CTM UK - Managed Hotel Quarantine Opiniões 

Took day 2 test 9 days ago and no update on my results and not responding to my emails- given the reviews sounds like a scam so reported them to the CMA, my local MP and now going to try a chargeback with my bank

I have been desperately trying to contact this company constantly for the last few days via telephone calls and emails to which they don't respond to either!
I have been stuck in a red list country and I'm amazed the government has assigned this shambles of a company to deal with managed quarantine!
If anyone from CTM bothers reading this, then get your act together & stop taking advantage of unfortunate people who are stuck abroad due to genuine circumstances, we haven't all gone abroad for a holiday!

Awful Service. Don't bother sending the paperwork on time to complete Personal Locator Form. They don't bother picking up telephone. They don't even respond to emails. They must have bribed someone in the government to get this deal.

If you call them, prepare for it to ring for ages (30 mins+) until you get through. No waiting list or queue on calls or any indication of how long the wait might take! It just rings forever! Also if you want to amend your booking be prepared to go through hoops. Simple things like amending my flight number (which don't get updated if you change date) don't get updated. No FAQ of what things can or can't be done, what is important on the booking and what isn't. They are a shambles and not fit for purpose.

I went to Srilanka for a funeral,booked this CTM through UK gov website for the 10 days hotel quarantine package.This is the worst company I ever dealt with costing me lot of money.I filled the form on 5th of August which the fee was £1750.Then no confirmation email received.So I rang 6 times from SL.They picked up put you on hold for more than half an hr nd never get back.one day before the departure they picked up nd said my payment had declined and hv to pay the increased fee which is £2285.How unfair the gov and this CTM treating us?? It's based in India or somewhere you can hear child's screaming,praying in Mosque or something.All working from home and barely speak or understand our situation or huge amount that we are paying.So I had to pay the increased amount as I got few hours to the flight.even after that didn't get the invoice..Again rang them.Finally it's been sent and hotel given was in Gatwick even though I am in London.They hv no clue of what they are doing.looks like it's a third party. GOVERNMENT should be responsible for putting innocent people who are vulnerable in desperate situations...And charging heaps of money which we cn't afford.My whole salary and savings went for this and I dnt know how I will survive this mth and pay the bills.All the people in the bus to the hotels were complaining as it took 7hrs to drop us from LHR t4.One mum nd a daughter didn't get a hotel which was in the invoice and had to go back to Heathrow.Dont get the service we are paying for and treating like us refugees/ packages.Even the hotel and food doesn't cost £2285.Should charge less than £600.THIS IS A WAY OF MAKING MONEY FOR THEM IN THIS PANDEMIC.I am gonna take legal actions ASAP.This is not acceptable or right.Gov not doing anything????Don't deserve even 1 star 😬

Rubbish, I made 300 calls always busy tone only 1 number to book quarantine hotel room.
Web portal doesn’t work for deferred payment plan… I am stuck in Red List country just because of this. Complete waste 😡

I find it absolutely shocking that this is the only company the Scottish government allow UK citizens to use to buy the day 2 and 8 covid tests. £170 and they are NHS tests??? The exact same tests that people take if they have symptoms and it is free for them. It is shocking.

After my husband and I had to pay £340 in total for our day 2 and 8 tests, my husband didn’t receive any results for either. After contacting the company several times by phone and getting absolutely no where, he was then given an email address to contact which he did and yet again no response.

I would urge anyone to ignore this absolutely ridiculous scam that is happening within our country.

I booked at hotel and a few days later I changed the date due changes in flights and circumstances.
After speaking to the first person which could barely understand me. He reassured me that the change was made and I would receive and email confirmation after 48h,ok.
48 h passed and nothin I called back and after a long wait I spoke to someone and she checked and no change was made so she made it and gave me a change request code, saying that I won’t receive and email but the code would be enough. I hung up unsure but ok, to make sure I called a third time and checked the code the person again said the change request was made and I would receive a confirmation 48 h before the new arrival date and to keep hold of the code for change requested.
Today which is passed the date I originally booked and changed I received a credit invoice for the missed booking and I got charged £200 as well!
I would like to speak to an escalation team and resolve this matter.
This is my phone number 07821869545 can we resolve

I do not understand why we are forced to take the test with this doomed company. Apparently, the only approved site by the government (see .gov travel advise) for no obvious reason. I wonder who in the government has been paid a bribe to push for CTM to be the one and only option !!

Phone is never answered, results have not arrived, the list goes on and on. The only efficiency they have is in taking your money !!

