Virgin Media Ireland Opiniões 749

No broadband or tv for 5 days. Numerous calls, hours waiting on hold, and each time a promise that it'll be fixed soon.

Virgin is cheap, so are it's products and service.

Customer service is a joke,guy arranged for someone to come to connect tv etc,specifically told me monday,waited in all day,no show,when i reported it i was told oh sorry he meant tues,its just not good enough...had taken the day off work, now i wont be able to be connected for another week! Absolute disgrace.Not even worth one star.

Our TV service started giving trouble. Some channels don’t show or even load. Even RTE Player was giving trouble. I realised something was wrong and called Virgin Media. In fairness they came out promptly. The technician worked it out and found the line outside our house was deficient. So the signal going into to our place was below par. He said a new line bypass could be put in and then said this was on order for us. But that was the end of it: Virgin never appeared again.

Getting back on the phone I had to go through the same rigmarole – go to the TV, reset the VM box and read out what error messages were visible – just to get them to admit all over again that “Oh there is a problem with the signal to your house”. Eventually this second time – after nearly 30 min on the phone, the person from VM I was talking to told me “I’ve upgraded your service problem that should do now, they’ll be out to you soon.” Not a chance. No one came from Virgin Media again. I spent another 40 min on the phone this evening and didn’t even get through. Crazy.

Terrible service. Shocking that a company that is charging so much - €107 per month – can’t even do the basics, like treat their customers properly. Will be investigating a new supplier/service tomorrow. My advice to anyone, steer clear of Virgin Meida. All show but not there when you really need help.

Avoid at all costs. TV not working for 8 weeks, hours spent on calls to support, 10 different agents telling me the issue is fixed. Engineer booked to come out, took the day off work for it and he never showed. Now they have no appointments for the foreseeable. Can’t wait for this contract to be over.

Virgin upgraded the lines on my road a number of months ago . They left a wire hanging over a bedroom window . If open the window the wire will rip out . I have contacted them and nothing has been fixed .

I rang customer services and spoke with a lovely member of staff by the name of Alana who was very helpful in helping me set up my virgin media online account as I have tried several times to no avail with other members of staff what Alana went above and beyond to make sure I have the account settle up and I was able to use it myself so helpful and friendly and stayed with me on the phone every step of the way to make sure it was up, I’m running properly for me thank you so much

I'm paying for multi room TV only 1 box working about 5months very hard to get in contact with waiting over half an hour for someone to answer and were supposed to ring me back 3 day's ago.

So far 2 weeks in and on my second modem, its cuts in and out, wifi on modem doesnt work. 2nd modem doesnt even connect. I work from home so will probably have to swap back to vodafone and pay penalties. The €10 a month saving was definitely not woth it, now ill be charged to get out of the contract.

If everything works Its fine, but all It takes Is one thing to mess up and they’ll completely feck you over. They say they’ll send someone out to fix something In a few days no matter how Important that thing Is, and then they say Its not for another week, then 2 weeks. They’re real cute with how they treat you always trying to avoid the actual problem. A lot of passive aggression too, dont go with them unless you literally have no other broadband to go with or If you have a shitload of time and money to waste. Unbelievably

AVOID AVOID AVOID. SALES TEAM ARE USELESS. 18 DAYS AFTER SIGNING UP AND LANDLINE STILL NOT ACTIVE.

WAIT TIMES USUALLY OVER 1HR. ADVICE REPORT THEM TO COMREG. AND AS THEY ARE BREAKING CONTRACT WITH FAULTY SERVICE YOU CAN GET OUT OF YOUR CONTRACT. TOM FEEHAN.

Virgin Media has some of the worst customer support I have ever experienced. The waiting times to speak to someone are completely unreasonable — I was left on hold for an abnormal amount of time with no proper assistance.

Trying to cancel my subscription was even worse. The process is unnecessarily complicated and feels intentionally difficult. Instead of helping customers, they seem to make it as frustrating as possible to leave.

Overall, this has been a terrible experience from start to finish. I would strongly advise others to think twice before signing up. Save yourself the stress and avoid this company.

Formal Complaint Regarding Ongoing WiFi and TV Service Issues
Dear Virgin Media Customer Service,
I am writing to formally complain about the ongoing issues I experienced with my WiFi and TV service throughout January.
This issue began when my payment was mistakenly paid into an old account. Once I became aware of this, I immediately paid the bill again, and my account is now fully paid up until the end of February.
Despite this, my WiFi and TV services were not working correctly, and I spent a significant amount of time trying to resolve the issue. Below is a record of the time I spent on calls with your customer service team:
30 January – 1 hour 30 minutes
29 January – 1 hour 5 minutes
28 January – 1 hour 1 minute
27 January – 8 minutes
26 January – 10 minutes
25 January – 46 minutes
23 January – 1 hour 38 minutes
20 January – 20 minutes
19 January – 38 minutes
17 January – 1 hour 15 minutes
15 January – additional time spent
Each time I contacted Virgin Media, I had to explain the situation again to a different representative. While I found many staff members polite and helpful, there was a clear lack of communication between departments.
A repair technician was also sent to my home and provided a new WiFi box. However, the final representative I spoke to later advised that my WiFi and TV services were still switched off on your system, which appears to have been the issue all along. In light of this, I believe the replacement box was unnecessary.
This situation caused unnecessary stress, wasted time, and significant inconvenience. I would appreciate an explanation of how this was allowed to happen, and I would also like to discuss appropriate compensation for the time and disruption caused.
I would appreciate it if someone could contact me directly to resolve this matter.
Thank you for your attention. I look forward to your response.
Kind regards,

