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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I bought some carbon mirror caps and a spoiler for my Golf R from Ultimate Customs, decided I also wanted to get my roof wrapped so I contacted them and got it booked in. They did an awesome wrap and... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have ordered various parts for my S3 from Ultimate Customs. Kept updated from ordering to delivery and all parts well packaged and arrived when stated. The quality of all the products I have receive... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

What can I say - Excellent service from Start to finish, a fantastic experience at Ultimate Customs, Ben and his team go above and beyond. Professionalism attention to detail and just all brillian... Ver mais

Classificada 5 em 5 estrelas

Amazing quality products the carbon mirror caps for the MK7 golf fitted just as good as the standard ones. Customer service was spot on!! And they arrived sooner than expected..!! Would 100% buy from... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de mecânica automóvel
  2. Loja de acessórios para automóveis
  3. Serviço de limpeza completa de automóveis
  4. Loja de sinaléctica

Informação fornecida por diversas fontes externas

Ultimate Customs provides high quality accessories for your VW, Audi, BMW or Mercedes model of car. We pride ourselves on great customer service, clear communication and high quality products. If you have any issues please send us an email and we'll do everything we can to make it right!


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

74 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Amazing service

What can I say - Excellent service from Start to finish, a fantastic experience at Ultimate Customs, Ben and his team go above and beyond. Professionalism attention to detail and just all brilliant.
Site is pristine, comfy waiting room, I even got an amazing Brew..
Would highly recommend, and will definitely be returning back. Thank you guys…

5 de fevereiro de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Audi S3 car key backing

I ordered an S3 car key backing, Ultimate customs claim to use the same plastic as OEM but it clearly is not the same, material feels far different from the OEM key which is much smoother. Also the key backing i received does not sit flush, being slightly raised when clicked into place. The edges are also not straight with larger gaps in some places than others.

The S3 branding does look nice which is what drew me to the item to start with but overall a poor quality item.

Tried ringing their offices at 3pm on a Wednesday only to be ignored and told the lines are now closed.

No formal returns process so my last resort is a "contact us" message form which i have filled out, so lets see if they ignore that too.

18 de setembro de 2024
Opinião espontânea
logótipo da Ultimate Customs

Resposta da Ultimate Customs

Hi Leon, This review is disappointing seeing as though the only correspondence we've had is via email with the first one received from you at 15:19 today. Our lines do not close at 3pm they close at 5:30pm and we missed your call at 15:16, I didn't feel it necessary to call you back due to the fact we began our correspondence via email 3 minutes after your missed call and were already dealing with your problem. Email made it easier for you to send me over images of the situation too so I could assist quicker. You left this review having given me less than 2 and a half hours to come to any kind of resolution on this. As I mentioned in the email response to you, we've sold thousands of these items to very happy customers so I wanted to check with our supplier what the issue could possibly be before I came back to you today on this having last emailed you back at 16:27 asking for further images. I must also state that you're comparing a brand new piece of plastic to a worn used key so there will always be a difference in look and feel. This however does not explain the fitment issue which I was trying to get to the bottom of between yourself and our supplier.
As you mentioned that there was "no formal returns process", I have also attached the link to that below...
https://www.ultimatecustomsuk.com/pages/return-refund-policy/
I apologise that we didn't have a satisfactory outcome for you within the 2 and a half hour timeframe you expected however I will endeavor to have this for you tomorrow.
Many Thanks
Ben

Classificada 5 em 5 estrelas

Brillant Service

Wanted to say a massive thanks to the team at Ultimate Customs. Their customer service has been first class right from my first email asking about wrap options for my Campervan. Absolutely over the moon with the finished result, would have no hesitation in recommending.

3 de junho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Still waiting for my parts

Ordered carbon ducktail spoiler for my Audi rs3 3 months ago and still waiting!!! Shocking Customer service I’ve asked for updates multiple times but it’s always me chasing them. The guy that answers the phone is useless. do NOT use ultimate customs terrible service.

11 de junho de 2023
Opinião espontânea
logótipo da Ultimate Customs

Resposta da Ultimate Customs

We are very sorry your order wasn't satisfied in a decent time, we aim always to supply as quickly as possible. Unfortunately we didn't receive the correct amount on our order to provide you with what you ordered in good time.
Again we apologise for the poor service you feel you have received and if at any point you would like to contact us please feel free to discuss it.

Classificada 1 em 5 estrelas

Cheap quality product

Bought a rear badge for my RS3 and it's absolutely terrible quality. Cheap plastic with sharp notches on the edges where it's been cut from whatever mould. The adhesive on the back is also only about 2mm thick and barely sticky at all. This would fall off in 5 minutes. Straight in the bin, won't be using a company that sells cheap products like this again. I've had far better quality on Ebay from random sellers. Hoped I'd have a better product from a specialist company but this is a joke of a product.

It also took a week to arrive and cost £3.50 for delivery. Considering this item weighs so little, this was quite a lot for delivery.

14 de abril de 2023
Opinião espontânea
logótipo da Ultimate Customs

Resposta da Ultimate Customs

Hi Felix, We are sorry this product didn't meet your expectations.
We would have been happy to exchange or even refund you.
We sell hundreds of these badges every month without issue. If you would like to contact us I'm sure we can help you further if required.

