Ultrasound Direct Opiniões 65 767

Paid £85 for a 4D bonding scan at Ultrasound Direct Liverpool and received no usable images. No refund offered and poor customer service throughout. I’d strongly advise going elsewhere.

Was a slight wait for my appointment as one of the Sonographer had called in sick, but another Sonographer came in on her day off and was lovely very apologetic for my appointment being late. She was very professional and thorough and explained everything, would recommend them 100%.

Very disappointing experience at this ultrasound clinic. I booked a 3D scan hoping to see my baby, but I left without seeing a single 3D image. The sonographer simply said my baby was “too difficult”, without making much effort to try again or help improve the situation.

The welcome was far from warm and the whole appointment felt rushed and impersonal. I did not feel comfortable at all and the overall experience was very disappointing, especially for what should have been a special moment during pregnancy.

I would definitely not recommend this clinic. If you are looking for quality pregnancy scans in Liverpool, I strongly recommend going to “Ultrasound Care” instead — the experience there is much more professional and pleasant.

I have cancelled an appointment on 3rd February and after multiple calls today is 22nd Feb and I still have not received my deposit refund.

My partner and I recently attended an appointment at Ultrasound Direct, and I want to express our sincere gratitude to Hafsa and Sammi for the exceptional care they provided ! From the moment Hafsa greeted us at the door, she immediately made us feel welcome and at ease. She noticed how nervous I was and took the time to comfort both of us — something that often gets overlooked for partners during scans, but she made sure we both felt supported.
During the scan, Hafsa and Sammi were incredibly professional, kind, and reassuring. They explained everything clearly, talked us through each step, and maintained my dignity and comfort throughout. When they noticed a possible abnormality, they handled the situation with such compassion. Even though the clinic was super busy, they took us to a quiet space, explained everything carefully, and made sure we understood the next steps.
Hafsa went above and beyond by contacting our local Early Pregnancy Assessment Unit and arranging for our NHS appointment to be brought forward. We left the clinic feeling informed, cared for, and genuinely grateful for their professionalism and empathy. Thank you, Hafsa and Sammi, for turning such a stressful moment into one where we felt heard, supported, and looked after - you’re truly an asset to the team 🙌🏼!!

Both my partner and I had an incredible experience during our fertility journey. In April, I had a pelvic ultrasound conducted in Derby by Ben, and it was outstanding. He was informative, empathetic, and highly professional. Today, my partner underwent a test/scrotum scan. Although he was initially anxious, the service was again remarkable. The staff were kind and attentive, with Louise being particularly exceptional. She provided us with valuable insights from the scan, making the whole process reassuring and comprehensive.

We were very nervous for our early viability scan due to a previous miscarriage but we were instantly put at ease with Jess who found our baby’s heartbeat immediately. Couldn’t fault the day, was perfect and everything we wanted it to be. They also send your pictures and videos to you for you to save on your phone plus physical pictures! The whole clinic itself is also very warm and welcoming if you are nervous. Highly recommended! We will definitely be going back for our 3d scan :)

Very disappointed. Paid for a 3d scan, sonographer couldn’t get a decent picture, advised to rebook which I did. Same thing happened, sonographer only checked briefly & said I could get a refund. Contacted the company several times over the last few months with zero response. Really unprofessional, wouldn’t not use again or recommend.

I attended Ultrasound Direct in Birmingham for a private scan. While the scan itself was fine, the administrative handling afterward has been unacceptable.

I was not provided with a proper detailed receipt or invoice. On the day of my appointment, I specifically asked for one and was told this was not possible due to the lack of a printer, and that the confirmation I received would be sufficient. My insurance company has since confirmed that it is not acceptable.

I have contacted Ultrasound Direct to request a detailed receipt by email and have received no response. This has left me unable to submit my insurance claim.

For a private medical provider, I expect clear communication and the ability to provide a basic invoice when requested. This experience has been frustrating and disappointing.

