Excellent service, Callum helped me over telephone, thank you. Delivered in just under 24hours Southampton to North Lanarkshire. (an unbelievable time). Well packaged, but a birthday present for 12/0... Ver mais
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Informações sobre a empresa
- Fornecedor de produtos de limpeza
- Loja de acessórios e equipamento para carros
- Loja de ferramentas
- Loja de equipamento para soldagem
Escrito pela empresa
With our reputation for showcasing the best equipment in the industry, phenomenal brands such as Wilks-USA & Rhino Winch Co trust us to be their sole supplier. We're committed to sourcing high-quality products that you'll be proud to call your own.
Informações de contacto
Nursling Industrial Estate, SO16 0YS, Southampton, Reino Unido
- 023 8064 2687
- support@unionmart.co.uk
- www.unionmart.co.uk
3,1
Aceitável
940 opiniões
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Resposta da Union Mart Ltd
Hello
Thank you for your feedback! We're pleased to hear that you received your delivery quickly. Providing fast and efficient service is a top priority for us, and we're glad we could meet your expectations in this regard. If you have any further feedback or need assistance with anything else, please feel free to reach out. We appreciate your support and hope to serve you again in the future!
Wilks USA pressure washer
Pressure washer has been working OK for 6 months but now it's developed a fault which I thought wouldn't be a problem as it came with a 24 month warranty but upon contacting this company I was told I would have to pay to send it back for repair which is going to cost lot of money so therefore it isn't worth sending back so beware of purchasing from this company unless you live local to them and can return it yourself
15 de fevereiro de 2024
Opinião espontânea
Resposta da Union Mart Ltd
Hello Gavin
We are sorry to hear you have had a problem with your unit, can you please respond to the more information request so we can pass this over to our customer service supervisor to have a look into for you, when this is done he will be able to contact you and get a resolution for you.
We look forward to hearing back from you.
Very good fast service
Very good fast service. Best price I found for the item I wanted. First time I've used them. Would recommend.
1 de fevereiro de 2024
Resposta da Union Mart Ltd
Hello Evie
Thank you so much for your feedback! We're thrilled to hear that you had a positive experience with our service and that you found the best price for the item you wanted. Providing fast and efficient service is our priority, and we're delighted that we could meet your expectations, especially as a first-time customer. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need anything else or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!
AVIOD AT ALL COST's OR IT WILL COST YOU
AVOID AT ALL COST's OR IT WILL COST YOU
Bought a brand new pressure washer from Union Mart and it wouldn't start . We have been fighting with Union Mart to get it replaced or a refund to no avail .. after 6 months it was finally collected after 3 courier companies refused it due to it having "had" petrol in it ( we cleaned out all the fuel before it was due to be collected). It was then returned to us again after a few weeks despite us saying we didn't want the faulty washer back, with Union Mart saying it had been fixed ...the reports they provided us with stated it had " Rusty Pistons" and need the spark plugs replaced .. on a " Brand New" machine ?? . We have been fighting with Union Mart ever since .. it was again returned after the pistons & Spark plug was replaced .. and guess what .. It still won't start ! .. had enough of 9 months of fighting with them... Still no refund or working machine... we're now going to report them to Trading standards and start legal proceedings against Union Mart .. luckily we have enough documentation to prove our claim .. we will also be claiming the cost of hiring pressure washers so that we could complete booked work and lost days work when we we're unable to hire another pressure washer, together with the stress this entire situation has caused us. ABSOLUTELY USELESS COMPANY THAT SENDS OUT BROKEN, RUSTY MACHINES "AS NEW" !! . AVOID AT ALL COSTS OR IT "WILL" COST YOU .. BOTH FINANCIALLY AND THROUGH STRESS
....we appear not to be the only ones this has happened to on investigation.
5 de fevereiro de 2024
Opinião espontânea
Resposta da Union Mart Ltd
Hello Kerry
Please accept our sincerest apologies for the experience you have had with our product, we can see the customer service supervisor has been in contact with you to get this resolved so we will leave it in his hands and hope to have this resolved for you as soon as possible.
Many Thanks
Union Mart
Good tools delivered quickly.
I bought a small ROHR arc welder (SMini 120). Union Mart were/ are the cheapest and the delivery very quick.
Works remarkably well for a tiny thing and is very quiet. Used on and off all day remaking an exhaust and it seemed to have little if any affect on the electricity used. (Old one would dim the lights!)
I will use again.
26 de janeiro de 2024
Resposta da Union Mart Ltd
Hello Vince
Thank you for your feedback! We're delighted to hear that you're satisfied with your purchase of the ROHR arc welder (SMini 120) from Union Mart. We take pride in offering competitive prices and fast delivery to our customers. It's great to know that the welder performed remarkably well for you and that you found it to be quiet and efficient during your exhaust project. We're glad to provide a product that meets your needs while also minimizing electricity usage. If you ever need assistance or have any questions about your welder, please feel free to reach out. We appreciate your business and hope to serve you again in the future!
