Inspire Opiniões 

2125
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Awful booking experience and Inspire take around 20% commissions fees from any vouchers you have. Don't touch them. If your employers offers you vouchers benefits, go somewhere else! If you want to bo... Ver mais

Classificada 5 em 5 estrelas

Paul was incredibly helpful during my calls with him. I had to exchange a voucher online to enable me to book our break and he gave me his personal number so I’d be directed back to him. This avoid... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

To be honest, found the website difficulty to navigate and had trouble paying but had a great phone call from Paul (PW2) today who was so helpful and kind. A lovely conversation, tips on where we are... Ver mais

Classificada 5 em 5 estrelas

When booking our holiday I spoke to travel consultant- Mr Paul Warrington, and found him to be most helpful kind and patient. The process of booking our holiday by phone was easy and personable... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Agência de viagens

Informação fornecida por diversas fontes externas

Inspire is an ABTA licensed travel agency and tour operator based in Bramhall, Cheshire. As an ABTA license holder, we are able to offer both package holidays from the most well-known and trusted travel providers in the UK and Europe as well as dynamically packaging and tailor-making trips for our customers.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 92% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(2125)

383 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Be aware that this Travel Agency that…

Be aware that this Travel Agency that specialises in providing holiday for children with disabilities sells you extremely overpriced holidays! Triple or even more the price of you book directly. This people take advantage of
People with disabilities with the excuse that they have administration fees. Disgraceful and complete lack of empathy and humanity.

10 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Awful booking experience and Inspire…

Awful booking experience and Inspire take around 20% commissions fees from any vouchers you have. Don't touch them. If your employers offers you vouchers benefits, go somewhere else! If you want to book a flight or hotels...Go direct. Avoid this company or you'll be out of pocket.

10 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

⚠️ AVOID INSPIRE

⚠️ AVOID INSPIRE – MY EXPERIENCE
I would strongly advise people, especially vulnerable and disabled customers, to think very carefully before using Inspire.
A family member gave me a £400 voucher, and I booked a holiday through Inspire. The holiday was booked as a package through Jet2. The Jet2 holiday price was £2,300, yet Inspire charged me £2,779 — a difference of £479. I believe customers should be given a clear and transparent explanation for such a large difference.
What makes this even more upsetting is that Inspire is supposed to support vulnerable people. In my experience, I did not feel supported or treated with the care and respect I would have expected.
I also experienced rude and intimidating behaviour over the phone. I felt pressured, rushed and bullied into making payment, rather than being given proper time to understand what I was agreeing to. No customer, particularly someone who may be vulnerable, should feel pressured into handing over money.
My dealings with Paul who was making up prices as you go and Keith inflating prices the next day have also left me extremely unhappy. Based on my personal experience, I would not recommend dealing with either of them.
I feel extremely let down by the whole experience. I believe people should check the price directly with Jet2, ask for a complete written breakdown of every charge, and take their time before making any payment.
For me, this experience has completely destroyed my confidence in Inspire. I would not use them again, and I would strongly urge others to do their research before booking through them.
This is my honest account of my personal experience and how I was treated.

29 de julho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Avoid Inspire

Avoid Inspire

I would strongly advise people to be very careful when considering booking through Inspire.

A family member gave me a £400 voucher, and I booked a holiday through Inspire. The holiday was booked as a package via Jet2. The Jet2 holiday price was £2,200, but Inspire charged me £2,779, which is a significant difference.

What concerns me most is that Inspire is supposed to support vulnerable people. In my experience, I feel I was treated unfairly and that the pricing and service were not transparent.

I am extremely disappointed with how this situation has been handled. I would personally avoid using Inspire in the future and would encourage others to carefully check prices and compare them directly with Jet2 before booking.

I also have concerns about my dealings with Paul and Keith and would not personally recommend dealing with them based on my experience.

They seem to make up prices as they go.

Please make sure you get a full price breakdown in writing and check the direct Jet2 price before committing to a booking.

7 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Unfair Gift Voucher Value Reduction

No problem with the staff in this company , but people need to be aware that you will pay MORE for your holiday using them . We were bought a £100 voucher which we wanted to use to take our Grandson on holiday . Hoseasons direct booking was £275 but Inspire charged us £295. So £20 increase! On my Hoseason account is a receipt for £275 and showing a reduction in cost for Inspire of £34.38 (Agent commission),it appears Inspire got my holiday for £240.62 ( Screenshot of invoice available). So with the £20 extra for the holiday, they appear to have "earnt" £54.38, while I lost £20 of my voucher value. I would never want another voucher from Inspire , I now see there are lots of people with the same situation on these reviews.
I have queried this situation with Hoseasons and Inspire, and basically met a dead end with them blaming each other. I am shocked with the response from Hoseasons (separate review) after booking holidays with them for 40 years !

4 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Booking prices

As all other comments read, staff were very nice to deal with but there is a massive BUT for me,
We Had a voucher bought as a gift, (£150 value) the price they wanted to arrange booking on a £117 room worked out at £220. Mr turpin springs to mind.
Advised daughter to never buy us another!

6 de agosto de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

To be honest

To be honest, found the website difficulty to navigate and had trouble paying but had a great phone call from Paul (PW2) today who was so helpful and kind. A lovely conversation, tips on where we are staying, took payment and was wonderfully kind.

7 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Helpful hands

We found Travel by inspire very convenient. Paul one of the staff member was so helpful during our booking.

