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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Bus was 2 hours late showing up. Repeated calls to the dispatcher brought several different excuses (stuck in traffic, 45 minutes away, coming from Staten Island), none of which were accurate. Accor... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have been using US coachways for over 5 years now ,with the NYC PBA with multiple trips a year for an organization….. we couldn’t be more pleased . The passenger’s have stated to us how clean the... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Khalina is a talented agent. She was extremely knowledgeable and very helpful with trip planning and coordinating travel. To add, we couldn't have asked for a more skillful and safer driver than Kai... Ver mais

Classificada 1 em 5 estrelas

Church group from Florida took a trip to Charleston SC. THE BUS WAS FILTHY! 1. Several stained seats 2. Some Broken seats and foot rest 3. Several arm rests were stuck 4. Air conditioner... Ver mais

Informações sobre a empresa

  1. Loja de acessórios para automóveis

Escrito pela empresa

US Coachways is one of the largest national bus charter & party bus rental companies. We have a wide selection of charter buses and party bus rentals to accommodate group outings of all sizes and types.


Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 16% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,3

Todas as opiniões

(2532)

9 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Wonderful Experience

Everything about this trip was wonderful. Planning with Michelle was smooth and efficient. Our driver, Amin, was friendly and courteous. Departures and arrivals were on time. This is the third time we have used US Coachways for our Senior group, but it won't be the last. I highly recommend them with pleasure!

8 de dezembro de 2024
Classificada 1 em 5 estrelas

Late & Disappointing

On Monday, our driver was 20 minutes late in picking up our group for the return trip home. It was cold, and 55 of our top executive customers were left standing out in the cold waiting. When I called dispatch, they were not very helpful, sharing that the driver would be there within 5-10 minutes with no reason as to why he was so late.

Then again on Wednesday night, we were dropped off at our boat party by the water and the driver was 20 minutes late picking us up, leaving our guests standing out in the icy cold rain.

I am not asking for a refund or money back, but I did just want to express to you how frustrating and disappointing this was. I thought US Coachways was a well known and reliable company, but that did not prove to be true.

4 de dezembro de 2024
Classificada 5 em 5 estrelas

Prompt Service

US Coachways provided prompt service. The driver was fantastic and got the guests to the location in time to enjoy the festivities.

7 de dezembro de 2024
Classificada 1 em 5 estrelas

TERRIBLE COMPANY

If I could give less than one star I would do so. A bus trip was planned to go 12 hours away and upon the arrival of the first bus, we discovered that it had no heat in the bus. We had to wait 2.5 hours on the side of the road for a second bus and when that arrived it was even worse than the first. The bus smelled of exhaust fumes inside of the bus the entire time, the outlets on the passenger side did not work, the bathroom was absolutely disgusting, about 6 hours into the return trip back, the heat/ac stopped working in the bus, the outside marker lights stopped working, all of the instrument panel lights activated giving a battery/alternator failure. This was the absoloute worst experience I have ever had on a trip and would NEVER recommend this company. They should be ashamed of this condition and risk that they put the passengers on this bus....STAY AWAY FROM THIS COMPANY!!!

7 de dezembro de 2024
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