Had to select 1 star but should be 0.
Internet stopped working 2 days after install. Post install fault apparently- earliest visit, 4 weeks!!!
Filed complaint- takes 10 days to come back to me-cancelled before that. Got reply eventually, ‘sorry for inconvenience’ and simply closed the complaint. AVOID!
Customer service, if you finally get through, is uninterested & unhelpful. VM seems to think a lead time of 4 weeks is acceptable?! AVOID

Called the CS to question my bill as I got charged for EU roaming call despite having a package Loyalty Unlimited with which I have never been charged for any calls or texts while EU roaming.

First person was unhelpful, and as someone already mentioned, they talk to you like you are beneath them, condescending and like they do not want to help, and they do not ACTUALLY listen to what the reason behind your call is. She just kept repeating the same thing about the bill and what is on it while I am questioning suspicious charges. They make you doubt yourself. In a nut shell she was so unhelpful and basically told that I was charged for call made during EU roaming and I am not covered for that.

Called 2nd time another agent and questioned my packaged where he also confirmed that somehow I do not have text and calls when EU roaming, which cannot be true, because since 2017 this is an EU regulation called 'Roam like at home’ which is the term used to describe the roaming policy adopted by the EU in 2017. In essence, this means that no matter where you are travelling within the EU (as well as Iceland, Liechtenstein and Norway) you will incur the same costs as you would when at home. So based on VM agents in CS that does not apply to me and I only have unlimited data, calls and texts in Ireland but somehow suddenly now I only have data available in EU roaming but not the calls and texts anymore.
I also told to the guy that this is what it says on their online page to which he questioned me and then he decided to take a look and say yes this plan that they have does include texts and calls. If this wouldn't be so ridiculous it would make a person cry, because this is plain lying to a customer and deceiving them.

Basically, I was charged for a call while EU roaming, also I have a charge for an apparent text sent by me to some +324 number while roaming (I was on a plane at the time, just landed to EU country) and when I asked them if that is them charging their customers for EU roaming text they send, he said that is not their number. But I do not have a text that I have sent to anyone in my sent messages on that day nor time, especially not that country code because this is Belgium or something and I have travelled to a different country. Hence, I was questioning the bill and the charges and I think it is fair to conclude that they are not honest with me and they are providing untrue information to their customers to make them look like they are right while they well know that they are not.

I said to question the system because they can put on the bill bill whatever they want, and probably think people will not check few cents but if you put that few cents to a million customers, the math for them is clear. To me this is plain robbery and they do not care. They place the blame on the customer and act like they are not the problem. Disgusting!!!

This is all on top of their poor service that has deteriorated so much in the last few years. Instead of making sure the service is better they do not care, as they have the monopoly. This has to change!

Needless to say, I am moving to another provider, just done my process. So in a way, thank you VM because you actually made me look for other providers so I am not overcharged anymore for the service I am supposed to have in my package and sneakily adding charges that are not mine. Also, I know that the service will be 10 times better because yours is low of the lowest.

Hopefully this business will eventually come under review by authorities responsible for making sure that customers are not being overcharged, mischarged, lied to etc.

Definitely not recommending this business!

My internet went off
Rang customer service the only thing they were interested in was selling me mobile service or getting me to upgrade
Eventually they give me an appointment to get an engineer 5 days away
This is totally unacceptable
I am now paying for the most expensive internet in Ireland and no service

Pathetic customer service, one of the worst service providers.

Was on the phone to Liz at 9am this morning. Liz was very friendly and professional throughout. Had been considering cancelling my present VM Horizon tv box account, but the more modern tv streaming boxes do not have the recording facilities of my present Horizon tv box. Liz answered all my questions politely and promptly going through all thr scenarios with me. Was even offered a generous €10 monthly reduction on my present contract. Have been with Virgin media since 2007. There has been some wait delays in the past in getting through on the phone but this experience has been exemplary. Well done Liz ans Virgin Media.

I had no connectivity / roaming on my recent trip to southern Spain. I had had a similar experience with Virgin Media in September last . This time I had no access even to help line numbers. I had to wait until I got home. Still have no idea why this happened. Really poor service and even worse customer service from Virgin Media. I will be moving providers at the end of the month.

I've just come off a customer service call where I was told by an agent at Virgine Media to go look on Youtube to fix my problem it will be quicker. Most horrendous customer service i've ever had

I have contacted the regulator on this. Firstly despite public capital being pumped into national broadband implementation, there is no protocol by which local authorities will work with broadband provider to connect homes to cable!

Therefore Virgin Media have a monopoly.

Virgin Media’s broadband speed is much less than marked, and the support is very poor. It is over priced given lack of access to others.

Broadband is now a commodity like electricity and water. Government needs to fix this.