Usemanly Opiniões 245

Resposta da Usemanly

Há 3 dias

Hi Veronica,

I’m really sorry about this. I can completely understand how frustrating it is to be excited to try something and then be left waiting. That’s a let down, and I get why you’d feel disappointed.

We’re not okay with leaving people in that position. If you’re open to it, please send us an email with your order details and we’ll jump on it straight away and sort it properly for you.

I really appreciate you calling it out, and I’d genuinely like the chance to turn this around for you.

Callum,
Founder, Manly

Resposta da Usemanly

Publicada há 3 dias

Hi there,

I’m really sorry about this. Waiting over a month with no real update is incredibly frustrating, especially after being told it would be sorted and then hearing nothing again. I completely understand why you’re upset.

That kind of delay and lack of clear communication isn’t acceptable, and it’s not the experience we want you to have.

If you could please send us an email with your order details, we’ll look into this properly and give you a clear, honest update on where things are at and what happens next.

I really appreciate you calling this out, and I’d like the chance to fix it for you.

Callum,
Founder, Manly

Resposta da Usemanly

Actualizada há 5 dias

Hi Prue,

Thank you for your patience, and I’m really sorry for the frustration this has caused. Having two orders marked as lost by the courier is incredibly disappointing, and I completely understand how frustrating that would be.

I can confirm that your order has been escalated on our end, and a replacement has already been sent out to you. We’ve also flagged this with the courier to help prevent this from happening again.

That said, you shouldn’t have to deal with this more than once, and we take that seriously. We’ll continue to monitor this to make sure your replacement reaches you without any further issues.

We really appreciate you sticking with us and for your understanding.

Callum,
Founder, Manly

Resposta da Usemanly

10/04/2026

Hi Allan,

Thank you for sharing this, I really appreciate it. It’s great to hear the body wash is working well and doing exactly what you need it to.

We’ve put a lot of focus into making sure it cleans properly without being harsh on the skin, so it’s always great to hear that coming through in real use.

Thanks again for giving Manly a go and for your support.

Callum,
Founder, Manly

Resposta da Usemanly

9/04/2026

Hi Kerri,

This is such a great one to read, thank you. When a “difficult” son is happy to use it and even says thank you, that’s a huge win.

We also love that it’s become a bit of a family product. Mum and Dad getting involved is something we hear more and more, and it’s great to know it’s working well even on sensitive, coloured hair.

We really appreciate the note about larger bottles too. It makes a lot of sense from both a cost and environmental point of view, and it’s something we’re actively looking at as we grow.

Thanks again for your support and for sharing your experience.

Callum,
Founder, Manly

Resposta da Usemanly

7/04/2026

Hi Suzanne,

I’m genuinely sorry reading this. I can completely understand how frustrating and upsetting this whole experience has been, especially with the confusion around what was included in your order, the missing item, and then seeing another order being prepared after you had already cancelled. That’s a lot to deal with, and it’s not acceptable.

You’re absolutely right to expect that what’s shown on the website clearly reflects what you’re purchasing. If that wasn’t clear and led you to believe shampoo and conditioner were included, that’s on us and we need to do better there. The missing body buffer should also have been handled quickly and properly without any back and forth.

The most concerning part here is the new order notification after your subscription was cancelled. That should not be happening, and I completely understand why that would raise alarm bells. Please rest assured we are taking this seriously and will be reviewing your account and order history in full to make sure no further orders or charges go through.

If you could please send us a direct email with your order number and screenshots again, we will prioritise this immediately and provide you with a clear resolution. If anything has been processed in error, we will correct it.

I’m truly sorry this has been your experience. You’ve taken the time to explain everything clearly and you deserved a much smoother and more transparent process from us.

Callum,
Founder, Manly

Resposta da Usemanly

4/04/2026

Hi Judy,

This is such a great one to read, thank you. Hearing that he’s feeling confident even after sports is a big win.

We love that he’s noticing the difference himself too. When they say they smell good, you know it’s working.

Really appreciate you choosing us for a birthday gift.

Callum,
Founder, Manly

Resposta da Usemanly

4/04/2026

Hi Beatrice,

I’m really sorry to read this. I completely understand how stressful and frustrating this would feel, especially after spending that amount and not receiving clear updates. That’s not the experience we want anyone to have.

We are not a scam, and we take situations like this very seriously. It sounds like your order hasn’t been properly updated or communicated, which is on us to fix.

If you could please send us an email with your order number or the email used at checkout, we will look into this immediately and provide you with a clear update on your order. If there’s been a delay or issue, we will make sure it’s properly resolved for you.

I’m really sorry this has caused you stress. We’d really appreciate the chance to make this right.

Callum,
Founder, Manly

Resposta da Usemanly

30/03/2026

Hi Nicole,

Thank you so much for sharing this. It’s great to hear it’s been a good fit during that transition stage. That’s exactly who we had in mind when creating the range.

We love that your son enjoys using it and feels like it’s made for him. That makes all the difference when building those everyday habits.

Really appreciate your support and kind words.

Callum,
Founder, Manly

Resposta da Usemanly

24/03/2026

Hi there,

Thank you for your feedback, and I’m really sorry for the confusion with your order. I completely understand how that would have been unexpected.

Just to clarify, the “nut wash” and the body wash are actually the same formula. We’ve simply updated the name and packaging, which is why you received bottles labelled as body wash. The instructions referencing the other name are from the previous packaging.

That said, I understand this should have been made clearer at the time of purchase so there were no surprises. That’s on us.

