Umega Lettings & Estate Agents Opiniões 

194
•
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We were very pleased with the inspection conducted by Philip. He arrived exactly on time and made the whole process feel easy and stress-free. The atmosphere was friendly and professional, and he was... Ver mais

Classificada 5 em 5 estrelas

Really happy with the flat. Communication has been great with the property manager Grant and the rest of the team when I was moving in. Very easy process to book the annual visit and log any maintenan... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Umega Letting gave me my first flat. Smooth experience getting things sorted. Living in my flat for over 1 year and I can not complain. Repairs are done on time and services are prompt. I Highly recom... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Met Jason for the first time today. Very polite and professional. Made to feel at ease with inspection and listened to any concerns I had. The process of booking the appointment for inspection was ver... Ver mais

Informações sobre a empresa

  1. Empresa gestora de propriedades
  2. também em
  3. Agência imobiliária
  4. Imobiliária
  5. Investimento em propriedades

Escrito pela empresa

Umega is one of Edinburgh's leading independent letting and estate agencies, managing over 2,700 homes across Edinburgh and the Lothians. We're a people-first business. That means genuinely caring about every landlord, tenant, buyer and seller we work with, not just at the start, but throughout the whole relationship. Our team takes real pride in doing things properly, communicating clearly, and being there when it matters. Whether you're letting a property, selling your home, or thinking about switching agent, we'd love to show you the difference.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

194 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 80% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(194)

104 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I had an update on how to report faults…

I had an update on how to report faults and most importantly what I should do as a stop gap measure, if something happens, especially with a water leakage, before reaching out for help Jason had time to explain fully and to my satisfaction.He also showed up in time as per our appointment, like he did last year and I was impressed. Top notch! And thank you

11 de setembro de 2026
Opinião espontânea
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Resposta da Umega Lettings & Estate Agents

Caleb, great to hear Jason made sure you felt fully prepared for any emergencies, that kind of practical guidance really is invaluable. We'll pass this on, and thank you for the 5 stars!

Classificada 5 em 5 estrelas

Jason is a really approachable guy

Jason is a really approachable guy, he is always willing to help and assist. He is always reachable and helpful!

11 de setembro de 2026
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Resposta da Umega Lettings & Estate Agents

Leanne, glad Jason has been such a reliable and approachable presence whenever you've needed him. We'll pass this on, and thank you for the 5 stars!

Classificada 5 em 5 estrelas

Thank you very much for your support, Georgia!

Thank you very much for your support! Great experience and wonderful flat We feel that everywhere- we can contact you and ask questions we have. And we got all information we need. It was our pleasure to work with Georgia

4 de setembro de 2026
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Resposta da Umega Lettings & Estate Agents

Alla, really glad Georgia and the team made you feel so well supported and informed throughout. We'll make sure she sees this, and thank you for the 5 stars!

Classificada 5 em 5 estrelas

Jason

Jason has been communicating with me for past couple of years. Jason helped me with issues I had last year. He does what he says he will do!!

7 de setembro de 2026
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Resposta da Umega Lettings & Estate Agents

Scott, that consistency over the years really says it all. We'll pass this on, and thank you for the 5 stars!

Classificada 5 em 5 estrelas

Flat inspection

Grant appeared in time for the inspection, explained what he would be doing, was very non-intrusive and was able to answer minor questions.

9 de setembro de 2026
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Resposta da Umega Lettings & Estate Agents

Gary, glad Grant made the inspection so straightforward and respectful of your space. We'll pass this on, and thank you for the 5 stars!

Classificada 5 em 5 estrelas

Great experience with Grant

Great experience with Grant as our property manager. He is so helpful , professional, and took the time to talk through all the routine maintenance details with me clearly. Really appreciate his proactive approach and excellent communication!

9 de setembro de 2026
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Resposta da Umega Lettings & Estate Agents

Saiju, glad Grant's proactive approach and clear communication have made such a positive impression. We'll pass this on, and thank you for the 5 stars!

Classificada 5 em 5 estrelas

I would like to say a very big thank…

I would like to say a very big thank you to Jason Maddrell for all his support.

Jason has always been helpful, understanding and quick to respond whenever there are issues in the property. He is always keen to help, arrange repairs and make sure things are dealt with promptly.

My son Josh and I really appreciate all the support and understanding he has shown us. It has been a very good experience staying in a Umega property managed by Jason.

Thank you so much from Blessing and Josh. We are truly grateful and wish you all the best.

7 de setembro de 2026
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Resposta da Umega Lettings & Estate Agents

What a lovely message, thank you for taking the time to share this. It's really great to hear Jason has been so supportive and understanding throughout, and we'll make sure he sees this. Wishing you all the best too, and thank you for the 5 stars!

Classificada 5 em 5 estrelas

Great service

Jason is really friendly, easy to talk to and provided some general advice with regards to where to go to report faults and checked to ensure i know how to turn off my water supply in the instance of a water leak and also how to check for a drop in boiler pressure preparing for winter - during the previous visit, i reported an issue with an appliance and it got sorted really quickly, can't rate him higher than i do now, service is outstanding :)

4 de setembro de 2026
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Resposta da Umega Lettings & Estate Agents

Ryan, love that Jason went the extra mile to make sure you're prepared for winter, that kind of practical, hands-on advice really does make a difference. We'll make sure he sees this, and thank you for the 5 stars!

