Thank you Darren and Mark for such faultless service. Initially I came in to the store and spoke with Darren, he was extremely knowledgeable and helpful. Mark then came to measure my house and helped... Ver mais
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Leia as opiniões dos outros
Visited the store and purchased a carpet, set a date for fitting, we can now happily say that the fitting has been completed — and we are absolutely delighted with the result! Chris was our f... Ver mais
A empresa respondeu
Wasn’t told we would need extra bars for coir matting carpet. According to the fitters the carpet wasn’t measured correctly, no one came out to measure to ensure our measurements were correct. Fitters... Ver mais
A empresa respondeu
Walked in having looked online earlier and within minutes we had selected our carpet and got it booked in for fitting. Couldn’t be any easier. Thank you
A empresa respondeu
Informações sobre a empresa
- Loja de carpetes
- Loja de colchões
- Loja de mobília para quartos
- Loja de mobília para sala de estar
- Loja de móveis
- Loja de pisos
Escrito pela empresa
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Escrito pela empresa
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Informações de contacto
132 Wellington Road, DY1 1UB, Dudley, Reino Unido
- 01384 259966
4,8
Excelente
180 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 98% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Really helpful staff
Mark and Darren were fantastic, Really helpful staff, made everything seem simple, and a great selection of products!
11 de julho de 2026
Opinião espontânea
Resposta da United Carpets & Beds - Dudley
Hi Scott, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Dudley store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Excellent customer service!
Excellent customer service!! Gave really great advice
8 de julho de 2026
Opinião espontânea
Resposta da United Carpets & Beds - Dudley
Hi Jemmani, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Dudley store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Great service by Darren at Dudley
Great service by Darren at Dudley. Quality product. Good value quick and easy payment. Lots to choose from.
6 de julho de 2026
Opinião espontânea
Resposta da United Carpets & Beds - Dudley
Hi Math, thank you for taking the time to leave our Dudley Store a review.
Its a pleasure to hear that you're happy with the service that you recieved from Darren and the team.
Thank you so much for the recommendation. We hope to assist you again in the future.
Last week I called in to United Carpets…
Last week I called in to United Carpets Dudley to view some carpets for my bedroom. I was met with a very friendly sales person called Darren. Having explained what I was after Darren showed me the area of carpet I should be looking at and was then left in peace to wander at my leisure. I was in no way pestered or bothered by any sales people (which I liked very much) until I asked for help. Darren was very helpful, explained which underlay was most suitable for the carpet I had chosen, and bearing in mind that I am an amputee wheelchair user, which underlay would be better for the wheelchair use.
I also needed a rug made to my special dimensions which would have to be sent away to have the edges bound and secured. Ismail, the manager, explained what I could have and I chose the carpet to be made into a rug for my lounge and Ismail took care of the rest for me.
The bedroom carpet was fitted yesterday by a very pleasant gentleman called Chris. Chris made the fitting experience much easier for me by his helpfulness with the bed moving and his pleasant attitude. The carpet is now down and looks great. There was no mess to clear up and the whole experience from the purchasing, from the booking a fitting date, to the actual fitting was much easier than I thought it would be. Thank you guys.
I am now looking forward to my lounge rug to be delivered which will be on Monday coming.
I would like to thank Ismail and his staff for the very helpful way they looked after me and made choosing my carpets much more pleasant than I was expecting it to be.
Isabel
2 de julho de 2026
Opinião espontânea
Resposta da United Carpets & Beds - Dudley
Hi Isabel, thank you so much for taking the time to leave such a detailed review.
We're delighted to hear that Darren, Ismail, and Chris all helped make your experience a positive one from start to finish. It's wonderful to know that Darren was able to guide you to the right carpet and underlay while taking your specific needs into consideration.
We're also pleased that Ismail was able to assist with your bespoke rug order and ensure everything was arranged smoothly for you. It's great to hear that Chris completed the fitting to such a high standard and helped make the process as easy and stress-free as possible.
We hope you love your new lounge rug just as much when it arrives, and we look forward to welcoming you back to United Carpets Dudley in the future.
Thank you again for your wonderful feedback.
FEEDBACK
Very pleased with the professional service provided to us by the Dudley store. The bedroom carpets we ordered were delivered and fitted promptly as promised. Excellent service throughout.
30 de junho de 2026
Opinião espontânea
Resposta da United Carpets & Beds - Dudley
Hi Asha, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Dudley store could meet your expectations and provide you with a positive service throughout.
We hope to assist you again in the future. Have a wonderful day.
Fantastic
Fantastic. Prices. Staff very helpful, would definitely recommend
22 de junho de 2026
Opinião espontânea
Resposta da United Carpets & Beds - Dudley
Hello Julie, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you received from our Dudley store.
Thank you so much for the recommendation. Take care.
Fitter had quick measure the day before…
Fitter had quick measure the day before appointment, arrived on time on the appointment day and did an excellent job. Very pleased with the quality of the carpet.
14 de maio de 2026
Opinião espontânea
Resposta da United Carpets & Beds - Dudley
Hi Stephen, thank you for taking the time to leave a review.
Its a pleasure to hear that our Dudley store could make your experience with us a positive one!
Thank you so much for the recommendation. Take care.
Great Service found exa6what i wanted…
Great Service found exa6what i wanted within minutes
17 de junho de 2026
Opinião espontânea
Resposta da United Carpets & Beds - Dudley
Hello Mike, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you received from our Dudley store.
Thank you so much for the recommendation. Take care.
Brilliant from start to…
The service was brilliant from start to finish. Staff were honest, helpful and provided really sound advice.
