troov.com Opiniões 26

Bonjour, on m'a fait enlever ma montre lors de mon passage au contrôle de sécurité de l'aéroport (et c'est bien la première fois qu'on me demande cela dans une aerogare!), le lundi 2 mars. Et j'ai oublié de la reprendre. Arrivée sur mon lieu de destination (Toulon) , j'ai contacté votre service des objets trouvés Troov Bordeaux.
L'objet a été récupéré: parfait, je paie donc 12 euros pour le mettre de côté puis 14 euros pour l'assurance puis 46 euros pour le transporteur (DHL). Tout est confirmé et accepté par le site (encaissement immédiat): super! PROBLEME: ma montre n'est jamais arrivée malgré l'acceptation du site, et ne me parviendra sans doute jamais car il est spécifié maintenant sur leur site qu'ils n'ont le droit de l'envoyer: BILAN: ni montre et 70 euros volés par le site lié à votre aéroport. On attend une explication, et surtout un remboursement de cette somme avant de déposer plainte contre cette arnaque. ref objet trouvé: T261089405. Maria

Super échange très rapide et réactif. Objet retrouvé et très simple à récupérer

The worst customer experience I have ever had! I registered a lost and found item that has tracking. I have received no communication in 2 months. I have left notes on my application and emailed so many times and no reply! At a complete loss and never got the item back

We lost two items at Disneyland Paris, the first was found and we could easily get it back. The second i’ve been trying to reach troov about for a month now, different e-mail addresses and even different people working at troov. We can not get in contact in ANY way since i’m not getting any responds. (We lost the item and couldn’t get it send over for some weird reason, only pick up and since we live in the Netherlands and not in France this is not an option.)

One day i checked and suddenly i could be send over, so of course i immediately acted. The thing is, this company is very easy to get lost stuff found but to get it back is a whole another thing and getting in contact with ANYONE is quite impossible.

Feel like I’m stuck in the matrix.

Left a phone on an EasyJet flight to Newcastle. Tracker showed it going back to Charles de Gaule airport. Was told to register it as lost with Troov. A month later I get a Troov ‘match’ out of the blue and pay €38 for 3-4 day postage to have it returned to the UK. That was nearly 2 weeks ago.

Postage tracking shows it’s never left the airport. Troov is who I paid but they haven’t replied. The postage company can’t help, CDG airport lost property can’t help, EasyJet can’t help. Who do I go to next? Troov is an intermediary but who for??

Not a good service at all
They don't answer email or phone

I tried to recover some clothes that I forgot in cheyenne hotel in Disneyland Paris and Í haven’t had any response. Regrettable

Vraiment génial. Nous avions oublié un sac a dos avec des objets coûteux et des doudou dans une attraction. Nous avons fait la demande a 21h, match une heure plus tard et 2 jours après nous avons retrouvé le sac a dos COMPLET !
Merci

Certaine d'avoir oublié mon doudou dans la chambre de mon hôtel disney, aucune nouvelle, pas de réponse ni positive ni négative... aucun sérieux. Nul.

Super easy to lodge missing item - I left my expensive watch in a security tray in Nice airport. I lodged the missing item as soon as I touched down in UK, 5hrs later the item was recorded as a match, less than a week later the watch was back on my wrist. Outstanding.

I recorded my loss on the same day, I had left brand new running shoes in the hotel room at Disney, Paris. Whoever cleaned the room has my shoes. I've received not even an acknowledgement from Troov. Farcically useless.

