Urban Surfer Opiniões 

603
TrustScore: 2 em 5

1,8

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Total scam. Sent me wrong item. Zero response until I escalate to Amazon Pay. Finally provided return instructions. Asked for photo evidence but never responded again. Returned item immediately. 3 w... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

Avoid, returned an item bought online using the returns procedure. Tracking shows delivered however no refund. Emails are not answered, had to request a refund through my credit card company. Terrib... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I compared prices of Converse on lots of different websites and this site was the cheapest by quite a way. I was a bit worried that the shoes would never arrive at that price! I chose the cheapest, se... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Terrible communication, phone numbers which don't exist or don't get answered, I ordered in March, and have had a cancellation from them only 2 days ago. No explanation, though reading the reviews its... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de skate
  2. Loja de roupa
  3. Loja de roupas desportivas
  4. Loja de óculos de sol
  5. Loja de surf
  6. Loja de roupa interior

Escrito pela empresa

Urban Surfer started up as a physical surf and skate store in Exeter back in 1995. A lot has changed since then including a new owner based in the north east. We've grown into one of the UK's largest online retailers of skate, surf, ski and urban clothing.


Informações de contacto

1,8

Mau

TrustScore: 2 em 5

603 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 55% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

1,8

Todas as opiniões

(603)

21 opiniões nos últimos 12 meses

Escreva uma opinião
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Classificada 1 em 5 estrelas

Site a fuire

Site a fuire, allez voir la réponse du site sur goole avis a mon problème.
Impossible de les joindres ça pu la liquidation
ATTENTION ARNAQUE

5 de maio de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Ignoring requests to cancel items

I made a request to cancel my order as the picture was deceiving to the item, and unfortunately they did not have colour of shoe I would of liked.
They responded to my request of cancelling my order, and continued to take my money and ship the order anyway.

I contacted them again about this, and they replied informing me they never got the email?!
I do not recommend this company - especially when they lie to their customers!

21 de janeiro de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Awful.,

Awful.,

I ordered a coat and the order was confirmed but didnt receive a dispatch confirmation. I contacted the company after a week and asked to cancel the order and a refund. I reordered through the ebay store and received a confirmation a message to say it was dispatched, only to then receive a refund and no item for this transaction. 3 weeks later I chased for my original refund to be told it had just been processed, this was not the case they held onto my money again for another 10 days until I chased the refund. To receive a rather insincere apollogy. This seems to be a common issue amongst other reviews and I would not reccomend this site.

30 de novembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service

I purchased the Flip Flops and they arrived damaged during transportation to Australia. I contacted UrbanSurfer UK and there was no hesitation in providing a discount or replacement pair. The customer service was prompt and very helpful. I opted for a replacement pair and they arrived in perfect condition. Amazing customer service. Urban Surfer UK is awesome. 5 stars all the way.

12 de julho de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

No product and no solution.

I ordered pair of shoes, paid for delivery. The dates of delivery shoved +\- 30 days. I waited but nothing came up. Now the company says they can’t give me refund or send a new pair of shoes because the period has been more than 30 days. No suggestion and i’m left without my package and money. I kindly suggest not to use this shop. Thanks 🙏🏽

6 de outubro de 2019
Opinião espontânea
logótipo da Urban Surfer

Resposta da Urban Surfer

Hi Kristaps. We do not have any orders under your name. ALL of our customers receive either their product or a refund so I'm afraid you must have us mixed up with another company!

Classificada 1 em 5 estrelas

Do not buy footwear from this company!

I bought a pair of slippers for my brother in law for Christmas in a size ten. They came up far too small for him (he estimated by two sizes). I asked Urban Surfer to exchange them for me as he really liked the slippers, they just didn't fit. They refused to exchange them as they weren't sent back in the original packaging. I know this is what you are meant to do but unfortunately my brother in law didn't keep it as it got swept up and thrown out with the mountain of wrapping paper on Christmas Day. The person I dealt with was courteous enough (although patronising) but tried to tell me that they needed the original packaging back to use on new items!! They have flatly refused to exchange the slippers so now my brother in law has no Christmas present and I am out of pocket. Avoid this company!!

8 de janeiro de 2018
Opinião espontânea
Classificada 5 em 5 estrelas

Thank you!

My experience with Urban Surfer was fantastic. They were very quick at sending the item and it arrived in a excellent condition. I did send an email to them to ask about some tracking, and they gave me a quick response. I will use them again!

13 de fevereiro de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent

Fantastic service, very quick dispatch and delivery. Will definitely use again. Highly recommended!

6 de novembro de 2016
Opinião espontânea

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