TQL Opiniões 65

Does TLQ care about it's customers? A carrier TQL contracted with to ship an order consisting of a single oversize pallet, somewhere along the line a carrier claimed the pallet was longer than stated and sent additional charge of $170.00. I presented photos of the actual shipment verifying the dims when carrier picked it up. TQL sided with their vendor, not their customer. They lost our account, while small (5k a month) for $170.00, The freight industry is a challenge, I've shipped over 2000 of these pallets over past 15 years and this has become an issue over past couple years..Could it be freight industries way of creating additional revenue stream with no addition cost?

I did a load for Emily Wall, definitely the worst experience with one of the tql brokers so far, extremely rude.

This company is nothing short of deceptive. They prey on carriers with dishonest tactics and empty promises. I had heard countless warnings about their unethical behavior but never imagined it would be this bad until I experienced it firsthand. They will find every excuse imaginable to avoid paying for detention, effectively stealing the money that is rightfully yours. Their entire operation seems designed to deceive and exploit. We are left with no choice but to cancel our contract and take them to small claims court. I strongly advise others to steer clear of this company—they will only take advantage of you.

TQL PO # 26070647
TQL YOU CHARGED ME $ 1500.00 FOR "AMAZON" LOAD ME AFTER 7 HOURS, AND THEN YOU RESCEDULE DELIVERY AFTER 3 DAYS LATER.
SAME HAPPEN WITH J.B HUNT, BROKER TOLD ME HE IS WORKING FOR DETENTION AND LAYOVER. I GOT PAID FROM J.B HUNT $580.00 TOP OF MY LOAD, WHY ARE YOU STILLING HARDWORKERS MONEY. J.B HUNT PAID ME 2 DAYS LAYOVER AND 3 HOURS DETENTION, BY THE WAY IF YOU DO UPDATES ON J.B HUNT 360 DETENTION IS $ 60.00 AN HOUR. J.B HUNT BROKER HELPED ME A LOT, NOT LIKE TQL BROKERS SHAME ON YOU TQL STOP STILLING HARDWORKERS MONEY AND DOING DONATIONS OTHERS

Beware of this company. They are the worst in the industry. DO NOT DO power only loads for them. I hauled a load and blew a tire in their trailer and 5 months Nathan later they were trying to charge me for the tire even though they said it wasn’t my fault. Do not and I repeat do not haul for them. They give the industry a bad name!

I will no longer haul for this broker. If the shipper on a load short ships and seals the trailer, they will hold payment on all the invoices owed trying to strong arm you into paying for a claim that they create.

On July 17, 2024, we agreed to transport a trailer for TQL from Midland, TX to Baltimore, MD for
$1,900.00. Our driver got to their site to pick up the trailer, did an inspection and everything
appeared to be in order except a couple tires looked flat so he demanded they put air in them. They did, so he hooked the trailer up to our tractor and headed out. An hour later, the wheels from their client’s trailer came off the trailer in the middle of a busy
highway. A State Trooper showed up and helped direct traffic so our driver could get over to the side of the road safely. We immediately, call the broker and told him what happened. The broker apologized to us for this happening. The State Trooper called a tow truck to come and pick up the trailer. The tow truck driver told our driver that this was a bad hub and proper maintenance was not done on the trailer and that's why the wheels came off. The tow driver talked to the dispatcher and gave them their information. So as far as we were concerned, the matter was settled. He stated that they wanted us to still pull a load and asked us to come back (an hour) to the pick up spot, he would have a load for us to deliver the next day for $3,000. Apparently, that didn’t pan out (a lie) and we were asked to do different load from Midland, TX to IL. We agreed since it was the same amount as the 1st load. We picked up the trailer and delivered it with no problem.
We put in our paperwork only to be told that a claim had been filed against us. So now we are out of our fuel, $1950 and now they are coming after us for the tow bill for their client's trailer. How are we responsible for someone else's maintenance for their trailer? We have been getting the run around about our money for weeks and now they have filed a claim with our insurance for a $7000 tow bill that we don't have anything to do with because that trailer was not our property.
Beware, these brokers lie.

1st. Load 28426393 was a no touch shipment picked up on 6/7/24 at 9am, with a (Strict) delivery date of midnight 6/9/24. The load was delivered on time (Before) 6/9/24, around 11pm. Amazon broke the seal examined the load & the driver was advised the load had shifted due to “bad pallets”.. The load was then re-facilitated & taken to a bonded warehouse in which again the reloader remarked “bad pallets” shipper at fault. My company was extremely under paid on this lane, I wasn’t compensated properly for overlay, extra fuel, nor storage at my personal facility 4hours away! The broker Kwame Dapaa was a nightmare to work with. This gentleman definitely doesn’t have the personality or temperament to be beneficial to TQL. I billed TQL for my out of route expenses & received little to nothing, “ Kwame said I’m eating” Now I’m being billed for storage that’s & unfair claim through (Rebecca Ross). I am a transportation company, not a shipper or a loader! I interviewed my driver Sam Freeman about this load, who stated the load was in tact before the the shipper closed the doors. There’s no way a transportation company will know that a pallet or pallets are weak during a load being in transit. It’s impossible. On this this load we followed proper protocol according to the driver instructions “Note to carrier section” on the provided driver instructions.

