I decided to shop at Truly for the first time ! The online ‘chat’ was most helpful , and the parcel arrived promptly. I am thrilled with everything , particularly the tumblers - just perfect for G&... Ver mais
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Leia as opiniões dos outros
This is my second order with Truly. I purchased more bedding and towels. Such Fabulous quality. Extras such as wrapped in tissue paper and then individual cotton bags with ribbons. Which makes the unw... Ver mais
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When you order things on line, my experience, to date, has been somewhat hit and miss ... imagine how delighted and surprised I was to receive an order that actually exceeded my expectations ... the d... Ver mais
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Really well made and finished denim trousers. A high attention to detail, great quality fabric, cut, and the zip should be at the centre back (so much more flattering). I usually buy from an alternat... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de roupa
- Loja de roupas para bebé
- Decoração e Design de Interiores
- Loja de acessórios de moda
- Loja de moda masculina
- Loja de moda feminina
Escrito pela empresa
Welcome to Truly. Thoughtful products, led by your style. Hand-picked for you by people like you. Free Delivery and Free Returns for UK orders over £85.
Informações de contacto
Fieldhouse Lane, SL7 1LS, Marlow, Reino Unido
- help@truly.co.uk
- www.truly.co.uk
4,4
Excelente
243 opiniões
Respondeu a 66% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good quality products and fast…
Good quality products and fast delivery. Thank you.
4 de março de 2026
Great product and packaged very well
2 de fevereiro de 2026
Service great but I found the website…
Service great but I found the website difficult to navigate
2 de fevereiro de 2026
The most beautiful shawls ever
The most beautiful shawls ever! I think I’ve bought 10+, for family and friends.
Seriously, so beautiful, if they came in more colours I’d buy them all!!
26 de janeiro de 2026
Quality product, excellent customer service
Easy purchase. Great customer service - actual person. Fast delivery. Great quality and value for money.
25 de dezembro de 2025
Great product
Great product, great buying experience. Questioning value when a quality item is reduced by over 60% in sale - suggests it’s over priced to start with.
27 de agosto de 2025
Excellent quality & customer service
Excellent quality - beautifully soft merino & cashmere jumper; looks way more expensive than actual price; speedy delivery & robust packaging; lovely message on the box - really special touch!
24 de novembro de 2025
Delighted !
Rapid response to any queries coupled with good quality items at fair prices .
(Nicely wrapped too and delivered quickly !)
24 de novembro de 2025
Great customer service
The delivery through Royal Mail failed and the tracking status never changed. I got in touch and the customer service was excellent, they shipped the item through DPD and I received it same day.
The item is great.
Good job
5 de novembro de 2025
I was very disappointed… The garment…
I was very disappointed… The garment came and there was nothing wrong with it but it was way too big… I requested a return on two occasions and never heard anything back whatsoever. I am now left with a garment and it doesn't fit… The returns system clearly doesn't work… Very disappointed ☹️
9 de novembro de 2025
Opinião espontânea
Resposta da Truly
Hi Wendy,
Thank you for getting in touch and for sharing your feedback. I’m really sorry to hear you found the returns process unclear — we always want this to be as simple and straightforward as possible.
For your reference, all the details about how to return or exchange an item are outlined on our website here: https://truly.co.uk/pages/returns
. You have 35 days from the date of purchase to return or exchange any unworn items, and the step-by-step process is explained on that page.
That said, your feedback is very valuable to us, and we’ll make sure to review the information to see if there’s any way we can make it clearer for our customers.
Made my 1st purchase from Truly last…
Made my 1st purchase from Truly last week. The jeans arrived promptly they were very high quality, they were packaged really nicely and great price.
Overall a very positive experience from Truly. Well done
1 de outubro de 2025
Fast delivery
Fast delivery, kept informed at each step, good all round service
10 de setembro de 2025
Opinião espontânea
Order came quickly
Order came quickly. Part of order was missing but Truly customer service were on it straight away so can’t take any stars away for that
27 de agosto de 2025
Ordered wrong size
Ordered wrong size. Returned next day (confirmed by Royal Mail). Been chasing customer services for either a refund or exchange for 4 weeks now. Wife is upset because it was an anniversary present. What a shame. Sadly I can’t recommend this store.
2 de julho de 2025
Amazing product
Amazing product - better than expected. Good quality, snuggly soft. Quick delivery and easy to order
25 de junho de 2025
Resposta da Truly
Hi Elena, thank you so much for the positive review! We are so glad that you love your purchase.
I was most impressed with the quality…
I was most impressed with the quality of the garment I purchased.
9 de março de 2025
A truly outstanding experience.
How have I only just discovered ‘Truly’. This is, without doubt one of the most satisfying businesses I have ever had the pleasure of purchasing from.
The buying process was straight forward, the quality of product is excellent and product packaging/delivery has been second to none.
A truly outstanding experience.
6 de fevereiro de 2025
Opinião espontânea
Resposta da Truly
Hi there,
Thank you so much for your 5 star review, we are so pleased to hear you are happy with your purchase and the service provided.
We hope to see you shop with us again soon!
Best wishes,
the Truly Team.
Beautiful sheets
Beautiful sheets, great quality, classic design and fast delivery.
28 de janeiro de 2025
Resposta da Truly
Hi Linda,
Thank you for your five-star review! We are so glad to hear you are happy with the quality and design of our bedding.
We hope to see you shop with us again in the future!
Best Wishes,
Truly team😊
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