Twayair Opiniões 

This was our third time flying with this airline, and our first since they rebranded from TWay to Trinity Airways. Before the rebranding, they were average, but acceptable for a low-cost carrier. Expecting an improvement based on their recent claims of upgraded service, we were disappointed to find that the quality has dropped significantly.
​The main issues we encountered were:

​Absurd Baggage Enforcement: During the boarding, staff insisted that every tiny item - including small crossbody bags and a clip-on water bottle - had to be stuffed inside a single piece of cabin baggage. Re-packing under time pressure in front of other passengers was stressful, humiliating and unnecessary, especially since neither weight nor dimensions were being checked.

​Cabin Comfort: Awful. The seats and aisles have been narrowed drastically. Even at 50 kg, I found the seating uncomfortably tight. The cabin ventilation was barely functioning, making the flight uncomfortably hot, and the air still was extremely dry, causing caugh and nasal issues. At some seats the screens were not functioning properly, not allowing to turn them off, so the passengers had to sleep in front of bright light (brithness adjustment is also missing).

​Safety Concerns: Crew members paid little attention to safety. The safety demonstration was absent on our side of the plane, and during both takeoff and landing, the crew walked past without checking seatbelts, seat positions, window shades, or baggage placement.

​Aircraft Condition: The aircraft appeared outdated, with visible grime on the wings and flaps, raising doubts about proper maintenance.

Poor Cabin Cleanliness & Inspection: They also seem to be cutting costs on cleaning and turnaround checks. In one seat pocket, there was no sickness bag (sanitary bag), while in another, the magazine was completely crumpled and damaged. It was obvious that the seat pockets were neither inspected nor refreshed before the flight.

​+During the flight, a crew member importunately questioned us about food that we had simply set aside to finish later. It was an unpleasant experience.

​Overall, the service has degraded significantly compared to our previous flights under the old brand. We will not be flying with Trinity Airways again. It became even worse than Ryanair, not respecting passengers at all.

Je pensais rédiger un avis relativement positif mais je suis à présent mitigée... Tout d'abord, très agréablement surprise par le personnel (aussi bien à l'enregistrement que pendant le vol). Premier vol (+ de 12h) avec ma fille de 17 mois donc j'appréhendais un peu après avoir lu certaines choses les concernant et au final ils ont été vraiment au top ! Très compréhensifs, accueillants et bienveillants. Ça m'a facilité le trajet.
Merci beaucoup à eux.
Ma note est mitigée uniquement pour la suite : je souhaite ajouter un bagage en soute. Normalement c'est autour de 70/80e car je m'y prend à l'avance (mon retour est dans une semaine mais j'ai voulu ajouter la valise une 10aine de jours avant). Sur le site, on peut seulement ajouter du poids à sa valise actuelle et par téléphone on m'annonce presque 200e pour une valise de 15kg... C'est un peu la douche froide donc je vais voir comment m'organiser mais sachant qu'en cette période les vols sont loin d'être complets, c'est quand même exagéré... (à titre de comparaison, ma fille aînée va rester plus longtemps et son retour se fera avec une autre compagnie. Avec T'way elle a eu droit à 15kgs en soute, avec Lufthansa au retour elle aura droit à 23kgs...) J'espère juste que le voyage retour se passera bien et que le personnel sera aussi agréable qu'à l'aller.

À fuir ! Nous avons passé les pires vols de notre vie avec cette compagnie. Un service low cost sur des vols de 15h entre Seoul et Paris. Pas d’écrans, la climatisation était très forte, et devinez quoi ? Pas de couverture proposée. Nous avons demandé aux hotesses si c’était possible d’en avoir une et elles nous ont proposé de l’acheter… pour 30 euros. Comme si nous n’avions pas déjà payé assez cher nos billets d’avion (1200 euros aller retour par personne)… Nous avons passé le voyage dans le froid. Mais le pire dans tout ça ? Étant végétariens, nous avons, comme demandé par la compagnie, tenté de reserver nos repas une semaine avant le vol (il faut le faire au maximum 3 jours avant, donc comment vous dire que nous étions large). Après avoir passé 3 heures à batailler sur leur site et à essayer de contacter la compagnie, cette dernière nous a dit qu’elle ne pouvait rien faire pour nous. À l’enregistrement, nous avons expliquer notre problème à l’hotesse d’accueil, sans résultat. En rentrant dans l’avion, nous avons fait de même avec l’équipage, qui nous a répondu qu’ils ne pouvaient rien faire pour nous. Nous avons donc passé 15h de vol SANS REPAS. On nous a “gentillement” proposé d’acheter une boite de nouilles instantanées de leur catalogue… C’est absolument inadmissible, je ne recommande pas l’experience.

