Totally Vapour Opiniões 

168
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Bought two vape kits with extras, price was the best around. Unfortunately i had an issue with the product (not totally vapour fault) contacted and sorted through Clarke. Got a return and replacement... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Honestly what an incredible product and service duo! I cannot recommend Totally Vapour enough, especially now they have their awesome website.. I had a little fun mixing my own juice up online (love t... Ver mais

Classificada 5 em 5 estrelas

I had a fabulous experience with Kieran at the Shirley branch. This young man was very knowledgeable about the products and very easy to talk to. He explained several things that I didn’t understand... Ver mais

Classificada 5 em 5 estrelas

Phenomenal staff, very helpful both over the phone and in person. Ordered about 4 times from this company and they have rapidly become my go to- living only 10 minutes around the corner is a massive h... Ver mais

Informações sobre a empresa

  1. Loja de cigarros electrónicos
  2. Tabacaria

Escrito pela empresa

Since 2013, Totally Vapour has been constantly sampling new electronic cigarette merchandise and expanding our inventory, in order to bring you the latest and greatest from the e-cig industry. Our goal is to provide customers with excellent products, rapid delivery, great prices and superb customer service. Rest assured that when you shop at totally-vapour.co.uk, you are purchasing genuine electronic cigarette products from the official manufacturer. We have USA and UK made e-liquids in a wide variety of nicotine strengths, base liquid ratios and of course flavours. We have been in business longer than most competitors and have maintained our reputation throughout. As one of the largest distributors of electronic cigarettes and accessories in the United Kingdom, we have established close business relationships with the biggest names in the industry, allowing us to offer the best products and prices on the market! We dispatch orders on the same working day if you order before 3pm. We use 24hr/48hr tracked delivery in the UK and delivery is free on orders over £30, this means nearly all our packages arrive the next working day and on Saturdays. We are always here to answer any queries; you can contact our customer support team via telephone, email, social media or in person at our warehouse / stores.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

168 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

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4,7

Todas as opiniões

(168)

11 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I had a fabulous experience with Kieran…

I had a fabulous experience with Kieran at the Shirley branch. This young man was very knowledgeable about the products and very easy to talk to. He explained several things that I didn’t understand fully and I didn’t feel rushed or stupid like I have done before in other shops.
Kieran only works on Wednesday and Thursday so visit one of these days if you want to chat with him (I’d recommend!)
What a credit to this business you are. I’ll be back to purchase again.

4 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing experience!

I visited today to buy a few vape items, very friendly & inviting! Great customer service great prices.
Will be visiting again great stuff!

9 de fevereiro de 2024
Opinião espontânea
logótipo da Totally Vapour

Resposta da Totally Vapour

Hello David,

We truly appreciate you taking the time to find our Trustpilot page and for leaving such a wonderful review.

We're thrilled to hear that you were satisfied with the service you received. We eagerly look forward to welcoming you again in the future!

Kin Regards,
Neil F
Customer Services Team
Totally Vapour

Classificada 5 em 5 estrelas

Fantastic customer service!

Fantastic customer service!

All I asked for was their refund policy. I was expecting a link in an email and that was all. However, I received a call and an email. When I spoke to Clarke he was really knowledgeable and helpful. He sorted the problem within minutes and I couldn’t be happier with the service!

I’ll definitely be buying from Totally Vapour again. Why would I bother looking elsewhere!

6 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

⭐️⭐️⭐️⭐️⭐️

(Edited) previously I left a one star review as i didn’t hear back from the company over the weekend but this was due to them taking a break, so this was my fault. Spoke to a lovely guy on the phone this morning and he spoke through what happened and said that my order is getting dispatched soon and I just received the tracking number. Great service, just be patient with them.

8 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing vape shop!

Been a customer over a year now and can honestly say amazing place staff are helpful great service I won't buy my vape stuff from anywhere else now 100% recommend!

11 de maio de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

Great service
I have received great advice and help  I am truly grateful and been a pleasure  nothing is to much trouble for them great service 5stars

15 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

100% recommend great customer service! I had ordered the incorrect vape to go with disposable pods and they called to check and replaced with the correct one for me.
Products seem great so far too.

20 de fevereiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Service over and above

Just wanted to write a few short words about my experience shopping online with Totally Vapour. My original purchase was dealt with and received very quickly.There was a tiny fault with an item amongst my order that was part of a prepacked item from the manufacturer. They could not know that it would be faulty but still sorted it out for me. Fantastic people and would thoroughly recommend them.

7 de fevereiro de 2023
Opinião espontânea

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