Would not recommend US Direct Prestwich for a hand scan (or feet scan). The equipment is not of good enough standard. The probe used was of a very low frequency (ideal for looking at deep structures- not superficial). I attended as I was desperate for a written report I could provide to my GP to help my case and I put my trust in this centre. I working in medical imaging myself so when I saw the quality of the first scan I asked for a refund- I got this for the hand I did not want scanning. I still paid for the first. I said my worry was arthritis and she said 'I wouldn't have done a scan for arthritis' - I had rang that morning to explain the purpose of the scan and the receptionist rang me back before I booked to confirm the sonographer could do this and booked me a double slot to look at both hands. When I expressed my concerns she did refund me for the second hand. I lost my deposit for both, as well as the cost of the useless scan. I asked why she didn't have a hockey stick probe, or even high frequency probe and she said 'did you ask for one?'. I irony is I did ask for one, but an unsuspecting member of the public would not have. She also gave a lot of false reassurance throughout the scan which could be quite dangerous again to an unsuspecting member of the public who may decide that actually everything is okay if this health professional is saying it looks good, when for me everything was not okay. She also advised MRI as her findings were very non-specific but ultrasound should be just as good at examining the joints and tendons in the hands. I have emailed the manager of the site explaining that I do not think they should offer this scan with this equipment but this has been ignored both times with the response of 'the report outlines the findings'. The report did not provide any interpretation and was so descriptive my GP could not interpret it. This scan and report did not help my case at all, wasted my time and caused me a lot of stress in the way it has been handled since. I recommend Spire/ One Health ect instead, they are more expensive but properly equipped.

Highly competent practitioner with degree qualification in the interpretation of ultrasound. I have 40+ years of R&D and was very pleased with her knowledge and competence. The equipment was top notch.

I attended the Portsmouth branch of Ultrasound Direct and couldn't have had a nicer experience. I was extremely nervous but the sonographer completely put me at ease and was just lovely. The appointment wasn't rushed - quite the opposite. I have been to Window to the Womb and they just don't compare. I would never go anywhere else now.

I’ve used ultrasound direct in Livingston for my past 4 pregnancies around 6 or 7 scans each pregnancy ,
Due to high risk so growth, Gender and 4d scans and early pregnancy scans due to previous miscarriages I have always received a outstanding welcome , I normally see Jenny for my scans and she has been a credit too the company as well as the reception team even during my miscarriages they where nothing short of amazing I’m on my last and final baby and my last scan tomorrow for my little boy due on Christmas Day 2025 and it’s sad as they have been such a big part of my journey with my children over the last 8 years. I’m at the end of my child bearing journey and I can’t thank you all enough the team deserves so much recognition. Don’t ever hesitate to use them as you will not regret it

Used this clinic before where the nurses couldn’t withdraw blood properly and I was severely bruised. This time around I was sent a confirmation with no address for Harley street. I called ahead of time to double check the address and then when I was in the clinic they knew who I was and the appointment time. Sat in the waiting room, called twice by the clinic and I said I was waiting- turns out after the second time they called said I was in the wrong clinic after they gave me the incorrect postcode and address over the phone!!!!! This has had a knock on effect with all my treatment and no one can tell me when I can be seen now. When I asked 10mins later she said I wouldn’t be seen as no appointments. They would have left me sat there all day!!!!No one wants to help or cares.

The sonographer was excellent - she took the time to clearly explain the scan results and addressed all of my concerns.

Highly recommend and thanks to the Scottish girls very welcoming

I’ve used Ultrasound Direct via Medichecks before without issue, but this recent experience was absolutely appalling.

I called a month ago with no answer and was promised a callback that never happened. When I called again, I was told it was “impossible” not to be called back yet no one did.

Yesterday, I was told to call back with my serial number before the appointment, not necessarily the same day. When I called today, I was met with an extremely rude and arrogant staff member who spoke to me with zero respect. She even told me she “didn’t like my attitude” and cancelled my appointment on the spot!

Completely unacceptable behaviour and no understanding of customer service. I’ve already reported this to Medichecks. I will never use Ultrasound Direct again and would strongly advise others to avoid them.

Hallo ich habe bestellt und ist Superverpackt angekommen aber dr Versand hat 5-6 Tag gebraucht ich bin sehr zufrieden und werde nochmal bestellen

Tried to book a blood test with this company. They never ring you back. Time wasters.

When booking my test, I was clearly informed that results would be available within three weeks. It has now been five weeks, and I have had to chase multiple times for updates. To make matters worse, the information I was later given directly contradicted what I was told at booking, I was suddenly informed that results take “at least three weeks” with no clear timeframe provided.

This lack of transparency and consistency has had very real consequences. I had scheduled my IVF treatment based on the original timeframe I was assured, and the delay has now disrupted my treatment plan. For something as time-sensitive and emotionally challenging as fertility treatment, clear communication and reliability are absolutely essential, and unfortunately, this has not been my experience.

I paid £499 for this test and expected a professional standard of care and communication. Instead, I’ve been left with uncertainty, unnecessary stress, and no confidence in the process. I had intended to continue using Ultrasound Direct for further scans as part of my journey, but based on this experience, I do not feel comfortable doing so.

I would urge anyone considering using this service for fertility-related tests to be cautious and seek clarity upfront, as my experience has shown that the timelines and assurances given cannot be relied upon.