I didn't even flight yet and the experience has already been awful. Unsurprisingly, I hear they are changing their name to Trinity, probably because the T-way brand is completely hated after the sheer number of problems they've caused people. Honestly, I feel stupid for ever buying a ticket with them.

At this point, I’m genuinely hoping they just cancel my flight so I can fly with someone else, because if the sales and customer care teams are this callous and inept, I don't even want to imagine what the onboard crew is like. And if they are good, I am really sorry for them: it must be terrible working for such hideous company. Let's be real, they aren't even a genuine low-cost carrier compared to others: even Chinese low-cost airlines, which I am not a fan of, offer significantly better services and baggage allowances for a fraction of the headache.

Just to name one problem they did to me, they arbitrarily moved my flight, causing a direct financial loss, and then proposed absurd "solutions" like changing my destination to an airport 800 kilometers away from my original one, before essentially telling me to figure it out and deal with it myself. Avoid at all costs

I flew from Rome Italy to Seul
YOO JIN JU
Fly TW 406 Seat 2D
1 August 2026
She was professional sweet and caring
Thank you

Booked a premium seat Seoul to Kong months in advance. Within a week cancelled the flight and tried to push us to another day (after we had booked everything else). Now told refunds can take 3 months to process. Never flown with them and never will in the future.

Davvero un disastro. La compagnia ha prima cancellato un volo Seoul-Roma, che era fondamentale per il nostro viaggio, e poi un altro che ci era stato proposto dall'agenzia intermediaria. Provando a contattarli dall'Italia, è terribile. Dal sito si viene mandati su un numero coreano che funziona in orario 12:00-24:00 ma permette di parlare solo con operatori coreani. Il numero corretto per parlare con operatori in lingua inglese è quello invece che è possibile contattare dalle 24:00 alle 12:00, peccato che finora tutti i tentativi di utilizzarlo siano risultati nel nulla. Non comprate mai biglietti da loro.

Stay away from T'way Air unless you want to experience "Final Destination" in real life. I flew their A330 and it was the most terrifying experience of my existence. The plane was flying erratically—sudden drops followed by violent "pull-ups" as if the pilots were struggling to maintain control. We were dangerously close to the ground. It wasn't just turbulence; it was a total failure of flight stability.This airline was recently fined 2.6 billion KRW ($1.9M) by the South Korean government for falsifying maintenance records and skipping hydraulic system tests. My experience confirms they are flying "death traps" while lying about their safety standards.On top of nearly killing me, they extorted $160 USD from me at the check-in counter for a bag that didn't even weigh 25 lbs. Their pricing is a predatory scam designed to trap passengers who book through third-party sites like Priceline.T'way Air is a "trash airline" that prioritizes profit over human life. If you value your safety and your money, book with a reputable carrier. I will never step foot on their planes again. They don't deserve to be in the sky.

T'Way... I hate this airline so much. I never paid for a flight to take this airline. I would likely never take this airline, if I had any choice in the matter.

We were all forced to take this flight due to an unexpected layover in Malaysia, a country we weren't even originally supposed to go to. They made us catch this garbage-ass sh*tty airline the rest of the way back to Incheon, with it's broken seats, razor-sharp armbars that can't retract, and everything else. It doesn't even have a single monitor on it for the safety demonstration, like the plane is from the 1970s or something.

The plane really did look like it was from the 70s. And yes, the armrests could NOT fold up, meaning I couldn't fit in the seat at all. I'm not some 400 pound guy or anything, and I'm short (181 cm.) I think anyone over 5'8"/173 cm is going to be uncomfortable in this airline's seating. Also, the seatbelts were broken.

And one of the worst things of all is, they don't give you water on the flight unless you pay for it, despite the airlines banning water and liquids on flights globally now. They charge $4 USD for water! And it wasn't even a bottle; it was a PAPER CUP OF TAP WATER! I did not pay for their lukewarm cup of water, but it should be outright illegal for airlines to deny you bringing your own water on the plane AND not giving you free water on the plane, on top of that. How are they literally going to ban water from you?

This airline is down there with Spirit, Frontier, Lion Air, and Air China. T'Way is the second worst flight I've ever been on, only beaten by China Air. ...And yes, I did get sat next to a crying baby and an extremely smelly guy.

