Awful booking experience and Inspire take around 20% commissions fees from any vouchers you have. Don't touch them. If your employers offers you vouchers benefits, go somewhere else! If you want to bo... Ver mais
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Paul was incredibly helpful during my calls with him. I had to exchange a voucher online to enable me to book our break and he gave me his personal number so I’d be directed back to him. This avoid... Ver mais
A empresa respondeu
To be honest, found the website difficulty to navigate and had trouble paying but had a great phone call from Paul (PW2) today who was so helpful and kind. A lovely conversation, tips on where we are... Ver mais
When booking our holiday I spoke to travel consultant- Mr Paul Warrington, and found him to be most helpful kind and patient. The process of booking our holiday by phone was easy and personable... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Inspire is an ABTA licensed travel agency and tour operator based in Bramhall, Cheshire. As an ABTA license holder, we are able to offer both package holidays from the most well-known and trusted travel providers in the UK and Europe as well as dynamically packaging and tailor-making trips for our customers.
Informações de contacto
19-21 Ack Lane East, SK7 2BE, Stockport, Reino Unido
- 0161 440 6620
- info@inspireemail.co.uk
- www.travelbyinspire.co.uk
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Respondeu a 92% das suas opiniões negativas
Geralmente responde em 48 horas
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Be aware that this Travel Agency that…
Be aware that this Travel Agency that specialises in providing holiday for children with disabilities sells you extremely overpriced holidays! Triple or even more the price of you book directly. This people take advantage of
People with disabilities with the excuse that they have administration fees. Disgraceful and complete lack of empathy and humanity.
Awful booking experience and Inspire…
Awful booking experience and Inspire take around 20% commissions fees from any vouchers you have. Don't touch them. If your employers offers you vouchers benefits, go somewhere else! If you want to book a flight or hotels...Go direct. Avoid this company or you'll be out of pocket.
⚠️ AVOID INSPIRE
⚠️ AVOID INSPIRE – MY EXPERIENCE
I would strongly advise people, especially vulnerable and disabled customers, to think very carefully before using Inspire.
A family member gave me a £400 voucher, and I booked a holiday through Inspire. The holiday was booked as a package through Jet2. The Jet2 holiday price was £2,300, yet Inspire charged me £2,779 — a difference of £479. I believe customers should be given a clear and transparent explanation for such a large difference.
What makes this even more upsetting is that Inspire is supposed to support vulnerable people. In my experience, I did not feel supported or treated with the care and respect I would have expected.
I also experienced rude and intimidating behaviour over the phone. I felt pressured, rushed and bullied into making payment, rather than being given proper time to understand what I was agreeing to. No customer, particularly someone who may be vulnerable, should feel pressured into handing over money.
My dealings with Paul who was making up prices as you go and Keith inflating prices the next day have also left me extremely unhappy. Based on my personal experience, I would not recommend dealing with either of them.
I feel extremely let down by the whole experience. I believe people should check the price directly with Jet2, ask for a complete written breakdown of every charge, and take their time before making any payment.
For me, this experience has completely destroyed my confidence in Inspire. I would not use them again, and I would strongly urge others to do their research before booking through them.
This is my honest account of my personal experience and how I was treated.
Avoid Inspire
Avoid Inspire
I would strongly advise people to be very careful when considering booking through Inspire.
A family member gave me a £400 voucher, and I booked a holiday through Inspire. The holiday was booked as a package via Jet2. The Jet2 holiday price was £2,200, but Inspire charged me £2,779, which is a significant difference.
What concerns me most is that Inspire is supposed to support vulnerable people. In my experience, I feel I was treated unfairly and that the pricing and service were not transparent.
I am extremely disappointed with how this situation has been handled. I would personally avoid using Inspire in the future and would encourage others to carefully check prices and compare them directly with Jet2 before booking.
I also have concerns about my dealings with Paul and Keith and would not personally recommend dealing with them based on my experience.
They seem to make up prices as they go.
Please make sure you get a full price breakdown in writing and check the direct Jet2 price before committing to a booking.
Unfair Gift Voucher Value Reduction
No problem with the staff in this company , but people need to be aware that you will pay MORE for your holiday using them . We were bought a £100 voucher which we wanted to use to take our Grandson on holiday . Hoseasons direct booking was £275 but Inspire charged us £295. So £20 increase! On my Hoseason account is a receipt for £275 and showing a reduction in cost for Inspire of £34.38 (Agent commission),it appears Inspire got my holiday for £240.62 ( Screenshot of invoice available). So with the £20 extra for the holiday, they appear to have "earnt" £54.38, while I lost £20 of my voucher value. I would never want another voucher from Inspire , I now see there are lots of people with the same situation on these reviews.
I have queried this situation with Hoseasons and Inspire, and basically met a dead end with them blaming each other. I am shocked with the response from Hoseasons (separate review) after booking holidays with them for 40 years !
Very helpful and was lovely reassured…
Very helpful and was lovely reassured me of all the details for my kids needs for a family holiday. With kids with additional needs.
Booking prices
As all other comments read, staff were very nice to deal with but there is a massive BUT for me,
We Had a voucher bought as a gift, (£150 value) the price they wanted to arrange booking on a £117 room worked out at £220. Mr turpin springs to mind.
Advised daughter to never buy us another!
To be honest
To be honest, found the website difficulty to navigate and had trouble paying but had a great phone call from Paul (PW2) today who was so helpful and kind. A lovely conversation, tips on where we are staying, took payment and was wonderfully kind.
Paul was extremely helpful
Paul was extremely helpful, kind and was great at helping us book our holiday. He was very quick but thorough, with useful helps and tips.
Helpful hands
We found Travel by inspire very convenient. Paul one of the staff member was so helpful during our booking.
Paul was very helpful and dealt with my…
Paul was very helpful and dealt with my request very quickly

Resposta da Inspire

Resposta da Inspire
Paul was incredibly helpful during my…
Paul was incredibly helpful during my calls with him.
I had to exchange a voucher online to enable me to book our break and he gave me his personal number so I’d be directed back to him. This avoided having to explain the situation again to another member of the team.
A great experience and if highly recommended 😊
(PW3)

Resposta da Inspire
Great service very knowledgeable and…
Great service very knowledgeable and helpful .

Resposta da Inspire
Paul was so joyful and helpful
Paul was so joyful and helpful. He made the booking experience very simple and made me laugh with some of his personal experiences. A great asset to the team!

Resposta da Inspire
Paul was really great customer advisor…
Paul was really great customer advisor he took my booking really good 👍 happy with it

Resposta da Inspire
Great people
I was a little anxious having never used this service before. I was gifted vouchers and hadn't a clue what to fo. Paul Warrington was fabulous. He sorted my flights out in no time at all. Thank you Paul and Inspire

Resposta da Inspire
Absolutely lovely man
Absolutely lovely man. Quick service and was really nice to talk too. Thank you so much

Resposta da Inspire
A good service once I had found my holiday
When I first called through I was a bit disappointed as I asked if I could give them my holiday requirements and they come back to me with suggestions as I did not have a specific destination, I was told I needed to look and find my holiday then call them back to book, once I had done this I got through to Paul who was very helpful and thorough when booking my holiday. He was very friendly and made me feel at ease.

Resposta da Inspire
Great Holiday Advisor
Took a while on hold to get through to Inspire Holidays but glad I waited in the queue as I was connected to Paul (PW2) who was the most helpful and had the most approachable phone manner. He made me feel very happy and confident in booking my holiday! I highly recommend Paul (PW2) for anyone booking with inspire holidays

Resposta da Inspire
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