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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Starlit Starburst Lights are a big disappointment. Nothing like the advertised beautiful full firework appearance light. Very flimsy and cheaply made. After reading other reviews and the difficulties... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Oh my gosh! What a great company to work with. Lets face it, sometimes things happen. So when I got my order in everything was perfect, a few days later one of my orders stopped working. I contacte... Ver mais

Classificada 2 em 5 estrelas

First of all I was disappointed as to how long it took to get my order and didn’t receive updates as to when it would arrive. I didn’t realize the wreath was being shipped from Australia. Secondly,... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I bought 2 bunches of tulip lights for me and my mum and we absolutely love them. Tulips are my mums favourite flowers so I wanted her to have these beautiful lights. The customer service team are... Ver mais

Informações sobre a empresa

  1. Decoração e Design de Interiores

Escrito pela empresa

Add a little magic to your world- TwinklingTree brings you whimsical lights that turn your home and garden into a fairytale wonderland, one sparkle at a time! ✨ Need a hand? Our team of sparkle specialists is just an email away at Support@TwinklingTree.com


Informações de contacto

3,0

Aceitável

TrustScore: 3 em 5

6 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 91% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

AMAZING

I bought 2 bunches of tulip lights for me and my mum and we absolutely love them. Tulips are my mums favourite flowers so I wanted her to have these beautiful lights.
The customer service team are also amazing as I made a mistake with my initial order and they rectified it with no hesitation.
I will definitely buy from this company again and recommend them to others.

15 de fevereiro de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Replaced the boring wreath I had for…

Replaced the boring wreath I had for years with this and my front door looks like something out of a magazine now. Lights are subtle but SO elegant. Multiple neighbors have asked where I got it lol. Zero regrets

11 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Oh my gosh!

Oh my gosh! What a great company to work with. Lets face it, sometimes things happen. So when I got my order in everything was perfect, a few days later one of my orders stopped working. I contacted Twinkling Tree and they responded within a few minutes. After following their directions I was notified that a replacement would be shipped out immediately. The replacement will be here tomorrow. I sure wish all online companies worked like these folks. I have ordered from them in the past and the service was just as good, I will continue shopping with Twinkling Tree and highly recommend them.

16 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I love my twinkling tree

I love my twinkling tree! It was a gift from a friend and I enjoyed it so much I ordered 2 as gifts for others. One friend’s granddaughter decorated hers with tiny Easter ornaments. I like the cheerful ambiance the light provides.

16 de abril de 2026
Opinião espontânea
logótipo da TwinklingTree

Resposta da TwinklingTree

Hi Dot,

Thank you for your lovely message! We’re so happy to hear that you love your tree and that it has brought such a cheerful ambiance to your space. It’s heartwarming to know that it was a thoughtful gift from a friend and that it inspired you to order two more for others.

The idea of decorating with tiny Easter ornaments is simply delightful! It’s wonderful to see how our customers personalize their Twinkling Trees, making them unique and special in their own right. Your enthusiasm truly brightens our day!

If you ever have more stories to share or need assistance, please feel free to reach out. We’re here to support you and ensure that your experience with our products remains exceptional.

Thank you once again for your kind words and for being a valued member of the TwinklingTree community. We look forward to serving you again!

Best regards,
Jen

Classificada 5 em 5 estrelas

Honestly did not expect to love this as…

Honestly did not expect to love this as much as i do. the warm amber glow is so cozy and it fits perfectly next to my bookshelf. my cat knocked it over twice and its totally fine Imao. really well made.

17 de março de 2026
Opinião espontânea
logótipo da TwinklingTree

Resposta da TwinklingTree

Hi Emma,

Thank you so much for taking the time to share your wonderful experience with us! We’re absolutely delighted to hear that you love the product more than you expected. The warm amber glow truly adds a cozy touch to any space, and it’s fantastic that it fits perfectly next to your bookshelf.

It’s also great to know that the product has proven to be durable, even with your cat's playful nature! We design our items with both beauty and quality in mind, and your feedback reassures us that we’re on the right track.

Your satisfaction is our top priority, and hearing how our product has positively impacted your home brings us immense joy. If you have any more thoughts to share or if there’s anything else we can assist you with, please don’t hesitate to reach out. We’re always here to support you and ensure you have the best experience possible.

Thank you once again for your kind words. We truly appreciate your support!