Drakeford has made so many obstacles for residents of Wales to travel abroad he does not care how much it costs. Even 5 yr. olds have to pay £88. On 17th August I travelled to Spain ,along with my wife daughter son -in- law and two grandchildren 5 & 8.We all had to pay £88
a total of £528.The Welsh Government is a joke .Drakeford would prefer us to go Tenby for £2,500 for a week. The prices dropped from £88 to £68 before we went on the 17th and I called for a refund of £20 pp a refund of £120 as we had not even left left the country or received any tests. I asked to speak to a supervisor but the assistant from Mumbai said he was on his own then I heard his microwave ping and knew he had other more important matters to hand.
I have E-Mail the company on their refund process but true to form am awaiting a return of call. The Company in question is
"Corporate Traveller is the UK’s largest travel management company" What's that got to do with Covid and Vaccines ? This was the first time in almost 50yrs I did not vote Labour in Wales. Looking at Drakeford now, I know I made the right decision. How Drakeford can sleep at night beggars belief.

You need a code to fill in your passenger locator form and you need your passenger locator form to be able to upload the API, so if you don't get a code for a while, you are in a mess. I rang up to ask where my code was and said that I was nearly at the Eurotunnel. I was asked what time my flight from the Eurotunnel was. I explained that the Eurotunnel had nothing to do with a flight. So I was asked when my Eurotunnel Airlines flight was. And these are the professionals looking after the Covid situation in Wales???

Anyway, I was told - had to call back having been told 'Mum, you are breaking down' ( 'Ma'am, you are breaking up') and had the phone put down on me - that the code would be with me within the hour, which of course it wasn't. Perhaps I wouldn't have been 'breaking down' if I hadn't had to call an Indian call centre. As polite as the people are, they are incredibly difficult to understand. Charge a fortune for tests and then use the cheapest labour possible. Very low.

I eventually got the code and had to finish in filling in my API and passenger locator form at a service station using my mobile phone.

Having said all that, I gave two stars, because at least the results came back in good time after I took the test. I didn't need them, but they came back when CTM said they would.

The low rating is for the stressful time before I got the test. Once I got it, it was fine.

Awful. It's bad enough having to navigate reams of government pages trying to establish exactly what (Covid) tests are required for travelling, without this additional stress of trying to speak to call centres in India where the staff are (unfailingly) polite, but indistinct and unable to deviate from their script. I've just had to abandon a phone call that sounded like it was being made from Mumbai Central Station.

Shame on you CTM for your penny pinching.

Completely unprofessional – they do not reimburse expensive PCR tests; as stated in other comments, the testing service is actually conducted by the NHS (in Scotland). When I contacted them via email (as suggested: "Refund") they do not reply. I consider sending them an invoice. This is a complete rip-off, and the Government must put a stop to it.

Ordered the wrong PCR test by mistake. They don't allow to get a refund.

When you pay for the mandatory £88 PCR test to travel to Scotland, nowhere is said that it is actually an NHS home test kit (the same one that the government gives you for free, not a private one as we thought). The result is sent on the body of an email and doesn't contain CTM's name and logo, the time you took the test, the lab's name, or specifies that it was a PCR. Therefore it is not accepted if you're on a layover and need to present this same test to board your next flight up to 72h later. We lost our flights and money. On the phone, CTM didn't take any responsibility.

I would like to know how you justify 2285 GBP for such poor service.

Based in some far flung area of the outer universe phone line rubbish couldn’t hear a word they said, I ordered two test only 1 turned up for our day 2 test, bit late now as now if it does turn up it will be day 3

I cancelled 2 tests (£170) as the regulations had changed again. The first agent told me it would take 2 weeks for the refund, after 2 weeks the 2nd agents told me it would take 3 weeks, after 3 weeks I was told it could take up to 28 days. The connection on the phone is bad. Quite often I couldn't understand the people I spoke to due to the bad phone connection, their lack of communication skills and lack of interest in the matter. One guy simply didn't reply. Why can't #Watchdog investigate these scammers? I cannot believe the Welsh government forces us to use such a horrendously incompetent company. They should be made to hand over all the money they made to pay a few more decent nurses and carers in the country.
Shame on you!

Firstly I paid £68 for a day 2 test, which is an NHS test, the worst part is, if you have any problems it says please call the NHS… what am I paying for then?! It’s like me selling Domino’s pizzas and if you have an issue just call dominos 😂 Secondly if you have a problem (you most likely will), it will take you to a poor connected call centre 4000 miles away where I literally could hear screaming kids in the background when her English was already a struggle.

To make it worse they didn’t have any record of my test and said call 119, even though the NHS told me I needed a reference number (bar code) from my provider. I explained the NHS needed my bar code and their reply was “ah try again” haha it’s laughable. She then said we will call you back (even though I didn’t give my name or number haha).

If you run this company or are part of it, you should be ashamed of yourselves, I can’t believe the government have attached their name to this shambles of a company. I’d be embarrassed.

This is an abysmal company and is not fit for purpose.