Thank you
Union Mart
Petrol garden equipment
Purchased two items of petrol garden equipment. Very pleased with both and delivery was great too. Excellent company, deserve to do well. MANY THANKS
2 de fevereiro de 2024
Opinião espontânea
Resposta da Union Mart Ltd
Hello Graham
Thank you so much for your wonderful feedback! We're thrilled to hear that you're pleased with both the petrol garden equipment you purchased and our delivery service. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. Your kind words and support mean a lot to us, and we're grateful for your recognition of our efforts. If you ever need anything else or have any further feedback to share, please don't hesitate to reach out. We're here to help, and we look forward to serving you again in the future.
Many thanks for choosing us!
Union Mart
Poor after sales service
I bought a Norse battery pressure washer a while ago and have used it only about a dozen times. In the first few uses the unit failed and I had to return it for repairs. Although not solving all the issues with it , it was useable so I did not return it again.
This week the battery charger blew up and on contacting them about buying a new one ( obviously no warranty left) I had a curt reply stating that all chargers are on the website with no link etc.............the only chargers there were not the same as the one for the Norse Lithium I was after. After sending 2 more messages I received no replies and so am left now with a pressure washer I cannot use.
They need to improve their after sales service and be able to offer spare parts for all they sell.
Very disappointed.
29 de janeiro de 2024
Opinião espontânea
Resposta da Union Mart Ltd
Hello Ann
Please accept our sincerest apologies for the handling of your ticket, this is not the level of customer service we expect from our team and we will be looking into this further to make sure it doesn't happen again.
I can see the customer service supervisor is in contact with you and hopefully we get this resolved with you.
Thank You
Union mart
What Customer services ?
I bought a generator end of October connected it in End of November now in midle of January pull cord has worn it takes a good 30 mins of pulling to start in hope it does. We have requested help due to my sever disablement and all they have done is instruct me to take apart coils and back panels etc when I clearly have not the ability to do so. I message for help again on the 19th January and we are 3 days on with no reply. I have had friend look and they can not start it without struggling either. I was advised it was electric start as my arthritis in my whole body can not pull. But turned up.pull cord. Don't buy from here not sure how they got there stars.... friends of friends I guess. I had a responce and I took the gen back for the company to look at. They did sort the problem out. 2 weeks ago and now back to the same problem with backfire. Customer service agent ask if it is key or pull cord I did give give a 1 star based on the agents appauling attitude and I advised the management of this. Are we going to get a generator that will work more than 2 weeks ..........this date is 8th Febuary 2024
18 de dezembro de 2023
Opinião espontânea
Resposta da Union Mart Ltd
Hello Graeme
We are sorry you have this experience with your unit and for the service provided to you originally, we have looked into this and can see you did come into us and you dealt with our customer service supervisor and operations manager and we are happy to see this was resolved for you.
Many Thanks
Union Mart
Union mart I can’t fault but the…
Union mart I can’t fault but the delivery by TNT was horrendous.Thanks Union mart for sorting out the problem.
10 de janeiro de 2024
Resposta da Union Mart Ltd
Hello Jennifer
Thank you for your feedback, and we apologize for any inconvenience caused by the delivery service provided by TNT. We're committed to ensuring a smooth and satisfactory experience for all our customers, and we're glad to hear that our team at Union Mart was able to assist you in resolving the issue. If there's anything else we can do to further assist you or if you have any other feedback to share, please don't hesitate to reach out. We appreciate your understanding and continued support.
Many Thanks
Union Mart
Resposta da Union Mart Ltd
Thank you for your feedback! We're delighted to hear that you found our price to be great and that our product met your needs perfectly. Providing fast delivery is a priority for us, and we're thrilled that we were able to get your order to you promptly. If you ever need anything else or have any questions, please feel free to reach out. We appreciate your support and hope to serve you again in the future!
Never lets me down always has what I…
Never lets me down always has what I need and it’s always delivered promptly. I would give you a 5 star but I couldn’t
8 de janeiro de 2024
Resposta da Union Mart Ltd
Hello Mr Siddons
Thank you so much for your feedback! We're thrilled to hear that we've consistently met your expectations with our product availability and prompt delivery. Your satisfaction is our top priority, and we're grateful for your continued trust in us. We truly appreciate your kind words and support. We would love to know how we can turn the 4 stars into 5 and the reason why you couldn't do this.
Thank you again
Union Mart
Poor experience with customer services
Sadly the unit i bought was faulty and lasted 10 seconds before it went pop. After a promising start with customer services to arrange the return and refund it took 3 further phone calls and several e-mails to actually get somewhere. I found the experience as a customer very disappointing but was glad to eventually receive my refund.
15 de dezembro de 2023
Resposta da Union Mart Ltd
Hello Mr Wilkinson
I'm truly sorry to hear about your experience with our product and the subsequent challenges you faced with our customer service. Please accept our sincerest apologies for the inconvenience and frustration this has caused you. We strive to provide high-quality products and seamless service, and it's disheartening to hear when we fall short of that goal.
Your feedback is invaluable to us, and we will use it to improve our processes to prevent similar issues from happening in the future. Rest assured, we are taking this matter seriously and will work diligently to address the underlying issues.
