UK Digital Opiniões 

84
TrustScore: 4.5 em 5

4,7

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Classificada 5 em 5 estrelas

Visited shop to look for a pair of binoculars. Staff were well informed and very helpful. There was no pressure to buy or take extra addons like insurance. I'd definitely recommend and having met in p... Ver mais

Classificada 5 em 5 estrelas

Ordered a NOVO monopod and ball head to replace my old kit whilst they were on offer. The order was delivered much earlier than expected, and was well packaged. Unfortunately the ball head was faulty,... Ver mais

Classificada 5 em 5 estrelas

excellent service, replied promptly to enquiry. great pricing . very fast delivery . cannot fault this firm

Classificada 5 em 5 estrelas

We visited today to view Zeiss Binoculars. We were shown an extensive range of products, allowed to test them outside in the car park. No rush No pushy sales, just a very professional service in ch... Ver mais

Informações sobre a empresa

  1. Loja de fotografia

Informação fornecida por diversas fontes externas

We are one of the UK's largest suppliers of digital cameras, camcorders, lenses and many photo & video accessories


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

84 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(84)

12 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Excellent service

Excellent service. Ordered Lens changed my mind and they refunded full money straight away. Also had email communication to confirm refund. Excellent.

5 de outubro de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Awful experience - AVOID

If you want to know everything that there is to know about UK Digital then just see what they have written below.

They have quoted from a Private email, and have also misrepresented what I have said.

This is solely to protect their own reputation.

They seem to have no interest at all in helping customers. None.

Luckily, with help from Wex and Panasonic I managed to get Laowa in China to pay attention. And they have recreated the issue.

5 de maio de 2021
Opinião espontânea
logótipo da UK Digital

Resposta da UK Digital

We are sorry that you feel that way. You first made us aware of an issue, just two days ago. I have reviewed the correspondence between my colleague and yourself. My colleague apologised for any issue and for any inconvenience. My colleague was prompt in responding, polite and courteous. He requested the Firmware version and for you to check the electrical contacts. Your response to our advice of checking contacts were clean was, quote "And on 'dirty contacts' - one step removed from eBay scammers, aren't you." and stated "China ever gives a crap about anything breaking". We have asked you to return the item twice in email correspondence. You have stated we are refusing to help, but those assertions are totally false and unjustified. You stated you are going to request a chargeback. We again request you return the item and apologise for any inconvenience with regard to a fault with your item.

Classificada 5 em 5 estrelas

Great customer service

Just purchased a new camera lens from UK digital. I was a little silly and put in my email incorrectly, so I contacted their customer service and they were fantastic and sorted it out for me :) Thank you guys!

8 de março de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Awful customer service

Awful customer service. avoid this company.

5 de fevereiro de 2021
Opinião espontânea
logótipo da UK Digital

Resposta da UK Digital

I have looked at our system and cannot find any order you have placed with us. Please confirm your order number. On occasion we get mixed up with another company which sells Satellite equipment. This is not ourselves. Therefore the "Customer Service Review" is spurious and should be removed.

Classificada 5 em 5 estrelas

Wow Great service from a UK Dealer

Unbeatable service from UK Digital , Next day delivery , Lumisx G80 Great Price , registered with Panasonic with out a problem , this was after i had problems with a grey import company ( No Stock ) So i was determined to purchase from a UK Dealer , Will def use these again

4 de agosto de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

All good

All good. Camera showed as in stock, and at a great price compared to the competition.
I paid a touch more for next day delivery and the camera arrived on time (by DPD, which is good as they give accurate delivery time, and don't dump stuff like other couriers!)
What little communication I had was answered quickly, and the product was in perfect condition(and is UK stock). A VAT receipt was included.
I haven't had any problems, so I don't know how good they are at resolving issues, but they did everything right so far. Great to find all this at very good prices!

2 de julho de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Outstanding Camera Gear Outlet

Without doubt the best experience I have encountered buying camera gear . I could not recommend this outlet enough. I found one of the very few new old versions of the Tokina 100mm 2.8 for Nikon at this store.
On line they showed 1 in stock . I called them to check much to my horror the guy on the other end told me they had sold all their stock. When I explained what their website showed he couldn't be more helpful he went to their stockroom and found the elusive treasure. Much to my delight he also informed me as it was the end of their stock it was reduced dramatically. I felt like Christmas had come early. I purchased it on line and it arrived the next day via DPD fully tracked. The lens is outstanding and I am more then delighted with the whole experience. Just wish I could give the company more than 5 stars.

21 de junho de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

I ordered Viltrox's 23mm f1.4 x mount…

I ordered Viltrox's 23mm f1.4 x mount lens and had it within 24 hours. Brilliant uk business still running an excellent customer service when many are struggling with restrictions. Amazon couldn't get me this lens before end of August 10 weeks!

18 de junho de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

You can Trust Simon

Belated thanks to Simon
Not products related, but for the generous and informed advice he gave to me, when I was considering updating my Lumix TZ200, and my Lumix FZ1000....and changing for much more expensive Sony “equivalents”
He saved me a whole lot of money, and now I’m getting the best out of my current cameras...and at Simon’s expense, in respect of lost sales
Sincere thanks Simon
Tony Salt

21 de maio de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Great service and prices

Great service and prices, always have good deals on. Would love to order from again just because they're so friendly :-)

19 de maio de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Camera - good price, quick delivery, not a grey import!

I had doubts but I went ahead and ordered a Lumix FZ2000 EB from UK Digital. Their deal included a 64GB SD card and the price was very competitive. I selected free postage. I ordered it Thursday and it arrived Monday. It was tracked. Very well packaged, a UK model. Excellent! I definitely recommend this company.

13 de março de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service, preceded by fast, efficient order processing and delivery.
As it happens I was not happy with the lens I bought, its performance was not great but that was not UK Digitals fault, they didn't make the lens and it has excellent reviews. What turned a bad choice, on my part, led to a great experience with the UK Digital staff. They listened to my problem, made sure I was using the product properly, gave me good advice and in the end agreed I had a problem and gave me an acceptable procedure to return the product for which I received a full refund.
I really wanted the product because of its specification and their online discount of over £240 made me purchase the lens before ever trying the product which I normally wouldn't consider. It may have been a sample variation but I could see there was a manufacturing defect as soon as I tried the lens. It may have been quality control or production but the team at UKDigital dealt with my problem intelligently and courteously. So I am not being forced to supplement con artists who buy a product and then clearly wait until the last minute to return their purchase. There is a clear distinction between manufactures responsibilities and those of the retailers. We need to be responsible buyers otherwise great companies like UKDigital will go out of business.
I will always look for good value but I value great customer service over anything else. Great team, will definitely buy from you again. Thanks again.

13 de janeiro de 2020
Opinião espontânea

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