I placed my order in mid-November during the Black Friday sale, intending it as a Christmas gift. After weeks of silence and no delivery, the shipment was eventually returned to the sender.... Ver mais
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Leia as opiniões dos outros
Gute Erklärungen vor und Betreuung während der Arbeit. Auch der Versand und die Anleitung für das Ankleben des rückseitigen Schutzstoffs klappt bestens. Wäre schön, wenn der nötige Spezialspray im Pr... Ver mais
Jenni and Björn are one of the most service minded and helpful tufting-sellers out there. They are serious in their work, take their craft and their business seriously. They care about their customers... Ver mais
Von der Reservation über die Kommunikation bis zur Durchführung des Workshop‘ s war alles top organisiert… sehr freundlich und kompetent. Mir hat der Tufting Workshop sehr viel Freude und Input gege... Ver mais
Informações sobre a empresa
Escrito pela empresa
Your tufting shop from Europe: Tufting machines, supplies and handy tools that help you to get started with your new fluffy hobby! We ship original AK tufting machines and loads of tufting supplies from our warehouse in Switzerland. In our studio we also offer tufting workshops, events for companies and schools and much more. In other words: We are your tufting experts! :) Within Switzerland as well as Liechtenstein we offer free shipping for every order of tufting supplies over 100€, free of import duties or taxes. Of course, we also ship your tufting machine to almost every other country on the planet, so we are without a doubt you global tufting supplies shop. You need tufting yarns or accessoires that we don't have in our shop yet? Just contact our most helpful support team and we are happy to see what we can do for you. By the way: This applies for every issue you might have with your tufting equipment. Make sure to check our YouTube channel full of free tufting knowledge and if this information are not enough, feel free to write us an email. Our mission: To make the world a fluffier place! :)
Informações de contacto
Bachstrasse 33, 5032, Suhr, Suíça
- help@tuftinglove.com
- www.tuftinglove.com
4,4
Excelente
52 opiniões
Não respondeu a opiniões negativas
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Awful customer service
I placed my order in mid-November during the Black Friday sale, intending it as a Christmas gift.
After weeks of silence and no delivery, the shipment was eventually returned to the sender. As soon as the issue appeared, I immediately contacted the local carrier (Correos) and was explicitly told that only the sender could correct or intervene on the delivery, not the recipient.
I was never notified that the parcel was being held at a post office, nor was I given any opportunity to act before it was sent back.
The most unacceptable part of this experience is the complete lack of communication: I received no replies for weeks, and when the company finally responded, it was only to ask me to pay additional shipping costs for an order that was never delivered.
More than a month later, the package is back with the seller, I still have no product, no refund, and no clear solution.
This is not how a serious business handles customers. Extremely disappointing service. I would strongly advise against ordering from this shop.
22 de janeiro de 2026
Opinião espontânea
Kurstag
Meine Tochter wurde gut in die Arbeit eingeführt. Sie durfte einen tollen Tag verbringen und war danach stolz auf ihren Teppich. Dieser wurde sehr schnell mit der Post zugeschickt.
Für das finish hätte ich mir eine weitere Stunde (an einem anderen Tag) gewünscht
7 de abril de 2025
Resposta da tuftinglove.com
Hoi Barbara, vielen Dank für deine positive Bewertung <3
Wie im Kurs besprochen, dürfen alle im offenen Atelier nach Datumswunsch bei uns den Teppich noch fertig machen, scheren und frisieren so lange ihr wollt. Ihr dürft gerne auch nachträglich noch einen Termin per Mail mit uns vereinbaren.
Alle Kursteilnehmenden haben die Wahl den Teppich zugeschickt zu bekommen oder bei uns im Atelier mit unserer Hilfe fertig zu stellen.
liebe Grüsse
Jenni
Super Produkte tolle Beratung
Super Produkte (Garn), schöne Auswahl an Farben. Und eine tolle Beratung (Cloth). Fragen per email werden zeitnah beantwortet! Vielen lieben Dank und weiter so!
7 de abril de 2025
Resposta da tuftinglove.com
Hoi Sylvia, danke dir viel mals für das tolle Feedback und viel Spass mit den Garnen!
Resposta da tuftinglove.com
Danke Claudia! und viel Spass mit dem flauschigen Garn!
Ware ist Tip Top und schnelle und…
Ware ist Tip Top und schnelle und unkomplizierte Abwicklung.
24 de março de 2025
Meine Empfehlung…
Ich habe Tuftingwolle für mein erstes Projekt bestellt und bin super zufrieden! Die Qualität ist top, der Versand ist schnell und der Kontakt super nett. Nur zu empfehlen!
24 de março de 2025
Resposta da tuftinglove.com
Danke dir Monika! und viel Spass beim tuften!
Sie machen die unmögliche möglich und…
Sie machen die unmögliche möglich und sind immer bereit zu helfen.
Danke für eure Unterstützung in die Projektarbeit
14 de março de 2025
Ein neues Hobby
Ein neues Hobby, welches ich gerne an meine Schüler weitergebe! Achtung!!! Es hat Suchtpotential 😁
Danke Jenni für den tollen Service und und die Beratung!!!
Kann nur empfehlen geht dort hin und unterstützt dieses kleine KMU!!!
8 de março de 2025
Resposta da tuftinglove.com
💛
Love for TuftingLove <3
Great product range, easy to navigate the website, quick and effective delivery, everything is perfect! Jenni has an awesome attitude and obvious love of this endeavor!
31 de janeiro de 2025
Gute Kommunikation/Beratung
Gute Kommunikation/Beratung mit Jenni vorab. Schnelle Lieferung.
21 de janeiro de 2025
Schnelle und unkomplizierte Lieferung
Schnelle und unkomplizierte Lieferung. Ware gute Qualität!
10 de janeiro de 2025
super professionell, sympathisch, verlässlich
unglaublich fachkompetent, zuverlässig, perfekte Kommunikation!
6 de janeiro de 2025
cooles kurslokal
cooles kurslokal, fachkundige kursleitung mit ansteckendem tuftingfieber-absolut empfehlenswert
3 de dezembro de 2024
Danke Jenni fürs immer behilflich sein…
Danke Jenni fürs immer behilflich sein und kompetent Auskunft geben. Wir sind zufrieden.
26 de novembro de 2024
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