If you have any questions or would prefer a different option, please feel free to email us and we’ll be happy to help.

Callum,
Founder, Manly

Resposta da Usemanly

24/03/2026

Hi there,

I’m really sorry to read this. Waiting that long without a clear delivery date is incredibly frustrating, especially after being told it’s being looked into but not given a proper answer. I completely understand why you’d feel this way.

We should not be leaving you without clear information on when to expect your order. That’s on us.

If you could please send us an email with your order number or the email used for the order, we’ll look into this properly and provide you with a clear update on your delivery.

Thank you for your patience and for being honest about your experience.

Callum,
Founder, Manly

Resposta da Usemanly

18/03/2026

Hi Juan Carlos,

This was such a great one to read, thank you for sharing it. Knowing your boys are smelling that good and that you’re a happy father because of it is exactly why we do what we do.

We’re also really glad it reached you quickly all the way to California. Getting orders across from Australia in good time is something we work hard on, so it’s great to hear that came through.

We truly appreciate your support and for trusting Manly with your family.

Callum,
Founder, Manly

Resposta da Usemanly

18/03/2026

Hi Lukas,

Thank you so much for the kind words. We’re really glad you’re enjoying the products and finding them great value for money.

It’s also great to hear our team has been quick to respond and resolve any issues without hassle. That’s something we put a lot of care into.

We hear you on the larger bottles as well. It’s something we’re actively looking at as we grow.

We really appreciate the recommendation and your support.

Callum,
Founder, Manly

Resposta da Usemanly

18/03/2026

Hi Michelle,

We love this, thank you for sharing it. No more stinky boys is always a big win.

It’s great to hear your grandsons are enjoying the products. That kind of feedback never gets old for us.

We really appreciate your support.

Callum,
Founder, Manly

Resposta da Usemanly

18/03/2026

Hi there,

I’m really sorry to read this. I completely understand how frustrating and upsetting this would be, especially when your mum didn’t believe she had signed up for a subscription and then continued to be charged. That’s not the experience we want anyone to have.

Being unable to navigate the website or get clear answers only adds to that frustration, and I’m sorry she felt stuck and had to consider contacting her bank. That’s something we take seriously.

We are not in the business of signing people up without their knowledge, but if something has gone wrong here, we want to investigate it properly and fix it. Please reach out to us directly with her order details so we can review the charges, stop anything ongoing, and work towards a resolution as quickly as possible.

I’m genuinely sorry this has been her experience. We appreciate you bringing it to our attention and would really value the chance to make it right.

Callum,
Founder, Manly

Resposta da Usemanly

13/03/2026

Hi Tammy,

Thank you so much for taking the time to share this. It’s great to hear the products have made such a noticeable difference. Real changes like that are exactly what we hope families experience when they start using the range.

I also really appreciate you mentioning the subscription part of the order. We understand it can sometimes be missed during checkout, and we’re continuing to improve how clearly that’s shown so it’s easier to understand the options before completing a purchase. Feedback like yours genuinely helps us improve the experience for everyone.

We’re really grateful you decided to stick with it and that the products have been working well in your home. Thanks again for your support and for giving Manly a go.

Callum,
Founder, Manly

Resposta da Usemanly

10/03/2026

Hi Aj,

Thank you so much for the kind words. It really means a lot to hear the products have been such a great fit in your home.

Helping teenagers feel fresh and confident is exactly what we set out to do, so feedback like this is incredibly encouraging for our whole team.

We truly appreciate the recommendation and your support.

Callum,
Founder, Manly

Resposta da Usemanly

10/03/2026

Hi Jennifer,

I’m really sorry to read this. Receiving a damaged bottle with product leaked through the box is frustrating enough, but not hearing back after sending photos and following up would make it even more disappointing. That’s not the experience we want for anyone.

I’ve checked our system and can see that one of our customer support team has responded to your email. If you could please check your inbox (and possibly your spam folder), you should see the reply there. We’d really love the chance to fix this for you and make it right.

Thank you as well for being fair about the products themselves and for saying you’d be open to ordering again. That means a lot to us, and we’re keen to resolve this properly for you.

Callum,
Founder, Manly

Resposta da Usemanly

9/03/2026

Hi Ivana,

Thank you for taking the time to share this honest feedback. I’m really glad the products worked well for your younger son and that you enjoyed the scent.

I’m genuinely sorry about the issues you experienced with the ordering process. Waiting a long time for deliveries is frustrating enough, but having orders arrive incomplete or with the wrong items is even more disappointing. When you’re expecting a full order and open the parcel to find items missing or incorrect, that’s understandably frustrating and it’s not the experience we want anyone to have.

If you could please send us an email with your order details, we’d really appreciate the chance to review what happened with those incomplete or incorrect orders so we can look into it properly and make it right.

We clearly need to do better on fulfilment accuracy, communication, and making subscriptions easier to manage. Your feedback is valid and it’s something we are actively working to improve.

Callum,
Founder, Manly

Resposta da Usemanly

8/03/2026

Hi Melanie,

I’m really sorry to read about your experience. Waiting that long without a proper update after placing your order in January would be incredibly frustrating, especially after reaching out and being told it would be escalated. You shouldn’t have been left without clear communication.

International orders can sometimes take longer to process and ship, but that doesn’t excuse the lack of follow up. That’s on us and I completely understand why this has been disappointing.

If you could please send through your order number or the email used for the order, we will look into this immediately and provide a clear update on the status of your shipment. We’ll also make sure this is properly resolved for you.

Thank you for your patience and for bringing this to our attention.

Callum,
Founder, Manly