Classificada 5 em 5 estrelas

Grant is always very friendly and…

Grant is always very friendly and approachable. He has arranged repairs to be made very promptly. Thanks Grant 😊

25 de agosto de 2026
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Resposta da Umega Lettings & Estate Agents

Michelle, glad Grant has been so on top of repairs and always easy to deal with. We'll make sure he sees this, and thank you for the 5 stars!

Classificada 5 em 5 estrelas

Property Manager 5 Windyrig Close

Jason is calm and attentive, and he actions all our discussions quickly.

31 de agosto de 2026
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Resposta da Umega Lettings & Estate Agents

Really glad Jason's calm and attentive approach has made such a difference, and that things get actioned quickly after your discussions. We'll pass this on, and thank you for the 5 stars!

Classificada 5 em 5 estrelas

Phil is always helpful and response…

Phil is always helpful and response fast to any problems. Overall he’s a very friendly guy.

28 de agosto de 2026
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Resposta da Umega Lettings & Estate Agents

Alicja, glad Phil has been so reliable and friendly whenever you've needed him. We'll pass this on, and thank you for the 5 stars!

Classificada 5 em 5 estrelas

Today

Today , we had Jason visiting our property as an annual property inspection.
Everything were smooth and friendly. I shared some minor issues with him and he kindly noted them to follow.
I appreciate Umega and Jason's continuous help and support.

28 de agosto de 2026
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Resposta da Umega Lettings & Estate Agents

Mr Ali, glad Jason made the annual inspection such a smooth and friendly visit, and that he took note of everything you raised. We'll pass this on, and thank you for the 5 stars!

Classificada 1 em 5 estrelas

Would absolutely NOT recommend Umega

Would absolutely NOT recommend Umega. They do not care about their tenants whatsoever. I have ongoing repairs that still haven’t been properly dealt with and I’ve made multiple noise complaints with nothing actually being done.

Constantly having to chase them just to get basic issues sorted. Absolute joke of a company.

Stay clear and go elsewhere if you can. 👎

18 de agosto de 2026
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Resposta da Umega Lettings & Estate Agents

Hi Dee,

Thank you for your feedback. We're sorry to read that our recent correspondence on this matter hasn't provided the resolution you were looking for.

Regarding the outstanding repair, we welcome a response from you so we can get this moving as quickly as possible, once we hear back, we can progress the repair as a matter of urgency. If there is anything further that has not been resolved to your satisfaction, please do let us know directly so we can look into it.

Regarding the noise complaints, we take these matters seriously and are actively investigating, as previously advised. We understand how frustrating ongoing noise issues can be and we will update you directly following our visit to the development.

Should you wish to discuss anything further in the meantime, please don't hesitate to get in touch with us directly.

Classificada 5 em 5 estrelas

Our property manager is Phil

Our property manager is Phil, since moving in we have met him a few times which is great, always bubbly, positive, knowledgeable, approachable and also generally down to earth.

Knows the processes to get stuff done and never forgets about it either, generally a great property manager to have!

5 de agosto de 2026
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Resposta da Umega Lettings & Estate Agents

Mathew, thank you for the review and the five stars. We're pleased to hear you've had such a positive experience with Phil, we'll make sure he sees this!

Classificada 5 em 5 estrelas

Hello Jason,

Hello Jason,

Thank you so much for being a kind hearted agent; from the time I moved in, it was the same time you started as my new agent and you have been amazing and I really appreciate your kind words following the house inspection on 10/08/26. All the best to you :)

Kindest regards,

Ivon Nakalanzi

10 de agosto de 2026
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Resposta da Umega Lettings & Estate Agents

Ivon, what a lovely review, thank you for taking the time and for the five stars. Jason is a real asset to the team and we're glad you feel that way. We'll make sure he sees this!

Classificada 5 em 5 estrelas

Jason was Amazing

Jason was Amazing

10 de agosto de 2026
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Resposta da Umega Lettings & Estate Agents

Giannis, we're glad you've had a great experience with Jason. Thank you for the review and five stars, we'll make sure he sees this!

Classificada 5 em 5 estrelas

Lovely person

Jason is a lovely person, very respectful.
Easy to talk to. Very professional.

10 de agosto de 2026
Opinião espontânea
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Resposta da Umega Lettings & Estate Agents

Lesley, thank you for taking the time to leave a review and for the five stars. We're so glad you find Jason so easy to work with! We'll make sure he sees this.

Classificada 5 em 5 estrelas

Good visit

Helpful and informative visit from Georgia. She took the time to answer any queries and aranged a follow up maintenance visit.

6 de agosto de 2026
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Resposta da Umega Lettings & Estate Agents

David, thank you for taking the time to leave a review and for the five stars. We're glad you've had such a positive experience with Georgia, we'll make sure she sees this.

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