6 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Paul was very helpful and dealt with my…

Paul was very helpful and dealt with my request very quickly

5 de agosto de 2026
Opinião espontânea
logótipo da Inspire

Resposta da Inspire

Hi Glynn Thank you for your fantastic 5 star review We're so pleased to hear that Paul was able to assist you promptly and make the process quick and straightforward. We will look forward to helping you plan your next holiday.

Classificada 5 em 5 estrelas

Highly recommend

Highly recommend, would book again.

5 de agosto de 2026
Opinião espontânea
logótipo da Inspire

Resposta da Inspire

Thank you for your lovely feedback Louise We're thrilled to hear that you had such a positive experience and would happily recommend us. We truly appreciate your support and look forward to welcoming you back to help arrange your next holiday.

Classificada 5 em 5 estrelas

Paul was incredibly helpful during my…

Paul was incredibly helpful during my calls with him.
I had to exchange a voucher online to enable me to book our break and he gave me his personal number so I’d be directed back to him. This avoided having to explain the situation again to another member of the team.
A great experience and if highly recommended 😊
(PW3)

4 de agosto de 2026
Opinião espontânea
logótipo da Inspire

Resposta da Inspire

Thank you so much for your fantastic review Rebecca We're delighted to hear that Paul provided such helpful and personalised support throughout your booking experience. We understand how important it is to make the process as smooth as possible, and it's wonderful to know that his assistance made things easier for you.

We'll be sure to pass your kind words on to Paul he’ll be thrilled to know he made such a positive impression. Thank you for your recommendation, and we hope you have a wonderful break.

Classificada 5 em 5 estrelas

Great service very knowledgeable and…

Great service very knowledgeable and helpful .

4 de agosto de 2026
Opinião espontânea
logótipo da Inspire

Resposta da Inspire

Thank you for your lovely review. We're delighted to hear that you received great service and found our team knowledgeable and helpful. Your kind feedback is much appreciated, and we look forward to assisting you again with your future holiday plans.

Classificada 5 em 5 estrelas

Paul was so joyful and helpful

Paul was so joyful and helpful. He made the booking experience very simple and made me laugh with some of his personal experiences. A great asset to the team!

3 de agosto de 2026
Opinião espontânea
logótipo da Inspire

Resposta da Inspire

Hi Victoria,

Thank you so much for your wonderful review, We're delighted to hear that Paul made your booking experience simple, enjoyable, and memorable. It's lovely to know that his friendly personality and personal stories helped make your experience even more special. We'll be sure to pass your kind words on to Paul we're very lucky to have him as part of the team.

Classificada 5 em 5 estrelas

Paul was really great customer advisor…

Paul was really great customer advisor he took my booking really good 👍 happy with it

30 de julho de 2026
Opinião espontânea
logótipo da Inspire

Resposta da Inspire

Hi Lubna We're delighted to hear that Paul provided such great service and made your booking experience a positive one. It's wonderful to know that you were happy with the support you received.

Classificada 5 em 5 estrelas

Great people

I was a little anxious having never used this service before. I was gifted vouchers and hadn't a clue what to fo. Paul Warrington was fabulous. He sorted my flights out in no time at all. Thank you Paul and Inspire

30 de julho de 2026
Opinião espontânea
logótipo da Inspire

Resposta da Inspire

Hi Tina,

Thank you so much for sharing your lovely feedback. We completely understand that trying a new service for the first time can feel a little daunting, so we're delighted to hear that Paul was able to put you at ease and make the process simple and stress-free.

It's wonderful to know that he was able to arrange your flights quickly and provide such helpful support.

Classificada 5 em 5 estrelas

Absolutely lovely man

Absolutely lovely man. Quick service and was really nice to talk too. Thank you so much

30 de julho de 2026
Opinião espontânea
logótipo da Inspire

Resposta da Inspire

Thank you so much for your 5 star review Jennifer We're delighted to hear that you received quick, friendly service and that you enjoyed speaking with our team, your kind words are greatly appreciated.

Classificada 4 em 5 estrelas

A good service once I had found my holiday

When I first called through I was a bit disappointed as I asked if I could give them my holiday requirements and they come back to me with suggestions as I did not have a specific destination, I was told I needed to look and find my holiday then call them back to book, once I had done this I got through to Paul who was very helpful and thorough when booking my holiday. He was very friendly and made me feel at ease.

20 de julho de 2026
Opinião espontânea
logótipo da Inspire

Resposta da Inspire

Thank you Katie for taking the time to share your feedback. We're sorry to hear that your initial experience didn't meet your expectations, but we're so pleased that Paul was able to turn things around. It's wonderful to hear that he was helpful, thorough, and friendly, and that he made you feel at ease throughout your booking. We'll be sure to share your kind comments with Paul, and we'll also take your earlier feedback on board as we continue to improve our service. Thank you for choosing us and we hope you have a fantastic holiday.

Classificada 5 em 5 estrelas

Great Holiday Advisor

Took a while on hold to get through to Inspire Holidays but glad I waited in the queue as I was connected to Paul (PW2) who was the most helpful and had the most approachable phone manner. He made me feel very happy and confident in booking my holiday! I highly recommend Paul (PW2) for anyone booking with inspire holidays

29 de julho de 2026
Opinião espontânea
logótipo da Inspire

Resposta da Inspire

Thank you so much for taking the time to leave such a wonderful review. We really appreciate your patience in waiting to speak with us, and we're delighted to hear that Paul made your experience worthwhile.
It's fantastic to know that his friendly, approachable manner and helpful service gave you the confidence to book your holiday. We'll be sure to pass your kind comments on to Paul they'll mean a lot to him. Thank you for your recommendation, and we hope you have an amazing holiday.

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