Je ne mets jamais d'avis mais là je suis obligée...
Je reviens de Corée avec un vol de 15h Séoul-Paris et tout a été horrible. J'ai pris plus d'une centaine d'avion, c'était le pire vol : impossible de s'enregistrer à l'avance, aucune boisson disponible (que de l'eau), pas de café ni thé proposé, jamais de desserts ou de sucré. Sur les 15h de vol vous avez le droit à 2 barquettes en guise de repas. Les hôtesses s'empressent de vous servir et vous débarrasse pour vous proposer le menu avec toutes les options payantes. Notre vol est parti à 10h heure local et une heure plus tard nous étions dans le noir complet. On a fait 13h sur le 15h dans le noir alors que ce n'était même pas un vol de nuit : une honte !
Il fait très froid et aucune couverture n'est donné
Bref a fuir !!

Compagnie a fuir! Ecran ne fonctionnant pas poru un vol de 15h! 0 boissons repas horrible avion tombant en lambeaux

This is my 1st time flying T'way Air--I took the flight from Seoul to Singapore. Overall it was a great experience.

Pros:
- The staff helping with the self-check in kiosks at Incheon Airport was really helpful and fluent in English
- Boarding experience was great, very efficient
- Cabin crew were nice, very polite
- Good pilots gave us a safe flight. Smooth take off and smooth landing! We even arrived early.

Cons:
- The seat felt less comfortable than usual, it would help if there were pillows. And the plane felt very cold. In future I will bring a jacket for T'way Air flights. :)

Very bad service! worst flight i have ever been to
no tv service! seats so bad! u better fly standing.

Disgusting food! disgusting services! good staff
longest 10 hour flight! will never fly tway again it is very similar price to other airlines still garbage food garbage airlines garbage seats

can’t get more frustrated will make sure nobody i know fly this tway shitty airlines

Buchungsnummer J34JNM


Ich warte auf unseren verlorenes Gepäck. Wann kommt das???

14hours flight
- no Entertainment System but screens available
- very very little bit of food with water. / taste horrible, like plastic- no vegetable food -
- super cold in the plane, so you have to buy a blanket. (not included in the flight)
- when you want to buy extra food or drinks, or the blanket, they don’t accept debit credit card. Only pure credit card.

So in total: 14h flight - no entertainment, in the cold and no food, and cannot buy anything to make it better. Never had so Bad Experience.
For example emirates: free blanket, free sleept equipment, free soda drinks, cafe or tee, to the good tasting food.
And payment via debit credit card, like everywhere on this world.

Never again.

Pls change it, it’s so simple…

Extremely bad experience as we were travelling from Seoul to Vancouver which is a 10 hour flight and they did not have any food containing Chicken or Vegetarian food. They only served food with Beef and Pork which we as certain community do not consume. So we were left with not being served anything during the entire flight of 10 hours. They are also not well trained in Vocal English as they were not understanding what we were saying. This is an International carrier and you are serving only to your people. We have paid for the fare too and we were treated very badly. I had a very bad experince.

I bought a business class seat and needed to change it. Due to an error code on their system, I was unable to make my change online. I attempted to contact them through their contact form several times with no reply. I found a phone number and called at least 10 times at different times of the day. At the end of the day, I had to book a whole new ticket home and double paid. Unbelievably horrible customer service. DO NOT fly with them.

I had such a terrible experience with Twayair. I flew as a family of 4 with 2 kids from Dad-Incheon, they canceled the flight without a reason. We have tried to contact them so many times to refund the tickets, they never got back to us. Just silence, absolutely awful. I would avoid this airline at any cost.

Felt like I was in Oliver Twist asking “please sir, may I have some more?” except it was just water, basic hydration shouldn’t feel rationed.

Bonjour et bonne année aux lecteurs.
Pour mon voyage retour depuis le Japon, je décide de me faire un petit plaisir et de prendre un vol en business class.
Le premier vol se passe bien et là premier problème, escale de 15h et pas de lounge business ni de service proposé par la compagnie. Je prend mon deuxième vol, je trouve un bouchon d'oreille usagé dans la pochette face à moi, les écrans ne fonctionnent pas (vol de 14h), les 2 seules repas sont des barquettes réchauffer que vous pouvez achetez à la supérette du quoi pour seulement 3-4€, seulement 3 boissons disponibles (eau, coca et jus d'orange) et 0 snack gratuit.
Une fois arrivé, je récupère mes valises et me rend compte que l'une d'entre elle est détruit. J'essaie de contacter la compagnie aérienne par téléphone et mail. Cela fait déjà 2 semaines et toujours pas de réponse.