We're glad that we were eventually able to resolve the situation and issue your refund, but we understand that the overall experience was far from satisfactory. If there's anything else we can do to make it right or if you have any further concerns, please don't hesitate to reach out to us directly. Your satisfaction is important to us, and we're committed to regaining your trust as a valued customer. Thank you for bringing this to our attention, and we hope for the opportunity to serve you better in the future.
Many Thanks
Union Mart
Prompt delivery and great prices
18 de dezembro de 2023
Resposta da Union Mart Ltd
Hello Stephen
Thank you very much for your feedback! We're delighted to hear that you were satisfied with both the prompt delivery and our competitive prices. Ensuring a seamless shopping experience for our customers is our top priority, and we're thrilled that we met your expectations. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We appreciate your support and hope to serve you again in the future!
Many Thanks
Union Mart
AVOID AT ALL.COSTS.
AVOID AT ALL.COSTS.
Ordered a generator and send me invalid/fake tracking info. To this day still not recieved it and they have not replied to any correspondence whatsoever. Wasted my time and now have the battle of getting my money back somehow.
5 de janeiro de 2024
Opinião espontânea
Resposta da Union Mart Ltd
Hello Alan
We have requested more information from you so we can look into this and get this resolved for your as soon as possible, if you could please provide your order number on the requested sent to you we will be able to get this sorted.
Many Thanks
Union Mart
Prompt delivery
Prompt delivery. Product price good. Does the job I require. Good service would recommend.
11 de dezembro de 2023
Resposta da Union Mart Ltd
Hello David
Thank you so much for taking the time to leave such positive feedback! We're thrilled to hear that you found our delivery prompt, our product price reasonable, and that it met your needs perfectly. Providing excellent service is always our top priority, and we're delighted to know that we've succeeded in your case. Your recommendation means a lot to us! If you ever need anything else or have further feedback, please don't hesitate to reach out. We're here to help.
Many Thanks
Union Mart
Terrible after sales service, no customer care whatsoever
item arrived badly damaged, returned promptly with my request for a replacement, no reply from seller, had to chase up and they then said they would issue a refund, never came so chased up with them again after 5 days, they then didn't reply to me but issued a refund through Amazon which then took another 4 days to get to me, fully 18 days after ordering, had explained to them i needed it desperately as i live on a boat so for battery charging and to power my diesel air heating system, existing generator had stopped working.This seller has no after sales company care whatsoever.
12 de dezembro de 2023
Opinião espontânea
Resposta da Union Mart Ltd
Hello Paul
I can confirm we do not use a instant messaging service and we have a 24 hour response time and after looking at the correspondence we have I can see you were always replied to within the 24 hour limit apart from one occasion because of the weekend so to say you never had a reply from us is untrue.
As for the refund I would like to apologise for the length of time it took to do this I can see a mistake was made when receiving your unit back to us which caused the delay, this has been investigated and we have made sure this will not happen again.
Many Thanks
Union Mart
Very impressed with there customer…
Very impressed with there customer service
Thanks to Mark my DPD problem was solved
5 de dezembro de 2023
Resposta da Union Mart Ltd
Hello Dr Tom
We're delighted to hear that you were very impressed with our customer service! Thank you for taking the time to share your positive experience, and we're especially glad to hear that Mark was able to resolve your DPD issue.
Our team is dedicated to providing excellent service, and it's rewarding to know that we could assist you effectively. If you ever have more feedback or if there's anything else we can help you with, please feel free to reach out.
We appreciate your kind words and look forward to serving you again in the future.
Many Thanks
Union Mart
Resposta da Union Mart Ltd
Hello Claire
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you are pleased with both the speedy service and the quality of the item you received.
Customer satisfaction is our top priority, and we are delighted to know that we were able to meet your expectations. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out.
We appreciate your support and look forward to serving you again in the future.
Many Thanks
Cameron
Resposta da Union Mart Ltd
Hello Paul
Thank you so much for taking the time to share your positive feedback with us! We are delighted to hear that you are satisfied with your purchase and that our product met your expectations. Our team works hard to ensure that our products are accurately described and provide good value to our customers.
We also appreciate your kind words about our prompt delivery service. Timely delivery is a priority for us, and we're glad to know that your order reached you in a timely manner.
Your satisfaction is our top priority, and we are grateful for your support. If you have any further comments or suggestions, please feel free to share them with us. We look forward to serving you again in the future.
Thank you once again for choosing Union Mart
Amazing product and even better…
Amazing product and even better customer service. Had a small product fault and the team sorted out without question - picked up / fixed / delivered back in 3 days. So far product is super good value for money
19 de outubro de 2023
Resposta da Union Mart Ltd
Hello Mark
Thank you for sharing your experience with us! We're thrilled to hear that you find our product amazing and that you had a positive encounter with our customer service team.
It's great to know that they swiftly addressed the small product fault, providing a seamless resolution by picking up, fixing, and delivering it back to you within just three days. Your satisfaction is our priority, and we're delighted that you've found our product to be excellent value for money.
If you ever need further assistance or have any more feedback, please don't hesitate to reach out. We appreciate your support and hope you continue to enjoy your product!
Many Thanks
Union Mart
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