Sales technique is designed to make you feel empathy for them, but it has the opposite effect
We have told this company numerous times to stop calling us regarding Forex, it stops for a while, then starts back in abundance.
Their sales technique is completely tone-deaf. They first ask how you are, when you politely say "OK" even with an irritated tone or full of a stinking cold, they say "Oh, you sound better than me," in a far-too-chirpy voice, then launch into some sob story about how their boss has forced them to do a charity run or how they have their in-laws visiting, and they want your help to get them out of their (presumably false) obligations. This is before they even start talking about Forex.
One of our colleagues who answered this week has not long returned to work after the death of her father and was given a sob story by one Universal Partners sales rep that she was having an awful day because her puppy had eaten her slippers. Granted, she was not told of the bereavement, but my colleague's tone was clearly not one of someone who wanted to hear of such a first-world problem. I'm autistic and even I know that the sales technique used by Universal has the ability to cause offence under the wrong circumstances.
We weren't planning on going with Universal any time soon, but they ensured with the aforementioned incident that we will be putting the phone down as soon as they announce their company name. Unfortunately they normally withhold their number, so very difficult to block them (I suspect that's by design).
Professional companies don't need to resort to telling potential customers false sob stories.