This company owes us over $8k, they keep the funds after the delivery was completed and after receiving payment from the shipper , stay away from these crooks. They don’t pay for nursery or produce loads, their bond insurance excludes those as well, stay away from these crooks

Working with them is like pulling teeth. I have done business with TQL 2 times and both times were HORRIBLE. This review is particular to Invoice # 28325651 BOL #28325651. I believe this TQL is in the Chicago,IL location. Our account manager Ta’Juan Ingram and customs specialist Antonina Lorig scheduled our international pick-up way too early. With their company's  specialization being freight, I would assume that they would advise us correctly but in the end, we found that paperwork and meeting were pending and required for the customs release. Long story short, this ended up with storage fees that we are now responsible for. We are unsure of the amount as we are still waiting for the final invoice, but the total last given to me was $750 but could be more. When you outsource a company, you would hope they would advise you correctly. You hire them so that the process would go smoothly. Mr. Ingram had the audacity to say that they can "see what can be done about the fees" IF future business was on the table. After chasing the Team Leader, Tyler Larson for an answer, he simply tells me to "disregard" the email. Does anyone really know what's going on over there? The first time I did business with them, they told me they didn't accept credit card which was also incorrect. This makes me question with TQL being a BILLION dollar company, how well do they train their employees before they are released to handle accounts?! This situation remains unresolved as of this email as each time I ask clarification on why we were basically told that something could be done about the fees IF we were going to continue business with them" Mr. Larson keeps dismissing it by telling me to disregard the email and to default to "Once the invoice is finalized, we will have that sent out." This is extremely frustrating as no one will truly review the matter at hand and get to the root of WHY storage fees occurred in the first place. BEWARE TO ALL WHO WILL SCHEDULE IN THE FUTURE. They will urge your decisions with regard to the freight to be within email so that they can have "written record", but when a problem arises, they will constantly try to reroute communication to over the phone. I got on the phone with Mr. Larson and he basically said "there are too many things that can happen with BOL for us to advise you"  I have not been getting anyone willing to work with me unless I gave them a call. I will update when the situation has been resolved. 

Terrible company! Very inconsistent, a giant hassle to work with, Poor Quality Drivers

This company is awful. They are a bunch of liars and will do anything to make a sale. They make promises they cannot keep and give you attitude when you question them about there lies. They do not accept responsibility for their mistakes. They just SUCK and I would recommend you run from this loser outfit and find someone else.

We had a serious issue with another freight company. They agreed, driver refused for no reason and then tried to double charge us. Our seller recommended TQL, they contacted us and set on an agreed amount right away. Our product arrived on time with the best service. All around couldn't be pleased with their service and price. Thanks so much for all of your help!

I worked with this TQL as#holes🖕🏻🖕🏻🖕🏻🖕🏻 for 4 years with no issues or anything and now they just permanently add me to no load list without any explanation and won’t even bother to do something about it

tql I made them 7 loads, all of them arrived on time, no problems, when I called them for another load they told me that they will not give me more load and it is a permanent decision, no explanation of why the decision was made.

Honestly i will give them 3 star being a dispatcher there two things which they need to have improve one thing they always use to put a fall out on the cancelation of load they have to remove it and second they need to have improve their rate they are very cheap in rates mostly carriers work with them until they are not getting loads from other brokers

just bring this company down , if we cancel a load we go to fall out . if they cancel a load they go to nowhere list , worsts rates , they don't release the payments , if you go and complain they keep transfereing you and at the end says we've submitted your complains and we'll review it internally ( which means nth )

My current employer used TQL for a few shipments and received poor quality drivers and communication from the dispatch team. The sales team decided to switch carriers and immediately noticed a much better performance in drivers and willingness to rectify issues on the logistics side. For months on end, we've been getting calls from TQL after switching and repeatedly told them we are happy with our current logistics service and dont want to use them. They continue to call despite being blatantly clear that we're not going to use their service. They just called me again at 6:30 am when i'm sleeping and have a 9 month old baby. This is to the point of harassment which has prompted me to leave this review. Badgering past customers who are not satisfied with your product is not a good sales tactic. Especially when not doing the research of the time zone you're calling. What office is open to take calls at 6:30 in the morning? Next call i will answer and i wont be nice.

A good thing and a bad thing.

Bad thing: Being a dispatcher, it's not good for box truck loads, worst rates in the market, just good for their own.

Good thing: They give loads to new MCs most of the time, which other brokerage companies don't.

We booked an oversize load with TQL, which we were told that we needed permits, tools, etc... in order to take the load. They advised us to go ahead and get what was needed and that they will wait because they couldn't get anyone else to take the load. We did everything that they said was needed for the load. My factoring company advanced me the money for everything. I called them back to complete the load and then she tells me that they have cancelled me on the load. They did not call me nor emailed me in advance to let me know that they took me off the load. So, I have paid for parts, permits, gas and have already drove up once to pick up the load. They have poor communication skills; they give you the run around when you keep calling them and keep ignoring me and my team to straighten all this out. So, now I'm left with a $5,000 bill because they cancelled me off a load that they didn't have the common sense to call me in advance before I put so much money in that I have lost. And they are not trying to pay anything for my troubles, my time nor my money i put into all of this.
Milton Tucker is the main person that we talked too about this load. But he ignored our calls as well.