Warm regards,
Jen

Classificada 5 em 5 estrelas

The butterfly shelf is a nice way to…

The butterfly shelf is a nice way to display crystals. It’s a good size, looks nice, and helps keep everything organized while adding a decorative touch.

3 de março de 2026
logótipo da TwinklingTree

Resposta da TwinklingTree

Hi Walker,

Thank you for taking the time to share your experience with the Enchanted Butterfly Shelf! We’re so glad to hear that it’s a nice addition for displaying your crystals and that it helps keep everything organized while looking beautiful.

Your feedback is incredibly valuable to us, and it’s wonderful to know that our product is making a positive impact in your space. We strive to create items that bring joy and functionality to our customers’ lives.

If you have any further comments or need assistance, please feel free to reach out. We’re here to support you!

Best regards,
Jen

Classificada 1 em 5 estrelas

Starlit Starburst Bust

Starlit Starburst Lights are a big disappointment. Nothing like the advertised beautiful full firework appearance light. Very flimsy and cheaply made. After reading other reviews and the difficulties in obtaining a refund, I’ll just take a loss on this one! Don’t waste your money on this product.

15 de abril de 2026
Opinião espontânea
logótipo da TwinklingTree

Resposta da TwinklingTree

Hi Precia,

Thank you for taking the time to share your thoughts with us. We genuinely appreciate your feedback regarding the Starlit Starburst Lights. We’re sorry to hear that your experience did not meet your expectations.

At TwinklingTree, we strive to provide products that bring joy and beauty to our customers’ spaces, and we're so sorry that we fell short in this instance. Your comments about the quality and appearance of the lights are invaluable, and we will certainly pass them along to our product team for further review.

We understand that navigating the return process can be frustrating, and we’re committed to improving that experience for our customers. If you ever reconsider and would like assistance with your order or have further questions, please don’t hesitate to reach out. We’re here to help.

Thank you once again for your feedback, and we hope to have the opportunity to serve you better in the future.

Warm regards,
Jen

Classificada 4 em 5 estrelas

I used this for my Thanksgiving table…

I used this for my Thanksgiving table and wow, everyone kept asking where I got it from. It was really simple to set up, and the lights last a long time. I’ll definitely be getting more for Christmas

6 de abril de 2026
Opinião espontânea
logótipo da TwinklingTree

Resposta da TwinklingTree

Hi Emma,

Thank you so much for your lovely feedback! We’re thrilled to hear that our product added a special touch to your Thanksgiving table! It’s wonderful to know that it was simple to set up and that the lights lasted throughout your celebration.

Your enthusiasm for using our product is truly appreciated! We strive to create items that not only enhance your gatherings but also make your life easier and more beautiful. If you have any questions or need assistance as you prepare for the holiday season, please don’t hesitate to reach out. We’re here to help!

Thank you once again for your kind words and support. We can’t wait to see how you incorporate our products into your Christmas festivities!

Warm regards,
Jen

Classificada 5 em 5 estrelas

They are beautiful

They are beautiful. Tasteful and elegant. Glad I bought them.

8 de abril de 2026
Opinião espontânea
logótipo da TwinklingTree

Resposta da TwinklingTree

Hi John,

Thank you for taking the time to share your thoughts with us! We’re so glad to hear that you find our products beautiful and elegant. It’s always our goal to provide items that not only meet but exceed your expectations, and your feedback truly validates our efforts.

We believe that every piece should bring a touch of joy and sophistication to your home, and it’s wonderful to know that you feel this way about your purchase. Your satisfaction is our top priority, and we’re delighted that you’re enjoying your new items.

Should you have any questions, need assistance, or simply want to share more of your experience, feel free to reach out anytime. We’re here to help and would love to assist you further!

Thank you once again for your kind words and support. We look forward to serving you again in the future!

Warm regards,
Jen

Classificada 5 em 5 estrelas

Saw this willow vine at a friend's…

Saw this willow vine at a friend's house and fell in love with it on the spot. Knew I had to get one for myself. Finally ordered it and it looks just as good in my space. Really happy with it.

8 de março de 2026
logótipo da TwinklingTree

Resposta da TwinklingTree

Hi Ezekiel,

Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that you fell in love with the willow vine at your friend's house and that it looks just as stunning in your own space.

