TrustFord Opiniões 22 739

TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

TrustFord Lisburn did great! Test drive was arranged easily and plenty of time allowed to try out the car. Nathan was very helpful and made sure everything was explained to us in a very polite, frie... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

A helpful, informative and friendly agent (Stephen King), and a clean, Disabled helpful, offices (Stockport) made my pondering, decision making and overall exprience, a joy. Lead in time explained, q... Ver mais

Classificada 5 em 5 estrelas

We only buy a car once a decade or so and were a bit apprehensive about replacing our Ford after 160,000 miles. We need not have worried. Whilst browsing the Ford range in Epsom, we bumped into Nick... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Overall great experience - came into a one car and left with a better more expensive car but one that was more aligned to my needs as a first time nervous driver. Got to test as many as I needed, and... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Concessionário auto

Escrito pela empresa

Operating as an independent dealer group with its own board of directors and operating strategies, TrustFord is part of the Ford Retail Ltd. Accredited as one of the Sunday Times Top 25 Companies to work for, TrustFord operates a network of 65 dealership sites throughout the UK and Channel Islands. It employs 3,500 staff all of whom are focused on Driving the Standard in Customer Care. On our website, you can find out more about our New and Used Cars, Motability vehicles or vans, as well as our latest Offers, Servicing options, and the latest driving advice from our Hints and Tips


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

23 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

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Classificada 5 em 5 estrelas

Great service from Ford from start to…

Great service from Ford from start to finish. Dax was excellent to deal with, professional, helpful, and made the whole process straightforward. The purchase was smooth, and the finance was arranged quickly without any hassle. Really pleased with how easy everything was. Would definitely recommend.

19 de março de 2026
Classificada 5 em 5 estrelas

Excellent service

Excellent service at every stage. Ben explained process of trading in old car and gave clear guidance in selecting new one. Well done !

20 de março de 2026
Classificada 5 em 5 estrelas

New car purchase.

I have given 5 stars due to sales exec Eda. She was welcoming professional and knowledgeable.
This is despite the telephone answering system being totally below par.

8 de março de 2026
Classificada 5 em 5 estrelas

Ford Stockport Kuga

A helpful, informative and friendly agent (Stephen King), and a clean, Disabled helpful, offices (Stockport) made my pondering, decision making and overall exprience, a joy. Lead in time explained, questions answered, and car picked up 29.3.26. Thank you.

27 de novembro de 2025
Classificada 5 em 5 estrelas

Excellent customer service

Charlotte was brilliant, she booked me in for an appointment straight away and walked me through the process of buying a car, even checking in after I drove away to make sure everything was ok.

20 de março de 2026
Classificada 5 em 5 estrelas

Purchase of Ford E Transit

Pedram was superb to deal with, creating a smooth transaction and collection process.
The company supplied me with an excellent low mileage van, at a price that was competitive with other transit centres.
Also arranged the fitting of additional security locks, ready for when I picked up the vehicle.
I will definitely use them for any future purchases.

21 de fevereiro de 2026
logótipo da TrustFord

Resposta da TrustFord

We appreciate you sharing your positive experience. We're happy to hear that the transaction and collection process was smooth. We're also glad that you were supplied with an excellent vehicle and that we arranged the fitting of additional security locks. Thank you!

Classificada 4 em 5 estrelas

Overall great experience

Overall great experience - came into a one car and left with a better more expensive car but one that was more aligned to my needs as a first time nervous driver. Got to test as many as I needed, and I tested at least three from if memory serves. Generally buying a car is exhausting and we were there for hours but overall really good service and they offered us refreshments when needed. The only gripe that I have is that they delivered my car to the wrong place but was quickly remedied.

13 de dezembro de 2025
logótipo da TrustFord

Resposta da TrustFord

We're glad you enjoyed your experience and found a car better suited to your needs. We appreciate your patience and are sorry about the delivery issue. We're happy it was quickly resolved. Thanks for your feedback.

Classificada 5 em 5 estrelas

We only buy a car once a decade or so…

We only buy a car once a decade or so and were a bit apprehensive about replacing our Ford after 160,000 miles. We need not have worried. Whilst browsing the Ford range in Epsom, we bumped into Nick who encouraged us to sit in the models we liked and to test drive the one we really liked. He was relaxed and friendly letting us move at our pace, there was no hurry or pressure, which we really appreciated. Everything was explained clearly. We had a weekend to mull over our choice. We found the whole process very straightforward and stress-free, even enjoyable ! Thank you Nick (Hunt).

21 de fevereiro de 2026
logótipo da TrustFord

Resposta da TrustFord

We're happy to hear your car-buying experience was straightforward and stress-free. It's great that you appreciated the relaxed atmosphere and clear explanations. Thank you for your positive feedback!

Classificada 4 em 5 estrelas

Top service from first enquiry to…

Top service from first enquiry to collection of vehicle. Very professional approach and excellent customer service from Aodhan .

11 de março de 2026
logótipo da TrustFord

Resposta da TrustFord

We appreciate your positive feedback and are happy to hear about the top-tier service you experienced, from your initial inquiry to picking up your vehicle.

Classificada 5 em 5 estrelas

1st class service

1st class service. Very welcoming and friendly. Have dealt with Ford Trust before hence why I still go back. Keep doing what you best. I must say that Neil Beeby is an asset to the company.

5 de março de 2026
logótipo da TrustFord

Resposta da TrustFord

We're happy to hear that you consistently receive first-class service from our welcoming and friendly team. It's great to know that you keep coming back to us!

Classificada 5 em 5 estrelas

Zeshan Malik at TRUSTFORD Staines was…

Zeshan Malik at TRUSTFORD Staines was very helpful, polite and professional and gave first class service.
I went to this dealership because close friends have had very good experiences here over many years. This was an excellent recommendation!

12 de março de 2026
logótipo da TrustFord

Resposta da TrustFord

We appreciate you sharing your positive experience. We're happy to hear that you found our team member helpful, polite, and professional and that you received first-class service.

Classificada 5 em 5 estrelas

TrustFord Lisburn did great!

TrustFord Lisburn did great!
Test drive was arranged easily and plenty of time allowed to try out the car. Nathan was very helpful and made sure everything was explained to us in a very polite, friendly and un-pushy manner. New car was made ready on agreed collection date, nicely cleaned and prepared and fully charged.
Tip for any new customers; once purchase is agreed, get the TrustFord bank details ahead of time, don't expect to complete payment at time of delivery unless you are very familiar and well set up to do the Open Banking transaction.

2 de março de 2026
logótipo da TrustFord

Resposta da TrustFord

We're happy to hear that your test drive and new car collection went smoothly! We appreciate your helpful tip for new customers regarding payment. Thank you for sharing your positive experience.

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