked you to sent it to my direct work email address ( not personal email) or to our main email at info@tophealthclinic to ensure that we have them either way. These extra checks were done for your best interest to ensure you will not have any issue in your documents rather than to cause inconvenience.

As you mentioned, we tried our best and again, we are sorry if it’s not good enough. We will continuously improve and reflect on this valuable feedback.

-Adolph on behalf of Top Health Clinic Team

Classificada 5 em 5 estrelas

Outstanding 1st class service. Trustworthy & Reliable.

Outstanding 1st class service. Worth every penny. Fast and efficient. Results arrived on time as promised in less than 24 hours ready for my flight to Hong Kong (documents accepted without issues at Heathrow and Hong Kong). Great following up by Adolph and the rest of the team. Would highly recommend.

22 de outubro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent

Excellent. Helped us get the CV19 testing required within the mandated timeframe for our trip to Cyprus . Very professional and results back in plenty of time. A nice touch is they only ask a deposit with balance at time of test .(most other clinics wanted payment in full on booking) which was useful with the constantly changing CV19 rules! Thank you.

18 de outubro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Professional and timely service for fito to fly

It was so difficult to choose the right clinic for the fit to fly covid test given most of them had mixed reviews online. Thankfully Top Health were great and professional, always answering our queries and going above and beyond to make us feel comfortable. Chris, Adolphus, and the nurse, Ano, were all very professional. We took the standard package which guarantees results within 48 hours but we received ours in around 30 hours.

17 de outubro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Adolph is fabulous

Adolph is fabulous, very helpful, knowledgable. The nurse is great too. I got my test back within the time declared (both times earlier than stated) This is the 2nd time I’ve used them and would highlight recommend. Thanks you

17 de outubro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic.

Really brilliant service, Adolph who booked us in was very personal and helpful and the lady who administered the test was lovely - unhurried, kind and gentle. Anything to do with covid and/or testing is stressful but this was a gentle and stress free experience, all round. They rang us after we received the results, to make sure we had received - highly personal and professional service. I can't recommend too highly.

16 de outubro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommend for under 72 hours Fit to Fly tests

As of Oct 1st, UK was put on the high risk list for Hong Kong and required anyone entering to get a test 72 hours before their flight. Top Health Clinic guarantees results within 48 hours and they were right. I got my certificate in 28 hours after taking my sample. The lab they used is recognized by UKAS and accepted by the airline and authorities in Hong Kong. If you're looking to perform such a trip to or back to Hong Kong or other relevant countries requiring a test, look no further. These people stick to their word!

11 de outubro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

I am impressed by Top Health Clinic

I am impressed by Top Health Clinic. I was able to discuss with them over the phone on the new requirements recently set by Hong Kong Government. I could never get satisfactory answers from other clinics, let alone those with no one to answer the calls. Top Health Clinic is experienced and knowledgeable , and patient. Appointment was on time. The test was speedy and efficient. I got the result, together with all the required documentations, around 26 hours after the test. The nurse who did the test was comforting and assuring too. I would recommend Top Health to all who need to do Covid test for flying to Hong Kong.

10 de outubro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Helpful staff, quick results

I’d fully recommend this clinic for those in need of a fit-to-fly certificate. The gentleman on the phone, Adolph, was super-helpful and with his experience, ensured all the documentation side of things was in order. The test itself was quick and painless. I opted for the Fast-track option and got my results back the next day. It cost a bit extra, but was worth it for the peace of mind and not having to worry about whether I would get them in time for the flight or not. Also, I needed a few details adding to my documentation, like passport number, which they added with no fuss.

9 de outubro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Service, Highly Recommended!

Excellent Service! We needed to travel to Cyprus for a family wedding, and therefore needed proof of a negative COVID PCR test. Adolph was very friendly on the phone - we were booked in and had a home nurse visit to do the test. We received the results in less than 48 hours, which meant we could focus on getting ready for our break! Highly recommended.

8 de outubro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Good service of Top Health Clinic

Thank you for the assistance of Adolph, I am pleased with the service of Top Health Clinic. The test came out quicker than I thought and the staffs were checking the health certificate carefully to prevent making any mistakes. I will definitely use the 'Fit to Fly' test again for my return trip to Hong Kong in the future.

7 de outubro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

I use Top Health Clinic for my COVID…

I use Top Health Clinic for my COVID tests for work travel, they have been very helpful and have always followed up and made sure the results are available and on time. I will use them for future tests.

6 de outubro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Would recommend

Top health clinic was super helpful and quick in communications. I did a lot of research on different clinics before ending up going to Top Health and I’m really happy I did. Did my test on Monday morning and got my results Tuesday afternoon. Thank you again!

6 de outubro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Top Health Clinic was very helpful

Top Health Clinic was very helpful. I flew from London to Hong Kong after Oct 1st and UKAS accreditation they gave was accepted by Cathay and the HK Government on re-entry to Hong Kong (even though it wasn't ISO 15189, it just had to be UK accredited). I did the test on Thursday and got the result Friday evening. Even though they said it may take 48 hours.
Recommend this clinic to other travelers going to HK.

6 de outubro de 2020
Opinião espontânea

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