Our goal is to create products that enhance your home and bring joy, so knowing that we’ve contributed to brightening your environment truly makes our day. Your satisfaction is incredibly important to us, and we appreciate your support.

If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help and look forward to serving you again!

Best regards,
Jen

Classificada 2 em 5 estrelas

Disappointed with Lighted Wreath

First of all I was disappointed as to how long it took to get my order and didn’t receive updates as to when it would arrive. I didn’t realize the wreath was being shipped from Australia. Secondly, the wreath is very flimsy and smaller in size than pictured on the website and the lights are not very visible. Thirdly, it is hard to push the small button in to turn it on and off. It does look nice though where I have a hanging but for the price I expected it to be more impressive than what it is.

7 de abril de 2026
Opinião espontânea
logótipo da TwinklingTree

Resposta da TwinklingTree

Hi Judy,

Thank you for sharing your feedback with us. We sincerely apologize for the disappointment you experienced regarding the shipping delay and the lack of updates. We understand how important it is to stay informed about your order, and we appreciate your patience.

We’re also sorry to hear that the wreath did not meet your expectations. Your insights are invaluable, and we will certainly take them into consideration as we strive to improve our products.

If you need any assistance or have further concerns, please don’t hesitate to reach out to our team at Support@TwinklingTree.com. We’re here to help and ensure your concerns are resolved promptly.

Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.

Warm regards,
Jen

Classificada 5 em 5 estrelas

Looks incredibly chic and modern

Looks incredibly chic and modern, and it adds such a beautiful touch to my space. The design is sleek and elegant, and it fits perfectly with my decor. If you are looking for something that is both functional and stylish, this is it.

24 de março de 2026
logótipo da TwinklingTree

Resposta da TwinklingTree

Hi Antonia,

Thank you so much for your fantastic feedback! We’re absolutely delighted to hear that you find the product incredibly chic and modern, and that it adds such a beautiful touch to your space.

Your kind words about the sleek and elegant design truly warm our hearts. We strive to create items that not only serve a purpose but also enhance your home’s aesthetic, and it’s wonderful to know we’ve succeeded in doing that for you!

We genuinely appreciate your support and trust in our brand. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help and are excited to serve you again!

Warmest regards,
Jen

Classificada 4 em 5 estrelas

The sunflower lamp is super cute

The sunflower lamp is super cute and works well. There were zero instructions included with it, which is an oversight on their part. It was unclear how to power it and whether or not it is rechargeable or needed batteries. Once we figured it out, we love it but the company should include some information.

12 de abril de 2026
Opinião espontânea
logótipo da TwinklingTree

Resposta da TwinklingTree

Hi there,

Thank you for sharing your thoughts about the sunflower lamp! We’re delighted to hear that you find it super cute and that it works well in your space.

We sincerely apologize for the oversight regarding the missing instructions. Your feedback is invaluable, and we understand how important it is to have clear information about powering the lamp. We will certainly take your comments into consideration to improve our product experience.

If you need any further assistance or have additional questions, please don’t hesitate to reach out to our team at Support@TwinklingTree.com. We’re here to help and ensure your concerns are resolved promptly!

Warm regards,
Jen

Classificada 5 em 5 estrelas

The lights are beautiful at night

The lights are beautiful at night. It's nice you have options with the lights, solid, blinking, etc.. Somehow my account was double charged and they actually reached out to me to let me know and credited my account within 24 hours. Great Company and will continue to be a customer ordering some of there other beautiful items. Certainly a company I trust.

10 de abril de 2026
Opinião espontânea
logótipo da TwinklingTree

Resposta da TwinklingTree

Hi Kim,

Thank you so much for taking the time to share your lovely feedback! We’re absolutely thrilled to hear that you find the Starlit Starburst Light beautiful at night and that it has added joy to your home.

Your kind words about our customer service mean the world to us. We strive to create products that not only enhance your living space but also bring happiness to our customers. Knowing that we’ve succeeded in brightening your space truly makes our day!

We deeply appreciate your trust in us and your continued support. If you ever have any questions or need assistance with your future orders, please don’t hesitate to reach out. We’re here to help and look forward to serving you again!