Classificada 5 em 5 estrelas

Happy Customer

I have ordered a few times from these guys. Only small items so far but all good. The photos of the items are clear and the team got back quickly via email if I had a question. The stuff is delivered quickly and I've been super happy so far! Would recommend

15 de setembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Got my wheels powder coated and my…

Got my wheels powder coated and my callipers repainted this week by Alan and the Guys at Ultimate Customs ..
This is the second job I've had done by them Had a dechrome and light's tinted last month and was delighted by the result so decided to refurb my wheels ect.
Yet again ' I'm delighted with the work carried out ,,
Top job , 6 stars ..
Thanks Guys..
Billy McIntyre ( scrimshaws)

5 de agosto de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Got my MK7 Paddle Extensions for my MK6…

Got my MK7 Paddle Extensions for my MK6 Polo GTI. Delivery was fine, and package is as expected. Definetly not last time i visit their website.

16 de abril de 2021
Opinião espontânea
logótipo da Ultimate Customs

Resposta da Ultimate Customs

Thanks for the review Oliver, we look forward to your repeat business!

Classificada 1 em 5 estrelas

Ordered a custom steering wheel for My…

Ordered a custom steering wheel for My Audi RS6 on the 7th feb was expecting it to be made within 16days as stated on website now it’s 29th March and still no luck with steering wheel, no replies regarding my order now. I was looking forward to the new steering with all the gadgets wasted 2months waiting for nothing will be contacting bank for full refund.

29 de março de 2021
Opinião espontânea
logótipo da Ultimate Customs

Resposta da Ultimate Customs

Thanks for your review, we apologise that you were unhappy with your order. I can see from our emails that we contacted you at every step of the way with delays. Additionally, it appears that you did not see the three notices we have on the website regarding custom steering wheel orders, which can take 4-6 weeks to be produced. This is because each wheel is made to order as per your specification.

You have stated in your review that you will be contacting your bank for a refund, however at the point of the review we had already refunded your order as per your request. We do not refuse refunds on orders. Additionally, we offered you a number of options including free products or a partial refund due to the delays, which you were happy with until you decided you no longer required the wheel.

I am sorry that you felt the need to write this review, however it is not an accurate representation of the situation and as always, we did everything we could in order to keep you happy along with constant communication.

Classificada 5 em 5 estrelas

Golf R

I brought my Golf R into their work shop in December 2020 , and they helped transform it ,into am absolute beast.
Omg !! These guys are true wizards at what they do and i would say the best part of the experience is , if you are only 40% sure of your idea , these guys will complete it with all the bells and whistles.
The vinyl wrap, tinted head lights and the spoiler fitting are an absolute amazing job.
Please feel free guys to put some of the pics you took on the website.

1 de março de 2021
Opinião espontânea
logótipo da Ultimate Customs

Resposta da Ultimate Customs

Thanks for the review Oliver, your Golf R looked even better once we completed the work. We are glad we could help!

Classificada 5 em 5 estrelas

I booked in for a couple of…

I booked in for a couple of modifications to be done to my car. The guys were really friendly and gave out lots of advice. The service was quick and a high quality of work was complete. I will definitely be using this company again in the future. Highly recommend!!

10 de fevereiro de 2021
Opinião espontânea
logótipo da Ultimate Customs

Resposta da Ultimate Customs

We’re glad that we could help you out, it was fantastic bringing your ideas to life!

Classificada 5 em 5 estrelas

Superb

Had a few services from these guys. Absolutely brilliant! 5 star isn’t enough

20 de janeiro de 2021
Opinião espontânea
logótipo da Ultimate Customs

Resposta da Ultimate Customs

Glad to hear it Jamie. Hopefully we’ll see you again soon!

Classificada 5 em 5 estrelas

Best Carbon Fibre products in the game

Excellent service and choice of customisation parts along with equally good customer service. Purchased some Carbon Fibre products for my Audi RS3 and the quality is unbelievable. 100% recommended as the prices are very fair also.

13 de janeiro de 2021
Opinião espontânea
logótipo da Ultimate Customs

Resposta da Ultimate Customs

Thanks for the review Thomas, we appreciate it very much!

Classificada 2 em 5 estrelas

16 days till dispatch on most items…

16 days till dispatch on most items which is annoying but it arrived sooner than this product was good says 5 mins to fit more like 5 days as you have to order tape to fit the spoiler. As you think there should be a fitting kit and insstructions non. Thanks

11 de dezembro de 2020
Opinião espontânea
logótipo da Ultimate Customs

Resposta da Ultimate Customs

Hello Wayne,

Thank you for your review. We do have a 16 working day dispatch on items that are out of stock. As you mentioned, your order arrived well within this 16 working day period.

There should have been tape in the box with your order, but had you reached out to us we would have happily sent some tape out free of charge on a next day service. Sometimes mistakes can happen, but our customer service strives to be the best and we are happy to help customers in any way we can with regards to an order.

In the future, please contact us beforehand to see if we can resolve your issues. We make no claims on the website that instructions are provided with all of our products, but our customer service team are happy to help with any queries you may have.

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