5 de maio de 2026
Opinião espontânea
Resposta da United Carpets & Beds - Dudley
Hi Peter, thank you for taking the time to leave a review.
We're so pleased that our Dudley store could meet your expectations and provide you with an brilliant service from start to finish. We're so pleased that you're happy with the overall service that you recieved.
Thank you so much for your kind recommendation. Take care.
Fitter ended up bringing the radiator…
Fitter ended up bringing the radiator off the wall. He didn't apologise and blamed the bracket wall fixings.
5 de junho de 2026
Opinião espontânea
Resposta da United Carpets & Beds - Dudley
Good afternoon David, thank you for taking the time to leave feedback.
We're sorry to hear that your experience with the independent fitter did not meet your expectations. We would like to hear more about the service you recieved. Please email customerservice@unitedcarpets.co.uk or alternately contact our Dudley Store directly so we can look into this further.
Kind Regards
The United Team
Great experience.
Great experience. Staff are really nice and helpful and quality is top notch. Definitely would recommend and will use again. Thank you.
6 de junho de 2026
Opinião espontânea
Resposta da United Carpets & Beds - Dudley
Hi Craig, thank you for taking the time to leave a review.
We're so pleased that our Dudley store could meet your expectations and provide you with a great experience throughout.
Thank you so much for your kind recommendation. Take care
Good prices & excellent service.
Good prices & excellent service.
22 de abril de 2026
Opinião espontânea
Resposta da United Carpets & Beds - Dudley
Hello John, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Dudley store.
Thank you so much for the recommendation. Take care.
My first carpet fiited on stairs and…
My first carpet with stripes fiited on stairs and landing was fitted 2 months ago and was advised needed the thick underlay which I did but the carpet was thin then the carpet on the first step started to show staples and the up stairs carpet in front of door bars were small grippers put the think underlay which I was advised to take after couple couple weeks you could feel the carpet gripper under foot thay sent the fitter back out he hammered all the carpet were grippers were and left dents in carpet went back up thay have put in right after choosing a new carpet down ,not complaining about new carpet or fitter looks lovely my issue is I have been charged A further £100
Fir second carpet fitted by the company and also I had 2 door mats done and a runner done which I paid £70 which means I have been charged for guarantee work which I shouldn't of been The new carpet is the carpet we were looking at first and was talked out of having because would or might go plat but happy to give me second time with out any future problems .looking forward to reply
Colin
19 de maio de 2026
Opinião espontânea
Resposta da United Carpets & Beds - Dudley
Good afternoon Colin, thank you for taking the time to leave feedback.
Our Dudley store is going to give you a call shortly to discuss this further.
Kind Regards
The United Team
Helpful and friendly staff
Helpful and friendly staff. Was told what would work for my flooring gave advice and help when choosing what to have. Also helped with how to protect my floor and products to use so I don't damage the floor when cleaning.
28 de abril de 2026
Opinião espontânea
Resposta da United Carpets & Beds - Dudley
Hi Ally, thank you so much for taking the time to share your experience.
Its great to hear that our Dudley team were able to meet your expectations and provide you with a 5 star service.
We hope to assist you again in the future!
Mark and Darren were really helpful…
Mark and Darren were really helpful with helping me decide the right carpet within my budget, would highly recommend!
26 de abril de 2026
Opinião espontânea
Resposta da United Carpets & Beds - Dudley
Hi Abbie, thank you for taking the time to leave a review.
Its such a pleasure to hear that our Dudley store was able to make your experience with us a positive one.
We hope to assist you again in the future. Take care.
Really great service at very reasonable…
Really great service at very reasonable price
19 de março de 2026
Opinião espontânea
Resposta da United Carpets & Beds - Dudley
Hi Stefan, thank you for taking the time to share your experience.
We're so pleased that your happy with the service that you recieved from our Dudley store.
We hope to assist you again in the future. Have a wonderful day!
Resposta da United Carpets & Beds - Dudley
Hi Catherine, thank you for taking the time to leave a review.
We're so pleased that our Dudley store was able to meet your expectations and provide you with a 5 star service throughout.
Thank you so much for the recommendation. Take care.
Fantastic customer service from Jamie
13 de abril de 2026
Opinião espontânea
Resposta da United Carpets & Beds - Dudley
Hi Ant, thank you for taking the time to share your experience.
We're so pleased that your happy with the service that you recieved from our Dudley store.
We hope to assist you again in the future. Have a wonderful day!
Great customer service and fitted the…
Great customer service and fitted the carpet perfectly no complaints
16 de fevereiro de 2026
Opinião espontânea
Resposta da United Carpets & Beds - Dudley
Hello Julie, thank you for taking the time to leave a review.
Its great to hear that you're happy with the service that you received from our Dudley store.
Thank you again for your recommendation. Take care.
Chris the carpet fitter at Dudley branch.
Chris, the carpet fitter, arrived on time and quickly set to work. He was very polite, communicated with us throughout, and did a wonderful job on our bedroom carpet. Would totally recommend Chris to anyone looking for a carpet fitter. Don't forget Chris takes milky tea with one sugar! Thank you so much Chris.
Ishmael (apologies for spelling) at the store was also very polite and helpful and soon sorted our order out, to be delivered and fitted the next day. Thank you to the Team at Dudley.
18 de março de 2026
Opinião espontânea
Resposta da United Carpets & Beds - Dudley
Hi Mrs James, thank you so much for your wonderful review!
We’re delighted to hear about your positive experience from start to finish.
It’s great to know that Ishmael was able to help get everything sorted quickly for you, and we’re pleased we could arrange such a fast turnaround. We’ll be sure to pass your thanks on to both Chris and the team in Dudley.
Thanks again for your recommendation—it really means a lot to us!
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