Warmest regards,
Jen

Classificada 1 em 5 estrelas

Absolutely ridiculous such a scam

Absolutely ridiculous such a scam. Lights look NOTHING like the photos, took weeks and weeks to arrive. Now I have to send them back to AUSTRALIA and pay for that myself, JOKE COMPANY YOU SHOULD BE ASHAMED OF YOURSELF

11 de abril de 2026
Opinião espontânea
logótipo da TwinklingTree

Resposta da TwinklingTree

Hi Jess,

Thank you for reaching out and sharing your feedback with us. We sincerely apologize for the frustration you’ve experienced with your order. It’s disheartening to hear that your expectations were not met, and we truly appreciate you bringing this to our attention.

We understand that the shipping process can be inconvenient, especially when returning items, and we’re sorry for any inconvenience this has caused you. Your experience is important to us, and we take your feedback seriously as it helps us improve our services.

While we strive to provide a seamless experience for our customers, we recognize that we fell short in this instance. We are committed to ensuring that our customers feel valued and supported, and your insights will help us in our efforts to enhance our processes.

If there’s anything we can do to assist you further or if you have additional feedback, please don’t hesitate to reach out. We’re here to help and want to ensure that your concerns are addressed.

Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.

Warm regards,
Jen

Classificada 5 em 5 estrelas

GREAT CARING EFFICIENT CUSTOMER SERVICE

There was a small glitch with my order and it wasn't a huge order, but customer service treated it like it was. Everyone was kind and personable and wanted to please and they really cared about their company and doing right by their customers. I really liked the personal interaction and appreciated the humanity of this experience. Thank you!

8 de abril de 2026
Opinião espontânea
logótipo da TwinklingTree

Resposta da TwinklingTree

Hi Margo,

Thank you so much for sharing your experience with us! We are truly delighted to hear that our customer service team was able to assist you effectively, even when faced with a small glitch in your order.

At TwinklingTree, we believe that every interaction is an opportunity to connect with our customers on a personal level. Your kind words about our team's kindness and dedication truly warm our hearts. We strive to treat every order, big or small, with the utmost care, and it’s wonderful to know that you felt valued and supported throughout the process.

We genuinely appreciate your recognition of our efforts to create a human connection. It’s feedback like yours that motivates us to continue improving and providing the best service possible.

If you ever have any questions, concerns, or just want to share more feedback, please don’t hesitate to reach out. We’re always here for you and look forward to serving you again in the future!

Warmest regards,
Jen

Classificada 5 em 5 estrelas

I'll be honest

I'll be honest, my order didn't start off great. I received the wrong item, which was a bit frustrating. However, the customer service team was absolutely exceptional. They responded quickly, handled everything smoothly, and made sure the correct item was sent out without any hassle on my end.

I finally received the right product and I couldn't be happier with it! It's exactly what I was looking for. Honestly, the way their team handled the situation turned a negative experience into a really positive one. You can tell they genuinely care about their customers. Would definitely shop here again!

5 de março de 2026
logótipo da TwinklingTree

Resposta da TwinklingTree

Hi Romeo,

Thank you so much for taking the time to share this with us. We really appreciate your honesty.

We’re sorry that your order began with the wrong item being sent, and we understand how frustrating that must have been. At the same time, it means a great deal to hear that our customer service team was able to respond quickly, make things right, and help turn the situation around for you.

We’re especially happy to know that you received the correct item and that it was exactly what you were looking for. Hearing that the final outcome left you happy truly means a lot to us.

Thank you as well for your kind words about our team. We care deeply about our customers and always want to handle concerns in a way that feels supportive and straightforward. It’s very encouraging to know that this came through in your experience.

We’re grateful for your patience, your support, and for giving us the chance to make things right. If you ever need anything else or have any questions in the future, please feel free to reach out. We’d be more than happy to help.

Warm regards,
Jen

Classificada 1 em 5 estrelas

Cheap

The item is ok but low quality. I would expect to pay 10 pounds for this. Not as described.
Too expensive.

8 de abril de 2026
Opinião espontânea
logótipo da TwinklingTree

Resposta da TwinklingTree

Hi Dan,

Thank you for your honest feedback. We’re very sorry to hear that you felt disappointed with your purchase.

We know it’s upsetting when something does not leave the impression you had hoped for, and we appreciate you taking the time to let us know. Feedback like this is important and helps us understand our customers’ experiences more clearly.

Thank you again for sharing your thoughts with us. We truly appreciate your time and your feedback. If you have any further concerns or need any assistance, please feel free to reach out to us, and we’ll be here to help.

Warm regards,
Jen

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