Objet oublié au contrôle de l'aéroport de Nice, déclaration immédiate très détaillée à Troov et ... aucune suite. Contact avec le service des objets trouvés qui a récupéré l'objet mais aucune info de Troov.
Suite après mon coup de sang, j'ai cherché à comprendre et il semblerait que le système repose sur la précision et la rapidité des déclarations des services d'objets trouvés. L'algorithme ne peut évidemment pas faire de rapprochement entre "offre et demande" si l'objet trouvé n'a pas été déclaré. L'algorithme peut tourner 24/24 pas les personnels des objets trouvés, dans mon cas, 5 jours de délai c'est un peu long quand on s'inquiète.
J'ai reçu l'information de Troov après avoir retrouvé mon sac auprès du service des objets trouvés de l'aéroport.
En conclusion, comme déjà écrit, tout repose sur la déclaration des services des objets trouvés adhérents à Troov.

Rated 2 but that's only because we had a match, every other part of troov truly feels like a money making business for lost items. Son lost his backpack and wallet at DLP this November on our last day there, and we were informed at City Hall to use Troov. Went home inputted our information (several times because the translation is not clear) and placed up a photo of our backpack. They found a match, which wasn't my son's backpack but a wallet. I didn't know that until I'd paid £30 for delivery, only to find when it arrived (not 2 days later as indicated but 6 days) it was his wallet, with no money in and only a library card (so essentially absolutely pointless). The system is seriously flawed in that you do not get to see first hand if the match is your match and how much they have matched of the lost items, they only blanket state they have a match.

Atroce. Mon objet a été retrouvé et remis par Air France aux objets trouvés de l’aéroport de nice. Cette info est donné par Air France lui même.
Impossible de joindre quelqu’un. Il faut espérer que quelqu’un daigne faire une correspondance avec notre avis sur le troov.com alors que l’objet est juste sous leur nez. On marche sur la tête.
Encore un service low cost où les gens ne réfléchissent même plus devant l’évidence.
Je vois déjà la réponse. « Nous sommes triste que votre expérience blah blah…pourtant on a fait notre part et bien suivi la procédure…merci de remplir le 72eme formulaire …. »
Vivement l’ia. On sera pas mieux traité mais y aura même plus d’humain à blâmer

Montre oubliée au contrôle. Trop tard pour la récupérer. Je fais la déclaration sur le site, avec détail.... À mon retour une semaine plus tard ma montre est bien là mais personne n'a essayé de me joindre,le dossier internet n'a d'ailleurs toujours pas été validé. Payé 12€ pour quoi alors ???? Un peu de l'arnaque je trouve

BVA airport. After losing some items, I was hopeful that the service would help me recover them efficiently. Unfortunately, that wasn’t the case.

The process of retrieving my lost items was not only costly but also unsatisfactory. I was charged 57 EUR to get my package back, and upon receiving it, I noticed that it was incomplete. The earbuds, which were the most expensive item I lost, and a laptop charger were missing from the package. These were the most valuable items I was hoping to recover, and their absence was a significant letdown.

The lack of transparency and accountability in this process left me feeling frustrated. I would caution others against relying on Troov.com and the lost and found services at BVA airport. It seems they do not take adequate care in ensuring all items are properly handled and returned to their rightful owners.

In addition to these issues, I found the Troov.com website difficult to navigate. It’s not user-friendly, and even when you try to change the language settings, it often reverts back to French. This lack of consideration for international users adds to the frustration, especially when dealing with the already stressful situation of lost belongings.

Absolutely terrible. Forgot a bag at Nice airport after passport control reported it to Troov and got a standard reply. Chased it by email to be told it had not been found. Chased again with the same reply. No one would answer the phone.
Had to fly back Nice airport a week later, went to the lost and found in terminal 2 and……. You guessed it, the man went to the back and came out with the bag. The system is clearly broken and without the ability to have anyone pick up a phone it is disgusting to have to pay $12 for a job that wasn’t done. The question is how did they not know they had the bag all along. Also the bag had no label and was not opened so that they could not have even known it was ours. Once again rubbish business.

Merci à troov pour avoir retrouvé le doudou de mon fils, vous avez sauvé ma journée, probablement ma vie !

Great experience, I lost my watch at Louvre museum and it was found and sent back very quickly. I recommend it for sure